Flight delay compensation, all other EU airlines

moneysaverz83

I'm not sure what to do here. Delayed over four hours from USA to London in November. Apparently extraordinary circumstances, but was due to late incoming aircraft.

Filled in norweigan claim in December, came back as extraordinary circumstances, no explanation. Wrote to Norwegian air at Norway office, no response.

Constructed an NBA letter 3 weeks ago and sent it via their online form and contact form, got a generic reply saying there's nothing they can do, again no explanation of extraordinary circumstances.

Scrolled through their site, could not find any other uk contact address.

Sent the NBA to Norwegian air international limited in Dublin, and to their Gatwick office. No response.

I wanted to avoid going down the no win no fee route.

Is this my only option now?

Mr_Nibz

The saga continues with my claim re ENT455 from L/GW on 29/08/2017, last month I had some more dialogue with Olympic Holidays customer service who did follow-up with Enter Air requesting they don't lose site of my claim, but that is all they did. Olympic advised me "Whilst we acknowledge your comments we cannot administer a claim on a passenger's behalf or override any decisions an airline makes as the legislation is between the affected passenger & airline in question. They then suggested that if I'm still dissatisfied I should contact the CAA. I have contacted the CAA and raised an issue with them, and forwarded all correspondence I've had with Enter Air, not sure what will come of that. But in the meantime, Friday I received the 3rd proposal from Enter Air, this time for £250 per person, a £50 increase but still £150 below their obligation. My rejection has been sent back and I await another proposal.

legal_magpie

Mr Nibs, the problem is that you are letting them give you the run around. Assuming that you do have a valid claim, you should be toughening up. Download an# read Vauban's guide.

JPears

I'm less erudite than magpie.
They are dicking you around. Take them to court.

Mr_Nibz

Legal magpie, have read Vauban's guide and see that ESCP will be the way I need to go as Enter Air do not (to my knowledge) have legal presence in the UK. As for do I have a valid claim, how do you find out the actual reason for a delay? We were advised it was a "technical difficulty" at the gate, but Enter Air have not used the term "extraordinary circumstance" in any correspondence. I'd have expected them to refuse to offer anything had I got an invalid claim yet this is the 3rd proposal they have sent me now, with each one £50 better than the last.

Mr_Nibz

JPears, I agree, they are, I should.

However, having read Vauban's guide and with Enter Air not having legal presence in the UK, using the ESCP may be more than I can handle myself. And looking at the NWNF companies I'm sure the compensation I'd get at the end of the day will be less than I've been offered already due to them taking their slice for their troubles.

dpalmer94

Hi All! Just thought I'd share the awful & ongoing experience I've had with BlueAir, any advice on what to do next would be much appreciated!


In September 2017 myself and 4 friends arrived at Liverpool John Lennon Airport expecting to get on a flight to Bucharest with BlueAir... when we arrived at the airport the flight was delayed for approx. 4 hours. After waiting for nearly this time the delay increased to just over 9 hours; "Technical Issues with the Aircraft" being the issue, so in theory nothing that couldn't have been avoided.


When we returned from the holiday, we raised a complaint / claim for the compensation we were due (as a result of EU advice for flight delays) on the BlueAir website, after a couple of weeks we received a response offering a 200EUR voucher for the airline to be used within 4 months. We responded asking for the full 400EUR pp as a bank transfer.


In December they eventually agreed and requested a mountain of information. We sent this off and we received a reply saying that the transfer would be processed shortly.
We didn't hear anything for a few weeks, we emailed back and got a response at the end of January saying 'the transfer has been processed and was waiting authorisation from their finance department' but the payment will be with us within 14 days.
As you can guess this never happened!


Since then we've been regularly emailing, but had no responses... until last week where they had pretty much copied the email from January, but extended the time to 30 days for the transfer.


I've taken to social media asking for someone to contact me in order to escalate the issue, they've taken the comments down from facebook, blocked me on fb & twitter. I've even tried emailing the Deputy Director of BlueAir through LinkedIn and still haven't had a response. I've submitted a complaint to the Civil Aviation Authority and sent BlueAir the reference in the hope this would give them a nudge... but still nothing...


I'm starting to run out of ideas now... if anyone has had a similar experience and can offer some advice I'd really appreciate it!


I can't believe that other airlines can manage to process these claims in a matter of weeks (in the most part) and this has taken HALF A YEAR and the case is still open!


Thanks for reading!
DP

JPears

Have you received any correspondance showing a UK address? If so send an NBA to this with 14 days payment or you will take legal action via small claims in the UK. You can only do this if they have a UK address (at which they own assets.
Having had a look at the Companies House regiter, it looks as thought Blue Air is a slippery customer as there are numerous expired/dissolved registrations over the years and no obvious UK address other than a C/O address at a legal firm.

dpalmer94

Unfortuntately they're romanian based with no company address in the UK... i think its why the 'Resolver' app here doesn't pick them up, and other local companies try and stay clear because they know they'll come into this issue!
Thank you though

harry12345

Hi, new to the forum so apologies if posting this in the right place.

A number of months ago I booked a TAP Portugal flight from Budapest to Lisbon for April 9th. Yesterday (April 5th) I received an email to say that my booking had been changed to April 12th- three days later!

In the email there was no information about my options, only a phone number to ring for 'further information'. I rang and initially was offered a rerouting via Brussels, which was to depart 8 hours earlier (and arrive 2 hours earlier to Lisbon). This was not possible for me, so I decided to ask for a refund; fortunately there happened to be another direct flight with another airline available at a similar time to the TAP flight, and at a similar price.

Terminology wise, while the email did not use the word 'reschedule', it said 'changes' and the man on the phone said the flight had been 'cancelled'. Had the other airline's flight not been available I would have been in a very difficult position, had it been more expensive i would have been out of pocket, and it took a considerable amount of time to sort out the whole debacle. Does anyone know if I am entitled to any compensation for this?

Thanks