40 days and no info/statements

techspec

Write a reminder letter, pointing out how long they have left to comply (you could try phoning them too).

Then write to the information commissioner. You must have proof of delivery of your statement requests.

Dead on 56 days, you can also start your claim with the FOS, if you are going down that route. Point out that Natwest have not been forthcoming with the list of charges.

You can start your claim without knowing the charges.

fallyhag

My statements finally arrived on the 39th day!!!!!

Either be patient or just go ahead and send them a request for bank charges based on an estimated amount. In your letter make it clear that in 14 days you will make a claim in the courts if they dont pay. Then on the 14th day make the claim.

Lloyds originally told me that I didnt have a claim. Their letter was long and waffly but was very generic. I replied telling them that I thought their decision was wrong and that I was still going to take them to court. On the 14th day I did take them to court.

They have just sent me a letter offering to pay in FULL.

Lesson I learnt was not to wait around for them. Set a timetable and stick to it. Give them the 40 days and then proceed without them. Estimate the charges by using the online statements. But DONT let them dictate the timings.

techspec

They seem to have started paying up in some cases, which is a change is stratergy.

I hope my 2 burly baliffs helped them come to that decision, along with the company cars they marked for removal

suzzieq21

I haven't received any bank statements from Natwest, no communication either. The letters on the site don't seem to cover this. i sent the letter and money registered, i have checked and they have signed for the letter but i sent postal orders for the £10.
My 40 days is up on the 10th july so what happens now???. :mad: :mad: could someone please help!!

Suzzieq21

princesskez26

suzzieq21 wrote: »

I haven't received any bank statements from Natwest, no communication either. The letters on the site don't seem to cover this. i sent the letter and money registered, i have checked and they have signed for the letter but i sent postal orders for the £10.
My 40 days is up on the 10th july so what happens now???. :mad: :mad: could someone please help!!

Suzzieq21

Report them to the Information Commisioner once the 40 days are up, should move things on a little for you

http://www.ico.gov.uk/complaints/data_protection.aspx

Kez

sharon_currie

Hi fill in the forms for the financial ombudsman then that will get them moving. I had to go down this road as it took the clydesdale bank 3 mths to get my statements sent.I even recieved a letter from them refusing me my claim which I hadn't put in as they wouldn't give me my statements.The bank hates people going this way as they get charged a fee of up to £400 for ever complaint made against them.You will have to send the ombudsman every copy of letters sent and recievd to your bank.Also send away recorded delivery or you can email them to the ombudsman and attatch your letters to your email with the complaint form


[EMAIL="complaint.info@financial-ombudsman.org.uk"]complaint.info@financial-ombudsman.org.uk[/EMAIL]


Click here: Financial Ombudsman Service


Good luck

Wullie

Edinburghlass_2

Edinburghlass wrote: »

New thread as the other one was getting too long.

To clarify, the 40 days is taken from when the bank is deemed to have received your letter and cheque and is 40 straight days and not 40 working days.

If you have had no reply from your bank regarding your SAR request within their 40 day deadline you can try sending this letter by Rex_Mundi to your bank.

http://forums.moneysavingexpert.com/showpost.html?p=3585449&postcount=7

You can also and indeed should report the bank to the Information Commission, however as they are very busy handling these complaints they are sending out the complaints to the bank in batches on a monthly basis.

http://www.ico.gov.uk/complaints.aspx

If you bank with Lloyds and HSBC you can download your statements online. Best advice is to camp on the doorstep of your local branch and/or phone HO/Customer Services/local branch daily until they get sick of you.

.....................

headoutthesand

the branch i opened my account in is in town and i happen to be going in tomorrow.

I sent my letter requesting my statments by RD on 28th April and still haven't got anything yet - except a letter saying they are dealing with my request.

I phoned 3 times last week chasing it up and the girl said the 40 day responses time has increased to 60 working days. :mad:

I asked on here if that was true and was told it isn't.

I was thinking that the next step for me is to go to the branch tomorrow and refuse to leave till i get my statements.

is this a good idea and will it work?

I hope someone answers

sharon_currie

Report them to the financial ombudsman the time scale is 40 days.This is just the bank stalling.Also send them all letters sent to the bank and if any recieved post them off recorded delivery. I have posted the link for you to obtain the complaints form


Click here: Financial Ombudsman Service



complaint form - "Word" version

Edinburghlass_2

headoutthesand wrote: »

I was thinking that the next step for me is to go to the branch tomorrow and refuse to leave till i get my statements.

is this a good idea and will it work?

I hope someone answers

Its certainly what I would be doing!