mobile connections problems

Discovery

Sorry to correct any mix-up, when I stated cut your losses and run, what I meant is to pay up to networks and walk free, rather than stop DD and take up a fight through the courts.
As someone posted earlier, if they are not paying cashbacks,its not worth throwing more good after bad.

meanchak201

allthatmularky wrote: »

Again back to reality - there are people posting who are only trying to be helpful and adding an insight into previous experiences of cashback co. collapses.

I have used cashback deals for 7 or 8yrs now (thankfully not once ending up with a collapsed co.) - but for present I am using PAYG till I see how CPW/Esave deals on price match work out. I did work as a consultant (for three months) for a mobile co in finance and know how the cashback system works and was astounded by the commission system from the networks.

However, the reality is that you have a contract with the network and they will be ruthless in pursuing a debt. You'll end up with the cash owed then debt collection fees on top and a bad credit rating.
Take the advice of the Trading Standards which is to continue to pay and throw yourself upon the mercy of the network. There have been instances in the past where they have agreed to downgrade customers substantially.

Remember that if there are sufficient folks complaining and taking up their operatives time plus the bad publicity they may well listen. To those that 'cut and run' they will pursue aggressively and the law (like it or not) is on their side.

This is purely unbiased advice gained from dealing with these deals.

Thank you for your comments which are very helpful to most of the victims here. I was trying to talk to Trading Standards yesterday, but could not get through. I will try again tomorrow to some advice from them whether it is guilty if a customer could not afford to pay huge mobile bills due to current dept and overdraft, what the UK court would say. This is not the customers' breaking T&C, it is the dealer which shares the same responsibilities with network providers as far as the matter is concerned.

Cheers

jaysudra

On the Birmingham trading standards letter template it says -

'I have been informed that Mobile Connections have been taken over by Dialamobile Group Plc and that I will no longer receive monthly cash back payments but instead be recompensed every 3 months.'

If this was the case then people would just receive there cashback every 3 months instead of one, then i'm sure that people wouldn't be as wound up by this. The fact is that they have said that they are not going to honour the contracts and have probably filed for bankruptcy. I think there is a major flaw in the letter template as is doesn't give the full implications of the problem i.e. the customers are not expecting to get any of the cashback that they were promised.

Surely if the the only way to cancel of downgrade is from the airtime providers gesture of goodwill, they will need to no your situation personally and against that of MC.

Let me know people's views on this.

bonders99

meanchak201 wrote: »

Thank you for your comments which are very helpful to most of the victims here. I was trying to talk to Trading Standards yesterday, but could not get through. I will try again tomorrow to some advice from them whether it is guilty if a customer could not afford to pay huge mobile bills due to current dept and overdraft, what the UK court would say. This is not the customers' breaking T&C, it is the dealer which shares the same responsibilities with network providers as far as the matter is concerned.

Cheers

My twopenneth worth...

I work in an independent store that has a very high throughput. The thing with the 100% cashback deals is they are simply not sustainable on the commissions paid by the networks. Most companies offering 100% cashbacks operate on a 60% / 40% basis. meaning only 60% off people will claim the cash back and 40% will forget or send invalid claims. This is the only way for them to make any money.

Coming back to your statement. There are 2 fundamentally different issues.

1) Your airtime agreement is with the network provider whom you pay the monthly line rental. That is YOUR obligation to the network.

2) Your cashback agreement is with the shop/retailer. It is THEIR (not the networks) obligation to pay you the cashback.

As suggested before on this thread rathern than cancelling your DD (which will affect your credit rating, and the networks will not take too kindly to), talk to the network and see if they give you some sympathy and allow you to downgrade to the lowest plan.

Hope this is of some help folks.

meanchak201

jaysudra wrote: »

On the Birmingham trading standards letter template it says -

'I have been informed that Mobile Connections have been taken over by Dialamobile Group Plc and that I will no longer receive monthly cash back payments but instead be recompensed every 3 months.'

If this was the case then people would just receive there cashback every 3 months instead of one, then i'm sure that people wouldn't be as wound up by this. The fact is that they have said that they are not going to honour the contracts and have probably filed for bankruptcy. I think there is a major flaw in the letter template as is doesn't give the full implications of the problem i.e. the customers are not expecting to get any of the cashback that they were promised.

