Flight delay compensation, all other EU airlines

[Deleted User]

yep, really strange. Here's the photo I took showing the cancelled notice:



https://1drv.ms/u/s!AmGtZYDBXzj8hZMzTnvJxdpEWQS7wA

jpsartre

I think you need to get a hold of Norwegian to find out what's going on.

[Deleted User]

I've got another hypothesis, maybe they had a cabin crew shortage so couldn't take any passengers, but flew the plane out there anyway because it was needed for the return flight to the UK the next day (otherwise they would have to cancel that one too). An empty plane may still appear on flightrader.

The text I got from them just said the cancellation was for 'operational' reasons. I looked up about EU compensation, and it seems to all hang on the reason for the cancellation and if it was the airlines fault, or due to circumstances beyond their control (I guess staff sickness could be one of those).

jpsartre

Yes, that's a possibility.

srrn

Thanks for the quick reply jpsartre, that's good news!

Starrio

Hello everyone!

A bit of background my girlfriend bought a holiday for us to Belgrade serbia for my birthday, she booked the flights going with vueling. The flight going out was a connecting flight Gatwick to Barcelona, Barcelona to Belgrade. The first flight to Barcelona was held up due wrong seating, 20 people apparently missing on the flight ect, we was waiting for 2 hours on the plane before taking off. When arriving at Barcelona we went straight to the help desk because we missed our connecting flight, we was told the next flight to Belgrade would be in 24hours and they will provide a hotel or they can put us on the next flight back to Gatwick. Being absolutely distraught and not wanting to miss anymore time (only a long weekend trip) we managed to bargain a flight back to London from barcelona on Wednesday and managed to book acomodation for barcelona there and then, changing the holiday to a holiday in Barcelona. (We paid for acomodation).

I just have a few questions regarding compensation and trying to recuperate some money for the trip, my questions are as follows;

Are we eligible for compensation?
If so will it only be my girlfriend eligible for compensation seeing as she paid for the tickets?
Will we be able to claim for lost acomodation in Belgrade?
We both have travel insurance, would we both be able to claim for cancellations through there?
What's the best action for making a claim in this situation?

The outgoing flight had the same reference number for both flights,

Thank you very much for taking the time to read through this and I look forward to hearing your answers

Kind regards,
Dave.

Justice13075

Put your flight details into euclaim and bottonline and see what they say

Westin

Good that you took a picture of that checkin area.

Please update the thread with news.

jpsartre

Starrio wrote: »

Are we eligible for compensation?

Depends on why the flight was cancelled. I don't really understand what happened based on what you've said.

Starrio wrote: »

If so will it only be my girlfriend eligible for compensation seeing as she paid for the tickets?

If the cancellation was due to non-extraordinary circumstances both of you are due compensation although it might be easier if your girlfriend claims for both of you.

Starrio wrote: »

Will we be able to claim for lost acomodation in Belgrade?

Not from the airline but possibly from your travel insurance depending on your policy.

Starrio wrote: »

We both have travel insurance, would we both be able to claim for cancellations through there?

Depends on what your policy covers, talk to your insurance provider.

Starrio wrote: »

What's the best action for making a claim in this situation?

Make a claim from Vueling for EU compensation and see what they say. They should also refund the full cost of your ticket.

JPears

I would suggest downloading Vauban's superb guide as your starting point. Most, if not all of your answers are there.