Bank Charges Success Stories II

PHIL832

Bank : HSBC
Amount claimed : £2300 plus interest

Amount received :£2030

Sent first template letter to bank as advised on 19 june.Bank then wrote back saying usual investigations would take place etc.

Sent second template letter threatening court action approx two weeks after 19 june- no reply from bank.

Got reply from bank 17 july-stating without prejudice ,offering payment of £2030.
I sent confirmation form by recorded mail-so hopefully within 2 weeks they will credit my account. :T :T

A big thank you to Martin :beer: and everyone else :beer: who have
received their money back from the BANKS!!.

Nobby1974

Bank: Natwest & Nationwide
Amount claimed: £1300
Amount paid £2000

Amazing yes! Nationwide were tougher. Had to threaten Court but they soon coughed up before it went to court no problem.

I LOVE Nat West who paid me the full amount on my 2nd letter but as I sent my 2nd letter twice (1 two weeks after the first) they paid me twice. 2 lots of £700

Thank You Nat West you are lovely!

glenm32

Hi all, been using the site for a while, but i decided to try a different method to get my charges back, with help and advice from my legal team at work i drafted up some letter (at the same time i applied for a HSBC mortgage)

The first letter was a list of charges and a request for a full payment of £750, i received the usual response, about their investigations. So i stuck the the 14 days and wrote a second letter reiterating that i wanted to solve this without the courts and requesting a progress report on the investigation. I also enclosed a copy of their own leaflet with the highlight section about their own personal time scales and that they were legally obliguied to send me a letter with some sort of conclusion. They did not answer.

The legal team at work suggested i wait the 8 weeks, which i did, so i went on holiday for two weeks and when i got home i had received a letter offering me £700, and acknowledgement that no admission liablity. i prompyly signed the letter and sent it back with a letter saying thank you.

I was dealing with the Service Quality Team Manager Directly (thats who i addressed everything to)


Mr M Loker<O:p</O:p
Service Quality Team Manager<O:p</O:p
<?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com[IMG]http://forums.moneysavingexpert.com/ /><st1:address w:st=[/IMG]<st1:Street w:st="on">HSBC Bank Plc
Arlington Business Centre
Millshaw Park Lane</st1:Street>
<st1:City w:st="on">LEEDS</st1:City>
<st1:PostalCode w:st="on">LS11 0PP</st1:PostalCode></st1:address>
<st1:address w:st="on"><st1:PostalCode w:st="on"></st1:PostalCode></st1:address>
<st1:address w:st="on"><st1:PostalCode w:st="on"></st1:PostalCode></st1:address>
<st1:address w:st="on"><st1:PostalCode w:st="on">it works out that the £50 was is the suggest charge for each penalty now, £4 per unauthorised overdraft fee. I am over the moon at the result and i have not been heavy handed, just reasonable.</st1:PostalCode></st1:address>
<st1:address w:st="on"><st1:PostalCode w:st="on"></st1:PostalCode></st1:address>
<st1:address w:st="on"><st1:PostalCode w:st="on">I am waiting for the payment into my account, they have 12 more days to do so. </st1:PostalCode></st1:address>
<st1:address w:st="on"><st1:PostalCode w:st="on"></st1:PostalCode></st1:address>
<st1:address w:st="on"><st1:PostalCode w:st="on">if i can work out how to attach files onto posts i will upload the letters i sent.</st1:PostalCode></st1:address>
<st1:address w:st="on"><st1:PostalCode w:st="on"></st1:PostalCode></st1:address>
<st1:address w:st="on"><st1:PostalCode w:st="on">thanks </st1:PostalCode></st1:address>
<st1:address w:st="on"><st1:PostalCode w:st="on"></st1:PostalCode></st1:address>
<st1:address w:st="on"><st1:PostalCode w:st="on">Glen</st1:PostalCode></st1:address>

suzieoo

Barclaycard
amount asked for £200
received £108.00
good news, thanks to martin, i have just received £108.00:jI started the claim to Barclaycard in june sent 1st letter asking for copy of statements (had some missing) they sent them back within a few days ,so sent the letter on default chages and asked for my £200. to be returned . today 18th july received a letter saying as a good will gesture they have credited my account with £108.00 :T so im my eyes i am £108 better off than i was yesterday ,so i will try capital 1 next keep you all informed

lorne126

Bank : Royal Bank of Scotland
Amt claimed £2300 and £1975
awarded: £2100 and £1975

