e2save.con!

jpwilliams

I had logged onto the esave site a while ago, and for my pricematch deal, saw the 5 months bills that I should be sending. This was being confirmed by Rebecca on the e2save forum, but in that thread she now contradicts herself saying count 120 days from your contract started, and send the next bill that arrives, which is different to what was displayed under "my account". To further muddy the watters, the list under "my account" has now disappeared - I posted this in a "for rebecca" thread, that never received a response from her.

shaggy

hi all

I was wondering if you change your address half way through your contract , and therefore your new address appears on your bills - would this cause a problem with e2save cashback?

Forgetful

Change address???
Avoid at all costs..

It seems changing anything once u have ordered is a risk indeed

I changed my contract 1 day after recieving the original and my god...wot a mess
no phone calls emails correxspondance seem to get it sorted out..even went to the shop!!

Forgetful

jpwilliams wrote: »

I had logged onto the esave site a while ago, and for my pricematch deal, saw the 5 months bills that I should be sending. This was being confirmed by Rebecca on the e2save forum, but in that thread she now contradicts herself saying count 120 days from your contract started, and send the next bill that arrives, which is different to what was displayed under "my account". To further muddy the watters, the list under "my account" has now disappeared - I posted this in a "for rebecca" thread, that never received a response from her.

This deal is a CLEARANCE deal that we are all having no information about. also when I called them on 2 occasions it is still not clear with the staff cos I think its only a new deal...

Also on the E2save Forum I think everything is checked b4 it goes onto the forum itself...so there will be nothing bad about the company!!

cobra

Forgetful wrote: »

Also on the E2save Forum I think everything is checked b4 it goes onto the forum itself...so there will be nothing bad about the company!!

Forgetful,
Guess who is the forum moderator there?
It's none other than Rebecca.
She's base at their Loghborough warehouse.


Jertzy, Thanks for your input.

With over 35 years with my own business I have never come across an outfit like this.

They have covered every possible trick to hoodwink their customers from paying out.

I don't think any of the posters read my post with attention.

E2save's contract and they confirm this (as per my post) that they will pay:

Send bill dated Feb 2007 £83.04 in Apr 2007
Send bill dated Jun 2007 £83.04 in Aug 2007
Send bill dated Oct 2007 £83.04 in Dec 2007

Then they say:

In order to claim the remainder of your cashback you are required to send a copy of your 4th (January 2007), 8th (May 2007) and 12th (September 2007) month bills within 30 days of the airtime bill.
You will then be credited with £83.03 each time.

I'm not quibling about losing out pennies I can live with that.
But why can't the mistakes be in the customers favour?

If you steal every month from every customer how many pennies do you think this will make?

I do hope in months to come all customers who have purchased a phone on their "Price Match" scheme do get paid without any problems.
I personally have my doubts as I'm sure with their deliberate ploy some of the customers might lose out on their cashbacks.

mobilejunkie

Oh dear - still forgetful!?

Changing your address should be ok under their t&c as long as you inform them. Changing anything else (e.g. direct debit, tariff, connection) will cost!!

If you're confused, go check out the t&c on Coolnewmobile. Since that's where they stole them from you might find them easier to follow. You will also see some MUCH better deals than anything E2Save has to offer. Most of the best deals are on Vodafone, which is a much better tariff anyway.

haribol_2

Thank you Jertzy for your reply.

Haribol

Pwillo1

Last year, 4 out of 5 cashback claims to e2save were lost in post! (This was over two contracts) The only way I was paid was by threatening e2save with the small claims court each time.

I wrote to Royal Mail and got their assurance that the issue of e2save NOT signing for recorded delivery items would be dealt with.

3 weeks ago I sent a new claim (For my Wife's contract) to their new address in Dunstable - and hey - guess what - it's gone 'missing'. As my wife and I both have mobiles, I also sent a new delivery off yesterday (for my contract) - it will be interesting if the score is then 5 from 7 or 6 from 7.

So that's 5 out of 6 items sent to the same company that are lost in the post - could someone please tell me the statistical probability of that happening?

Rebecca of e2save - could you please confirm that e2save sign each and every recorded delivery receipt. If you do this then I can then pursue a claim against Royal Mail for repeatedly losing my mail.

Your terms and conditions clearly state.
We give notice that we cannot be held responsible for lost items or claims that arrive outside of the qualifying period so we urge our customers to send their claims via recorded delivery.

Therefore it follows that if you (e2save) do not sign for delivery you will be able to deny a cashback claim under these T's and C's

Could you please advise what action I can now take that will not require me wasting my time and money waiting for hours on your customer service line, given that I only have 6 more days to fall within your 30 day claim limit. I could always send the bill again but given my recorded delivery failure rate to e2save is 83%, I'm not very confident that you will acknowledge receipt, sorry - receive the item!

I suppose one option is for you to trigger the cashback claim. That would save us going through the usual pantomime of me writing to Carphone Warehouse Head Office, threatening you with court action and you suddenly locating the claim. Perhaps if you have a real good look round the office you might even find our claim form, but of course this is impossible because you never received it as there is no signature recorded for it, just like the other 4 items last year.

Recorded delivery number is DL162539889GB, posted 4th June. Bill date 25th May 2007. Current whereabouts of item - unknown.
Customer a/c is 65831103

jpwilliams

Forgetful wrote: »

This deal is a CLEARANCE deal that we are all having no information about. also when I called them on 2 occasions it is still not clear with the staff cos I think its only a new deal...

Also on the E2save Forum I think everything is checked b4 it goes onto the forum itself...so there will be nothing bad about the company!!

Sorry, typo on my part. Like you say, I tried posting a question on the e2save forum seeking clarification, there's no sign of it yet, it obviously didn't get past their censor

Pwillo1

Pwillo1 wrote: »

Last year, 4 out of 5 cashback claims to e2save were lost in post.........

As a follow on to my post - Just thought I'd let you in on my conversation with e2save using their chat live function: It reinforces the point made in my previous post "Therefore it follows that if you (e2save) do not sign for delivery you will be able to deny a cashback claim under these T's and C's" that they are using the fact that items are not being signed for in order to deny claims.

natalie: Good afternoon, can i help ?
you: Hi - yes - I have not received confirmation of receipt of cashback claim. I have just spent hour (and over £3) waiting for cust services to answer phone.
natalie: Apologies, what number are you calling as we have no call waiting times today here, we currently have 1 person in the queue. Our number is 0871 222 55 22.
you: Recorded delivery no DL162539889GB posted 4th June. Customer a/c 6*****3 Mrs. *******
natalie: Ok so it was posted on the 4th, we do allow up to 28 days for this to be processed.
natalie: Should be with you soon.
you: And if you do not receive it within 28 days - what then?
you: Royal Mail website says it has not yet been signed for
natalie: If it has not yet been signed for it may not have made it to us, worth chasing with the post service if that is the case. If the time lapses and you have still not had the payment then you would need to call our cash back team 0845 655 1246.
you: that is the number I just spent an hour waiting
natalie: 0871 222 55 22. This one has no call waiting times.
you: And is a premium rate line. Why can you not deal with this?
you: This is the 5th from 6 claims we have made that have not been signed for.
natalie: Data protection means i cannot give out any other information in relation to the cash back, i have heled you and advised you as to what action needs to be taken next, and as the item has not been signed for yet i can only assume there would be nothing else i am able to advise at this stage.
you: Ok - I will take that as confirmation for my records that you are unable to help, other than to direct me to a number I have tried already or a premium rate phone line. Many thanks.