Surely if the the only way to cancel of downgrade is from the airtime providers gesture of goodwill, they will need to no your situation personally and against that of MC.

Let me know people's views on this.

I agree with this point. The letter is doggy. It sounds customers expect to get cash back from newly-named company Mobile Dial every three months; this the only T&C the dealer has broken. Customers therefore should continue to pay the network providers and wait for the dealer to pay, but nothing.

To be honest, I stick with my original idea that I won't pay any penny to network providers until the addressed issue has been resolved. This is to ensure I will not lose more money. I know some people are very concerned about credit rating, debt collection, etc. To me, this is not the case for MC issues which have caused thousands of customers to be in trouble positions. If customers have direct contract with service/network providers, i.e. signed contract with them, YES, this should concern everyone. Everyone signed contracts only with MC, if MC breaks T&C, this will affect the whole contract, it does not matter the binding contract is about (Sorry to repeat this again).

Cheers

desidude

Someone please help!
Does mobileconnectionsonline exist any more or for that matter mobilephonesontheweb or dialamobile as I beleive they all merged.
There web sites are not working and if I call MC billing enquiry nos. 0845464961 and 08704583298 I get an automated voice reply explaining cash back and a mesage saying that there offices are now closed after.
Does anybody know if they are still in market or gone bust? I am not able to reach the agent as well who sold the contracts to me.
I am stuck with no cashback in hand.
Aby help will be appreciated.

gushussain11

Dear All, Peace

For further information on canceling please refer here. Read the information thread first. There after download the letter, use the Providers web portal, to submit or alternatively use the post.

Please avoid making any posts in the information section.

Link

http://forum.mizfar.com/viewforum.ph...c11638ca 9f4c

meanchak201

bonders99 wrote: »

My twopenneth worth...

I work in an independent store that has a very high throughput. The thing with the 100% cashback deals is they are simply not sustainable on the commissions paid by the networks. Most companies offering 100% cashbacks operate on a 60% / 40% basis. meaning only 60% off people will claim the cash back and 40% will forget or send invalid claims. This is the only way for them to make any money.

Coming back to your statement. There are 2 fundamentally different issues.

1) Your airtime agreement is with the network provider whom you pay the monthly line rental. That is YOUR obligation to the network.

2) Your cashback agreement is with the shop/retailer. It is THEIR (not the networks) obligation to pay you the cashback.

As suggested before on this thread rathern than cancelling your DD (which will affect your credit rating, and the networks will not take too kindly to), talk to the network and see if they give you some sympathy and allow you to downgrade to the lowest plan.

Hope this is of some help folks.

This is what exactly the Trading Standards explained. One of the the Trading Standards advisors I spoke to today mentioned customers do have separate contracts with them. But when asking where is the obvious law saying I have to bind with a Network Provider if I have not signed any thing directly with them, the adviser was very angry with me ...

It is very clear that the law in here seems to favour big businesses which pay millions of pound in tax to the government.

Cheers

mobilejunkie

Then those who cancel their direct debits will be taken to the cleaners as has been forewarned. Wishful thinking isn't the real world and all the venom mustered won't change the facts. Hopefully the "thousands" who have cancelled will end up being a few people who believe they ignore reality for their own sense of justice. I hope the people who haven't cancelled will be wise and avoid the far worse situation those who do are putting themselves in. Advice and information on this forum is about dealing with reality and those who ignore it do so at their peril. A bad situation can easily be made a lot worse for those who are determined.

meanchak201

mobilejunkie wrote: »

Then those who cancel their direct debits will be taken to the cleaners as has been forewarned. Wishful thinking isn't the real world and all the venom mustered won't change the facts. Hopefully the "thousands" who have cancelled will end up being a few people who believe they ignore reality for their own sense of justice. I hope the people who haven't cancelled will wise up and avoid the far worse situation those who do are putting themselves in.

I stick with my original idea and seek for a local solicitor. I dont need to get advice from trading stardards anymore as they appear to be in favour of businesses which they rely on for their wages.

Regards