Bank Charges Success Stories II

purpurea

Bank: Halifax
Amount reclaimed: £50
Amount they paid: £80
Story: I just rang the Halifax hotline as advised by you, and not only did the lady repay the difference in the fee on my last mortgage of £60, but the one before of £20!! My last mortgage fee should have been £40 but they charged me £100 (and the fee charge was not indicated on my original contract).
Thank you Martin.

bigjockall

Just want to say i was made an offer with out intrest off the hsbc bank just be for it was put on hold but i rejected it so case was stayed butthen got another letter saying i coud still have my money back with out intrest as a good will gester so i took the mone i got back £1800 with out intrest rather than wating for this cour case to go ahed

JohnDep_2

After a frustrating time claiming £28 charge back for goint 34p overdrrawn due to a last payment being processed through Natwest, going into a branch and hitting a brick wall, phone and speaking to a brick wall, I wrote to the branch manager.

After 2 weeks I just got a phone call blah blah blah... gesture of goodwill, blah blah blah, yatter yatter court case...blah your a loyal customer with good record (this is where i beg to differ on bank loyalty)

The guy even hinted he disagreed with £28 charge for such a small amount but he claimed that he couldnt comment and the banks stance...

I got my branchs phone number (local number) and was told in future if i speak direct there discretion is likely to work in my favour!

-After to speaking to my dad, it turns out he knows the Asst. Manager through Rotary and I have given lifts to both the manager and asst. manager after a dinner party when they were very drunk! (OH and both of the family business' are run through that bank)

Hmm I wonder if that helped!

This is one student about to go spend £28 on happyhour beer and get very drunk!

Homegirl83

Bank: Barclays
Amount Reclaimed: £800
Amount they paid: £580
The story: Very staright forward took just over 3 weeks from sending the first letter to receiving the money in my account! Thanks and cheers :beer:

fatnek

after tipping over my overdraft too often do to rubbish financial situation, i found i was getting no luck asking for refunds.

until the other day, when i walked in th bank.
the guy recognised me from facebook!!! and recognised the sortcode, as the same town as he come from... turns out we were in the same schooll...

he refunded all charges for that month AND inTEREST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


bonus.

its true: its who you know.

even though i didnt know him!!!!!!

aurora_borealis_2

I've just come off the phone.

I had a courtesy call from the bank asking if all was well in my world. So I gave it to them straight - no!

When we were in difficulty last year they cut our overdraft, stopped our credit card although we had run the account well and made us take out a loan we didn't want. End result lots of bank charges.

Anyhoo, all better now since my long awaited pay rise appeared.

Back to the phone call .... twenty minutes later, we are promised a full refund - £500

I didn't even have to ask :j:j:j:j

bathgatebuyer

I'll add these which are from a while back:

Halifax current account - £3,800
Nationwide current account - £2,200
Halifax Visa - £500
RBoS Visa - £103
Sainsburys Visa - been offered £232, requesting £508

ric_flair

Out of Interest can anyone tell me if they had success claiming charges via HSBC Interent (i.e sending letters via online messages)?

I've logged a bank chages claim for £2490 via this method, and I've just sent a final letter using martins template saying if not were off to court....

there responses I've had back have been pretty generic so far (i.e there is a test case and we are awaiting the outcome...)

Im wondering about using the official complaints procedure on the HSBC website instead.

Marie_Graham

Bank: Ulster Bank Ltd. (business account)
Amount Reclaimed: £3,486.10 (incl. £843.81 O/D interest)
Amount Paid: £1,596.00

The story: I was claiming on behalf of my son over the six year period. It was not difficult since he already had all the statements. I do realise that with a business account, you have to expect some charges. Nevertheless, not knowing what they would and would not allow, on 22 October I claimed for every charge, including interest, that they had made over the period. I was particularly incensed to see that they had charged a fee of £70 for a £10,000 cash lodgment, (He had to lodge this in cash to pay an overdue bill, so as not to wait for a cheque to clear.) and I mentioned this specifically in the claim letter!! On 30 January they made an offer of £1,596, which he accepted, since it was approximately £300 more than he expected to get after deduction of account service charges etc. We are so grateful to Martin for his help and guidance on-line. This is money we thought was gone for good. I have now commenced claiming credit card charges - see separate message in that section.:T :j

shaaark

Bank: Natwest
Amount Reclaimed: £12 - not much but enough to me!
Amount they paid: £12
The story: Had my first EVER charge for a "late payment" of credit card bill when I paid on time (albeit on a Saturday), in cash, in branch. Rang up ready for a fight with little bulletpoints listed on why I was contesting it and they refunded it straight away! Everyone I've spoken to who have had charges have said that the banks are usually quite quick to refund where people have made genuine mistakes!

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