Useless Blackberry z10

grumbler

davmail wrote: »

.......I have tried what you suggest,my tablet will only give me the IP addreess,which I have entered on the phone,it wants the 'subnet' I do not have this info.......

....either Vodafone or Blackberry need to help me fix it,or let me exchange the phone for another one that works,preferably NOT a blackberry!!!

Well, stop shouting then and do something. Collect the evidence and take some real steps either against Vodafone (preferably) or RIM.

nbc

‎
Did you try this when you were on the BB forum



Blackberry forum





http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-can-t-see-my-home-wifi/td-p/2155927


02-11-2013 01:22 PM
No it isn;t in any case.

It is however now miraculously working, after a rant at EE and RIM, and a sim reset of the phone settings and a full hard reboot, sim and battery out.

not sure what if anything changed but it hasn't worked for days until now and i've reset everything several times over.




http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Speed-up-BlackBerry-Wi-Fi-connections-a-knottyrope-tip/td-p/2072953

Speed up BlackBerry Wi-Fi connections a knottyrope tip

[ Edited ]


Options









‎01-03-2013 01:53 PM - last edited on ‎01-07-2013 11:28 AM by Chronos
These knottyrope tips might help you out. This is not an end all solution but I have come across these issues in the past years. Go slow and document what you do. Worst case is resetting your router to default and starting over.

Router running latest firmware? Update it as many are shipped with and old version as they sometimes sit on a shelf for months. Also a Wi-Fi router more than 5 years old might not work well with multiple devices.

Using a Hidden SSID? You should never hide SSID - hiding SSID is a violation of the 802.11 spec and this can be a pain with setup. Most new devices can see them anyways.

Using the same SSID as your neighbor? This is not good, you need a unique name or it can try to connect to both. I have seen NetGear 5 times in one neighborhood and after a simple name change you can have fast Wi-Fi

Using 2.4 and 5 ghz on one single SSID? This can be a burden, drop it to 2.4 and it could make a difference. Newer routers support a separate SSID for both frequencies.

Using WiFi B? If not using B then disable it or a rouge device might try to connect and knock your speed down to B speed.

WEP vs WPA? Not all N devices support WEP or WPA, Best to use WPA2 if all devices support it. Don’t try both WPA and WPA2 as some devices get confused. Some Wi-Fi routers do not support WPA2 AES-CCMP just AES, see if yours supports it. Most newer routers do have accelerated AES encryption but not for WEP. Older encryption methods will be slower.

WEP can be hacked in minutes not matter what password you use. If you have no choice but to use WEP, use only one WEP key as some devices will not know what to do with the other ones. Remember thath this encryption method will be slower.

Channel speed settings 20, 40 or both? Try 20 as most will work on it. Some devices will not like 40 only or even set to both. Check this on both 2.4 ghz and 5ghz on dual SSID routers. Using the default channel your router was setup with? Try a different channel other than the common 6 or 11 channel. Use the Auto Channel hopping feature if your router has it, mine didn’t work but it may for you.
Using Multiple Wi-Fi routers? place them on separate Wi-Fi channels so they don’t interfere.

Newer routers do QOS better so don’t be making this change right away on a newer model. older models with QOS for WMM Wi-Fi multimedia and VOIP priority on older models may not work well. if you don’t need or use it, don’t enable it. I turn off all QOS settings with great results since we don’t use the features.

Does your router only support 1 VPN connection? If this is the case then you might not be able to access BIS over Wi-Fi when other devices are using it or VPN. Many newer routers support 4 or more VPN connections.

DNS servers slow? Try OpenDNS.org and see if speed improves.

MTU matched up? Not a common issue but this can be a fun one as not all routers will set it to your ISP setting. 1500 is a standard but you can try 1492 for DSL lines or ones that use PPOE.

Using Extended range? If you don’t have matching card for your brand router it might not work well. Try turning it off.

UPNP turned off? Turn it on as your device may setup some port forwarding rules.

