e2save.con!

mobilejunkie

Still VERY Forgetful and not paying attention?

You will find numerous inputs from me slamming E2Save for the way they are going; and if I worked for them, why would I suggest you go to their competitors instead?? Or perhaps then you'll think I work for those! The only person I work for is myself!

jertzy

....my May cashback cheque arrived today. Sent off for it on 24/5.

Pwillo1

jertzy wrote: »

....my May cashback cheque arrived today. Sent off for it on 24/5.

How did you do that? Did you send recorded? Shown as delivered on Royal Mail track-it?
Well done! :beer:

jertzy

Pwillo1 wrote: »

How did you do that? Did you send recorded? Shown as delivered on Royal Mail track-it?
Well done! :beer:

See my post earlier in the thread, my 2nd May cashback arrived today :j

Pwillo1

jertzy wrote: »

See my post earlier in the thread, my 2nd May cashback arrived today :j

I see - Special Delivery every time then - seems a shame to have to fork out just to get what we're owed. I spoke to their cashback manager on phone yesterday - said they are aware of problems and blame Royal Mail for dumping mail without getting signatures. So I said - you're admitting you got it then - answer - no! I couldn't get him to agree to the fact that they use the fact that it has not been signed for to deny receiving it. I asked why they can't process normal 1st or 2nd class mail - he said volume (500 a day) means they might lose things! And I suppose the fact that they are recorded solves that does it?? Load of B*****ks all round to be honest! Another way of looking at it is that 500 a day probably equals around £30K a day, so where's the incentive for them to do things fairly!

I sent claim three days ago by recorded and got text today (and is shown as delivered on RM website). My other claim from 4th June - no sign. Faxed copy to them today - we'll see what happens.

jertzy

I reckon the £4 for Special is worth it, potentially you'll spend it out anyway in time & money ringing up, sending duplicates etc.. £4 versus a £60 or £70 cashback? tis only a pint n a packet of crisps.... And if you are on a 12 mnth free contract £4 x 3 or 4 is a cheap deal for a year!

digity_sados

cobra wrote: »

Mobilejunkie,
Did you know if you make early, duplicate, multiple claims they will charge you £10 Admin charges?

Read it here:

Administration charges

Due to the number of early claims, duplicate claims, incomplete claims and multiple claims, we will charge you £10 for each case encountered.

So if you get the months wrong (as in my case when the dates on 'my account' are different from c/s one), or as you suggest to make duplicate / multiple claim you'll get £10 charge.

So you are between a rock and a hard place.

Whatever it takes so that you default on your cash back.

As the say 'nice little (or bigger) earner.'

wrong know wonder people get it wrong this is for price match deal only i work there

digity_sados

Pwillo1 wrote: »

As a follow on to my post - Just thought I'd let you in on my conversation with e2save using their chat live function: It reinforces the point made in my previous post "Therefore it follows that if you (e2save) do not sign for delivery you will be able to deny a cashback claim under these T's and C's" that they are using the fact that items are not being signed for in order to deny claims.

natalie: Good afternoon, can i help ?
you: Hi - yes - I have not received confirmation of receipt of cashback claim. I have just spent hour (and over £3) waiting for cust services to answer phone.
natalie: Apologies, what number are you calling as we have no call waiting times today here, we currently have 1 person in the queue. Our number is 0871 222 55 22.
you: Recorded delivery no DL162539889GB posted 4th June. Customer a/c 6*****3 Mrs. *******
natalie: Ok so it was posted on the 4th, we do allow up to 28 days for this to be processed.
natalie: Should be with you soon.
you: And if you do not receive it within 28 days - what then?
you: Royal Mail website says it has not yet been signed for
natalie: If it has not yet been signed for it may not have made it to us, worth chasing with the post service if that is the case. If the time lapses and you have still not had the payment then you would need to call our cash back team 0845 655 1246.
you: that is the number I just spent an hour waiting
natalie: 0871 222 55 22. This one has no call waiting times.
you: And is a premium rate line. Why can you not deal with this?
you: This is the 5th from 6 claims we have made that have not been signed for.
natalie: Data protection means i cannot give out any other information in relation to the cash back, i have heled you and advised you as to what action needs to be taken next, and as the item has not been signed for yet i can only assume there would be nothing else i am able to advise at this stage.
you: Ok - I will take that as confirmation for my records that you are unable to help, other than to direct me to a number I have tried already or a premium rate phone line. Many thanks.

as she adv due to dpa she cant discuss if she did she will be sacked this is part of the law amd fsa requiremnets

digity_sados

Pwillo1 wrote: »

Last year, 4 out of 5 cashback claims to e2save were lost in post! (This was over two contracts) The only way I was paid was by threatening e2save with the small claims court each time.

I wrote to Royal Mail and got their assurance that the issue of e2save NOT signing for recorded delivery items would be dealt with.

3 weeks ago I sent a new claim (For my Wife's contract) to their new address in Dunstable - and hey - guess what - it's gone 'missing'. As my wife and I both have mobiles, I also sent a new delivery off yesterday (for my contract) - it will be interesting if the score is then 5 from 7 or 6 from 7.

So that's 5 out of 6 items sent to the same company that are lost in the post - could someone please tell me the statistical probability of that happening?

Rebecca of e2save - could you please confirm that e2save sign each and every recorded delivery receipt. If you do this then I can then pursue a claim against Royal Mail for repeatedly losing my mail.

Your terms and conditions clearly state.
We give notice that we cannot be held responsible for lost items or claims that arrive outside of the qualifying period so we urge our customers to send their claims via recorded delivery.

Therefore it follows that if you (e2save) do not sign for delivery you will be able to deny a cashback claim under these T's and C's

Could you please advise what action I can now take that will not require me wasting my time and money waiting for hours on your customer service line, given that I only have 6 more days to fall within your 30 day claim limit. I could always send the bill again but given my recorded delivery failure rate to e2save is 83%, I'm not very confident that you will acknowledge receipt, sorry - receive the item!

I suppose one option is for you to trigger the cashback claim. That would save us going through the usual pantomime of me writing to Carphone Warehouse Head Office, threatening you with court action and you suddenly locating the claim. Perhaps if you have a real good look round the office you might even find our claim form, but of course this is impossible because you never received it as there is no signature recorded for it, just like the other 4 items last year.

Recorded delivery number is DL162539889GB, posted 4th June. Bill date 25th May 2007. Current whereabouts of item - unknown.
Customer a/c is 65831103

if a claim is lost and have a a royal mail ref n
and right bill at right time was sent we honur this,we cant help things geting lost belive me happens on a major scale i work there

digity_sados

rash.m2k wrote: »

If you're speaking on behalf of E2save then it would be advisable for all your posts to look professional and contain no spelling errors like 'my college' should be colleague and 'Atomic' should be automatic.

This does not look professional at all - it makes me wonder if you can't spell properly what else can't you do properly.............maybe processing chequebacks...........:cool:

have you know i work with rebbca and she is very clever just because people cant spell like my self ,im dislexic does not mean where thick look at richard branson dislexic but a rich man,any way if you have got nothing better to do then insult people then maybe you should take look at yourself instead