All in all this took around 8 weeks but really easy to do. I requested my statements which I got free of charge, spent a day listing all the charges and sent it off to my own branch. I got a letter back from the department which now deals with these, I've put the address below, and from then on only dealt with them.
I have two accounts with Rbs, one personal and one business and as you can see I got both amounts back. I couldnt be more chuffed. I thought it was money lost so thanks for all the help you gave on the website.
Ps. I claimed all my unpaid fees and referral fees. :j

RBS Department is :
Customer Relations Unit
Retail Support
The Forthstone
56 South Gyle Crescent
Edinburgh
EH12 9LE

Direct Dial No : 0845 3030 442

shawshank1967

Bank: Natwest
Amount claimed: £895.53
Amount paid: £895.53

Started the process in May after seeing Martin on TV, i used the letter templates on this site, sent the initial letter with the £10 fee, recieved bank statements and then wrote requesting payment. I recieved a letter from them infrming me they were going to investigate the claim and would reply in 6-7 weeks. This they did and as a gesture of good will and without admission of liability or error agreeded to pay the full amount. I recieved the cheque within 7 days.
I would like to take this opportunity to thank Martin and all invovled:T

eyeball0001

Bank: Alliance & Leicester
Claiming: 2400 approx w/o interest
Received: £1900

Some may think this was a bit low, but I had a court date for October which i couldn't be bothered to wait for.

Initial offer from Wragge&Co (Solicitors) was about £400.
I offered to settle for £2300.
They offered £1100
I said this wasn't enough
They came back with £1623
I asked what the chap's top line was that he'd been given by A&L and he said about £1800 so I asked for £1900.
I said i wanted it ASAP and he said that he couldn't promise anything and would try for 3 working days, but may take 5.

It is two days after that conversation and the funds are in my account.

Being nice to the guys at Wragge helps, they are just regular people stuck in the middle.

Good luck to all and thanks to everyone who helped me.

Si

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deegz

Bank: HALIFAX
Amount Reclaimed: £626
Amount they paid: £891
The story: Asked for refund of 6 years charges, REFUSED
Asked again, threatened court, REFUSED
Added interest & court fee, REFUSED
Paid £80 ot HMCS to start proceedings they said they wouldnt admit liability but it would cost them more to fight the case so they would give what I asked for inc Court fee & interest.
Paid money into my account THAT day and didnt close account. BRILLIANT!

BANKBANDIT_2

Win number two
CAP ONE PAY UP :beer:
This is great i wrote off to them to ask for statments got them back within a week free of charge.
I got first letter on the 18june.with good will gesture of £200 wrote back saying take it in part payment but want the rest back in full.
I got second letter on the 27th june saying sorry cant increase amount as they say there charges are fair.so i start money claim online on the 28th june.
They acknowledged it on the 9th july and today its the 19th july and got letter to day saying they are paying in full as dont want to waste court time:rotfl: :rotfl: so took me four weeks in total to get back £670 . will have a cheque within fourteen days . so keep it up with them everyone you will get you money back
so far ive got
£4500 from nationwide:j
£670 from cap one :j
barclaycard next just starting money claim with them today :T

ADVENT keep going girl you can do it

lloyd1e

Bank: Halifax
Amount reclaimed:£1518.04.
Offered to settle for £1100.00
Amount they have offered: Just less than £700
The story: I have decided to accept the amount offered. I have spent a great deal of time on this owing to the length of time between my letters and their replies and I've decided to call it a day. I am pleased to have been offered an amount of money even if it is less than half the amount claimed. My heartfelt thanks to Martin Lewis - it would never have occurred to me to do this if it hadn't been for his advice.:j