Using ISP modem and your own router/Wi-Fi router? Don’t enable NAT on your own routers as Double NAT can cause connection problems.

All port speeds matched? Check your Router WAN port speed, mine was set to 10Mbit by the ISP before. Also make sure its set to correct duplex mode and match it with other equipment.

Using cordless phones? Replace your 2.4GHz cordless phones with either a 900Mhz or 5.8GHz style so they won’t interfere.

Use Wi-Fi sharing on a PlayBook? It’s important to switch off AP Isolation if your router has it. Mine has it on by default

Custom firewall rules can be fun, try to allow default and slowly make changes and take notes on what you enable or disable.

‎

in_the_Cotswolds

I had the same problem with my Blackberry Playbook. Wouldn't connect to my home router, everything else did. Rang RIM, it was free, do you not get free 90 day technical backup?

Turned out it was the router. Changed it no problems connects instantly.

espresso

davmail wrote: »

The problem is with the phone.......I have tried what you suggest,my tablet will only give me the IP addreess,which I have entered on the phone,it wants the 'subnet' I do not have this info........I repeat 'THE PROBLEM IS WITH THE PHONE.'.....either Vodafone or Blackberry need to help me fix it,or let me exchange the phone for another one that works,preferably NOT a blackberry!!!

You have not followed any of the advice given on this thread because you have convinced yourself that "THE PROBLEM IS WITH THE PHONE" but you have no evidence to prove this.

I'm not convinced that you are smart enough to own a smart phone!

:rotfl:

Rusty!

Please tell me your tablet is an Android one?

If so, install this: https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer

It's brilliant and will tell us all we need to know about your companies wifi set up

davmail

espresso wrote: »

I'm not convinced that you are smart enough to own a smart phone!

:rotfl:

How insulting, I can work the phone,it's the phone that does not work!!This phone should connect,it does not,everyone who enters the building,no matter what device they have,can connect,I am not a technical expert,if I was ,I would not be asking on here,this phone should do what it says on the tin,it does not.:mad:

davmail

Rusty! wrote: »

Please tell me your tablet is an Android one?

If so, install this: https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer

It's brilliant and will tell us all we need to know about your companies wifi set up

THANK-YOU!!! I will use it tomorrow and post info up here.:T

davmail

nbc wrote: »

‎
Did you try this when you were on the BB forum



Blackberry forum





http://supportforums.blackberry.com/t5/BlackBerry-Z10/Z10-can-t-see-my-home-wifi/td-p/2155927


02-11-2013 01:22 PM
No it isn;t in any case.

It is however now miraculously working, after a rant at EE and RIM, and a sim reset of the phone settings and a full hard reboot, sim and battery out.

not sure what if anything changed but it hasn't worked for days until now and i've reset everything several times over.




http://supportforums.blackberry.com/t5/BlackBerry-PlayBook/Speed-up-BlackBerry-Wi-Fi-connections-a-knottyrope-tip/td-p/2072953

Speed up BlackBerry Wi-Fi connections a knottyrope tip

[ Edited ]


Options









‎01-03-2013 01:53 PM - last edited on ‎01-07-2013 11:28 AM by Chronos
These knottyrope tips might help you out. This is not an end all solution but I have come across these issues in the past years. Go slow and document what you do. Worst case is resetting your router to default and starting over.

Router running latest firmware? Update it as many are shipped with and old version as they sometimes sit on a shelf for months. Also a Wi-Fi router more than 5 years old might not work well with multiple devices.

Using a Hidden SSID? You should never hide SSID - hiding SSID is a violation of the 802.11 spec and this can be a pain with setup. Most new devices can see them anyways.

Using the same SSID as your neighbor? This is not good, you need a unique name or it can try to connect to both. I have seen NetGear 5 times in one neighborhood and after a simple name change you can have fast Wi-Fi

Using 2.4 and 5 ghz on one single SSID? This can be a burden, drop it to 2.4 and it could make a difference. Newer routers support a separate SSID for both frequencies.

