Flight delay compensation, all other EU airlines

Justice13075

Bumped for advice

JPears

Download Vaubans guide.

susanmc12

My flight in November from Miami to Isle of Man via Dublin was cancelled after an aborted take off. They carried out repair while we were on board but crew then went over their hours. The bused us to a hotel and I arranged alternative flights the next day.
Aerlingus have denied my claim. The Irish aviation association never replied. While passing through Douglas airport I noticed the posters listing rights under European law and it seemed as same as rest of europe.
Am I entitled to compensation. Aerlingus said no but wouldn't tell me why not.

Justice13075

google and download vaubans guide and read.

Rooster_uk

Me and my Fiancee travelled from Cairns Australia, back to Manchester via HKG with a 12 hour stop before flights.
We planned to go into Kowloon and buy a few gifts and have a meal.
The flight from Cairns was delayed 4hr 50 min. We got to HKG, jumped the train, but were only in Kowloon 30 minutes, then returned to airport for check in.
They then altered the gate, but did not announce this on the tanoy and literally minutes before scheduled boarding, we found out gate had changed and had to rush to the new gate. We were then subject to another 40 minute delay.
We have wrote to Cathay Pacific and it does take a while for a response.
We got an offer in the way of an apology of $200 AUD (£148.00) for the two of use, but in travel vouchers.
I wrote back and told them I was not happy with that offer.
I have today received a new offer in that it is the same £148.00 for both of us, but in cash.

Is there any other channels of claiming compensation, or money back please?
TIA Karl and Dawn

Caz3121

EU261 does not apply as a non-EU airline departing outside the EU. You can check the conditions of carriage but I suspect you have a goodwill gesture offer. Maybe try your travel insurance?

peter_333

Hi all,

I'm travelling to Lisbon next week for a holiday, and I’ve received an email from TAP Portugal to alert me that my returning flight has a "schedule change" (this is 10 days before the scheduled return). Looking at the booking, it is clear they have cancelled my original return from Lisbon to London City (16:40 departure) and changed me to the morning flight (06:55 departure). The flight number is different, and the “Manage Booking” section of their website states clearly it is due to cancellation of my original flight.

I’m not happy with the newly booked flight, as the early morning departure means we loose the last day of our already short trip, and I really don’t want to be getting up at 4am to make the trip home.

The flight was booked through Expedia, who have told me I do have a right to cancel the flight and get a refund, and then I can book a more suitable return flight. When prompted, they agreed I should also be entitled to additional compensation, due to the cancellation happening within two weeks before departure and the new return flight time begin “significantly different”.

My understanding is that the compensation would be €400 per person (flight is 1590km).

My concern with cancelling, booking a new flight and asking for compensation, is that TAP might argue I didn’t give them a second chance to suggest other reroutings as an alternative to the early morning departure. In this situation, am I under any obligation to give TAP the chance to suggest alternatives (all of which would be into a different airport, or via a different carrier with a stopover)? Or am I perfectly within my rights to cancel based on the rebooking they’ve made, and claim compensation?

legal_magpie

I would check out suitable alternative flights first and then give TAP the option to reroute you onto that flight BUT you should make sure that there are seats on it. But you don't have to do it. You have the option to cancel, claim a refund and compensation and make your own booking.

Westin

#775

Do they have a service into either LGW or LHR which would be suitable for you? I would look at the TAPwebsite and play around with options for the return flight then call Expedia and tell them the alternative TAP flight you would like. TAP may or may not make the change if you call them directly.

peter_333

Thanks Legal Magipie and Westin.

There are alternate TAP flights around the same time to either Heathrow or Gatwick. But any option they could provide is a significant annoyance compared to the original flight (we live VERY close to London City airport, and we paid extra to fly in and out of there). They could swap us to the Heathrow flight, which was an option when we booked the trip, and if we'd booked it ourselves back then, we would have saved a little money.

My preference is to book a new flight myself, and insist on compensation. I just want to be sure I'm within my rights to do this, and that TAP wouldn't be able to argue that either myself or Expedia should have given them more opportunity to correct the situation.