Flight delay compensation, all other EU airlines

Doublej

Hi. We flew to Argentina in February this year to visit our son. Booked return flights with BA. Outbound was via Madrid and operated by Iberia. The outgoing flight from Manchester took off over two hours late so we missed our connection. Iberia out us up in a cheap hotel overnight and got us onto the next plane which arrived in Buenos Aires 12 hours later than our original booking. The first flight was delayed because of a 'technical difficulty' on the plane so it was delayed to Manchester, according to Iberia staff. I put in a compensation claim using the Resolver tool. Iberia delayed responding but eventually rejected the claim as my flight was delayed 'due to the delay of an earlier flight'. Surely this is a clear case for compensation! Iberia have already accepted responsibility by putting us up in a hotel overnight! Can anyone help or advise me? I'm really frustrated and angry by their final stance.

JPears

Welcome.
First of all you need to repost on either the Iberia specific thread, if there is one (search forum) or on the "Other EU airlinies" thread. Posting your personal new thread makes it difficult to naviagate for all users of the board and it will inievitably get lost much lower down the board.
It would appear you may be due compensation.
Were both flights with Iberia - Man- Madrid then Madrid to Bu Aires?
A "technical difficulty" is not usually an EC, especially when it concerns a previous flight.
Any compensation will be based on the full journey, so more than likely E600 each.
You need to:
1. Download Vauban's super informative guide for progressing.
2. Put your flights into an online cheecker, such as Botts.

Doublej

Thanks for the quick and inform reply. I will post this on the thread you suggested. Both flights were operated by Iberia which is why I don't understand their rejection of my claim. I included all this information in the original claim - hence my frustration

wary

Doublej wrote: »

Thanks for the quick and inform reply. I will post this on the thread you suggested. Both flights were operated by Iberia which is why I don't understand their rejection of my claim. I included all this information in the original claim - hence my frustration

Generally speaking ... if a claim is rejected for a reason that just doesn't make sense, the likelihood is that it is their policy to ordinarily reject claims in the first instance, in the hope that you'll be fobbed off and go away.

As for Iberia specifically, I'm in the process of filing a similar claim against them (arrived late due to first leg being delayed so missed connection), and my research suggests that getting compensation out of them is like blood out of a stone.

JPears

Which is why there is ESCP to sue through UK courts. Simples. Isha....

pollypenny

Hi, we were due to fly home from Budapest via Brussels on 27th of May. Checked in on line the day before but 30 mins later had text saying flight from Brussels cancelled. No indication why.

Just before we left Budapest we discovered that the airline had rebooked on a later flight. ( 21.10 rather than 17.10).

I applied for compensation under EU rules nearly four weeks ago. Wondering how long the process should take.

Oops, it was Brussels Airlines.

legal_magpie

You haven't said which airline so it's crystal ball gazing.

pollypenny

Oops. Brussels Airlines.

Tyzap

They are in no hurry to give you compensation and will take as long as you allow them.

Read Vaubans great guide, details below, and send them a LBA

Good luck.

Jhenrikb

Tried to claim flight delay money from Novair. Got this answer. Is it !!!!!!!!?

We refer to your trip with booking number 180307-4930-00 and will with this regret that you got a dull end to your holiday due to flight delay on Novair's route
NVR 324 from Zakynthos to Oslo.

Ordinary departure time from Zakynthos on 12 June 2018 at. 12:30
Current departure time from Zakynthos 12th June 2018 at. 9.22
Ordinary arrival time to Oslo, 12 June 2018 at. 15.15
Current arrival time to Oslo on 13 June 2018 at. 0050
All times are local.

The delay was, according to the Aviation Authorities and Novair at 9.35 min.

Reason for delay: Reason for delay: The delay was due to a malfunction of an engine after arrival at Oslo Airport on the evening of 11 June. Before the error was corrected, it was not possible to use the machine for safety reasons. Therefore, extra capacity was taken to operate the flight to Zakynthos, but unfortunately it took a long time before this was clear. The engine underwent thorough investigations, and the manufacturer has checked all the results of the tests. They concluded that the problem was due to a production error, a non-airline relationship and crew control, and the company had no prerequisites for anticipating or initiating measures to avoid. The European Court of Justice finds that certain cases of technical failure, including special manufacturing defects affecting aviation safety, can escape the airline from their responsibility to pay compensation under EU Regulation 261/04. The Packaging Council has also made similar decisions in matters relating to the same. Based on this, there will be no basis for compensation under EU Regulation 261/04 in this case.

In accordance with the General Terms and Conditions for Package Travel, cf. § 8.2, compensation for delay exceeding 8 hours will be paid. This applies to journeys with a duration of between 5 and 8 days. For journeys with a duration of more than 8 days, the delay must exceed 12 hours for compensation to be paid. In case of unforeseen events, the deadlines are doubled. In case of delay on the return journey, no compensation will be paid. The guests were driven to a hotel and care was given in the waiting period.

On behalf of Apollo and Novair, we regret the inconvenience this delay caused. We still hope you had a nice holiday in Zakynthos and that we are looking forward to seeing you again on a later occasion.