Useless Blackberry z10

davmail

Hi,I am on Vodafone,I recently upgraded to the Blackberry z10,it will not connect to some wi-fi networks,my work one it just does not 'see' it at all,everybody else can connect except me!!I contacted Vodafone,who told me to contact Blackberry,I cannot get in direct contact with them,only via the support forums,i have posted on there,but no-one can help,i wish to return the phone as its no good unless it will connect to my wi fi networks,what are my rights in this matter?as its an upgrade can i return it,and cancel the upgrade contract???please advise as I am stuck with a useless phone.Thank-you.

Harald

Restart your router, remove wifi configuration from the phone and try again. It could be misspelled password or something like that.

grumbler

If it doesn't see it, this has nothing to do with passwords.

grumbler

davmail wrote: »

...as its an upgrade can i return it,and cancel the upgrade contract???

How do I return an item if I’ve changed my mind?
How do I return a faulty product?
Warranty & returns

You can contact BB directly, but you don't have to. Vodafone are just fobbing you off. It's their duty as a supplier to repair or replace the phone if it's faulty: Consumer Rights Armour

Sorry for asking the obvious, but are you sure that WiFi is switched on in your handset?

BTW, your keyboard needs upgrading too. 'Shift' and 'Space' keys are playing up.

DUTR

davmail wrote: »

Hi,I am on Vodafone,I recently upgraded to the Blackberry z10,it will not connect to some wi-fi networks,my work one it just does not 'see' it at all,everybody else can connect except me!!I contacted Vodafone,who told me to contact Blackberry,I cannot get in direct contact with them,only via the support forums,i have posted on there,but no-one can help,i wish to return the phone as its no good unless it will connect to my wi fi networks,what are my rights in this matter?as its an upgrade can i return it,and cancel the upgrade contract???please advise as I am stuck with a useless phone.Thank-you.

Is it something you will have to take up with the IT person at work? In the past at least routers could be set to 'invisible'

Harald

grumbler wrote: »

If it doesn't see it, this has nothing to do with passwords.

Yep, right, my bad.

Other possibilities, based on "everybody can see it"
- hidden SSID (you need to enter network name manually)
- disabled Wifi in phone
- faulty wifi in phone.

Test on another phone. But first restart your router, if it's possible.

Rusty!

Make sure it's on a suitable channel as well.

davmail

Hi,thank-you for all the replies,I have just had a very frustrating conversation with Vodafone,via India,basically I have been told that as my z10 connects to my router at home,there is nothing wrong with the phone,despite the fact that 50 other people with devices ranging from laptops,tablets,different makes of mobile phones, can ALL see the router at work and connect with NO problems.So,they are saying no fault with the phone,so therefore i can't return it.Is this correct? I have had the phone for 3 weeks,so 7 days are up.I have tried to enter the details manually,I have entered the SSID, but there is no password box for me to enter the password,so i am stuck.

jb66

maybe the router at work is on channel 13 and the blackberry is set for america, ie only up to. channel 11

davmail

jb66 wrote: »

maybe the router at work is on channel 13 and the blackberry is set for america, ie only up to. channel 11

Hi,so how come everyone except me can connect?How do I change the channel on my phone?

Rusty!

You don't, you change the channel on the router.