Using WiFi B? If not using B then disable it or a rouge device might try to connect and knock your speed down to B speed.

WEP vs WPA? Not all N devices support WEP or WPA, Best to use WPA2 if all devices support it. Don’t try both WPA and WPA2 as some devices get confused. Some Wi-Fi routers do not support WPA2 AES-CCMP just AES, see if yours supports it. Most newer routers do have accelerated AES encryption but not for WEP. Older encryption methods will be slower.

WEP can be hacked in minutes not matter what password you use. If you have no choice but to use WEP, use only one WEP key as some devices will not know what to do with the other ones. Remember thath this encryption method will be slower.

Channel speed settings 20, 40 or both? Try 20 as most will work on it. Some devices will not like 40 only or even set to both. Check this on both 2.4 ghz and 5ghz on dual SSID routers. Using the default channel your router was setup with? Try a different channel other than the common 6 or 11 channel. Use the Auto Channel hopping feature if your router has it, mine didn’t work but it may for you.
Using Multiple Wi-Fi routers? place them on separate Wi-Fi channels so they don’t interfere.

Newer routers do QOS better so don’t be making this change right away on a newer model. older models with QOS for WMM Wi-Fi multimedia and VOIP priority on older models may not work well. if you don’t need or use it, don’t enable it. I turn off all QOS settings with great results since we don’t use the features.

Does your router only support 1 VPN connection? If this is the case then you might not be able to access BIS over Wi-Fi when other devices are using it or VPN. Many newer routers support 4 or more VPN connections.

DNS servers slow? Try OpenDNS.org and see if speed improves.

MTU matched up? Not a common issue but this can be a fun one as not all routers will set it to your ISP setting. 1500 is a standard but you can try 1492 for DSL lines or ones that use PPOE.

Using Extended range? If you don’t have matching card for your brand router it might not work well. Try turning it off.

UPNP turned off? Turn it on as your device may setup some port forwarding rules.

Using ISP modem and your own router/Wi-Fi router? Don’t enable NAT on your own routers as Double NAT can cause connection problems.

All port speeds matched? Check your Router WAN port speed, mine was set to 10Mbit by the ISP before. Also make sure its set to correct duplex mode and match it with other equipment.

Using cordless phones? Replace your 2.4GHz cordless phones with either a 900Mhz or 5.8GHz style so they won’t interfere.

Use Wi-Fi sharing on a PlayBook? It’s important to switch off AP Isolation if your router has it. Mine has it on by default

Custom firewall rules can be fun, try to allow default and slowly make changes and take notes on what you enable or disable.

‎

Hi,that issue was not resolved,others are having the same problem as me,only one person was able to change the channel on the router,I can't do that,as I have no access to the router,it looks as if this is a fault with the phone,it is set to look in the wrong place......

Guys_Dad

I am sure you have googled your problem and I am not trying to teach you to suck eggs. I googled and found this http://forums.crackberry.com/blackberry-z10-f254/wifi-connection-issue-773689/

and this http://docs.blackberry.com/en/smartphone_users/deliverables/47561/mes1340653667965.jsp

Not saying they will cure the problem, but the time sync was interesting.

Best of luck

davmail

Hi,here is the info from Wi-Fi analyzer,my phone does not connect to ANY of the networks shown.
[IMG]http://forums.moneysavingexpert.com/<a href="<a href=http://s1346.photobucket.com/user/liamvad1/media/IMG_00000003_zpsd58f4a29.jpg.html&quot; target=_blank>http://s1346.photobucket.com/user/liamvad1/media/IMG_00000003_zpsd58f4a29.jpg.html"</a&gt; target="_blank"><img src="<a href=http://i1346.photobucket.com/albums/p700/liamvad1/IMG_00000003_zpsd58f4a29.jpg&quot; target=_blank>http://i1346.photobucket.com/albums/p700/liamvad1/IMG_00000003_zpsd58f4a29.jpg"</a&gt; border="0" alt=" photo IMG_00000003_zpsd58f4a29.jpg"/></a>[/IMG]