Bank Charges Success Stories II

Dusary

Hi. I successfully claimed back a partial £17k from HBoS for various accounts I held with them.

The "Test Case" brought all my claims to a close.

I received 4 letters from HBoS relating to other accounts (dated 13th Jan) saying that: "As a result of these rulings (Supreme Court - 25th November, 2009) we won't be upholding your complaint or be providing a refund of the bank fees that you've complained about."

"If I haven't heard from you within eight weeks of this letter (x4) I will close your fees complaint.

Mike Regnier
Personal Current Account Director."

I propose to write back saying that the matter under consideration is not closed . . . But I think some advice might be helpful.

madnes

MBNA, I asked for £400.00 I was offered £247.00 which I have accepted. I sent them one letter a month ago threatening court action if they did not pay. They paid as a gesture of goodwill and sent a cheque as part of there offer letter.
My account has been closed with MBNA for over 18 months.

madnes

madnes wrote: »

MBNA, I asked for £400.00 I was offered £247.00 which I have accepted. I sent them one letter a month ago threatening court action if they did not pay. They paid as a gesture of goodwill and sent a cheque as part of there offer letter.
My account has been closed with MBNA for over 18 months.

MARTIN THANKS A MILLION AND FOR YOUR TV CLAIMING ADVICE.:money:

madnes

Co-operative owe me £1,000.00 they rejected my complaint after the test case. I asked for £500.00 under financial hardship. I am now contacting the ombudsman, even if I don't win at least it has cost them £500.00 for me contacting the ombudsman!

natweststaffmember

madnes wrote: »

Co-operative owe me £1,000.00 they rejected my complaint after the test case. I asked for £500.00 under financial hardship. I am now contacting the ombudsman, even if I don't win at least it has cost them £500.00 for me contacting the ombudsman!

It won't if the complaint is not upheld against them AFAIK.

madnes

natweststaffmember wrote: »

It won't if the complaint is not upheld against them AFAIK.

Humble pie then.

I was told this was the case on the consumer action group forums.

Oh well, it wont cost me anything anyway to try. Apart from a £0.32 stamp anyway.

natweststaffmember

madnes wrote: »

Humble pie then.

I was told this was the case on the consumer action group forums.

Oh well, it wont cost me anything anyway to try. Apart from a £0.32 stamp anyway.

I think it is because I myself unfortunately, posted that bit of info there as either "Yourbank" or "Nattie" and since I no longer frequent that forum I cannot correct that erroneous piece of information.

davidgmmafan

I too thought that was the case, I can see looking at the FOS website that it isn't so clear cut.

If you feel they haven't looked at your complaint re hardship properly then personally I'd bang in a claim. Remember that during the test case the FOS itself stated firms weren't taking hardship rules seriously and there was more focus on it then than now.

jo1982

Bank: Nationwide
Amount Reclaimed:£800
Amount they paid: £840.87
The story:
I contacted Nationwide via email on 20th June 10 having read a news article on this site

I had bank charges from 2004-2006, Nationwide sent me an expenditure and income form to fill out and I returned it straight away.

Today 29th June I have recieved an email back from Nationwide saying that they will refund £840.87 within 10 working days! I am over the moon as its not taken much to get the money back!:j