Flight delay compensation, all other EU airlines

Tyzap

It will depend upon the reason for your initial delay but you cannot claim twice for the same delay unless you were re routed onto a different flight which was also then delayed.

However, they have 'shot themselves in the foot' by not returning you at the earliest opportunity, as your photo will prove.

It seems a valid claim to me.

Good luck.

darrencoco

hi, i just had a ryanair flight from stanstead to montenegro. we boarded the plane and sat at the gate for an hour, then they told us there was a technical fault so we had to change to another plane. we were sent back into departues for another hour, then boarded a different plane. we then sat at the gate for another hour and 25 mins. we eventually took off 3 hours 25 mins late and finally arrived at montenegro 2 hours 57 mins later than the expected original flight should have.

is this a delayed flight or a cancelled and rescheduled flight

if delayed its just under 3 hours so no compensat!on but if it was cancelled and rescheduled then i'm due compensatiom....which is it?

any opinions/facts to help me?

Darren

slinga

jpsartre wrote: »

If that's correct, I agree that you are due compensation. Are you asking how to proceed with your claim? What have you done so far?

I submitted the claim using Martin's template.
It was rejected, I think 4 years ago.
Easy jet said the delay was due to the fire. Yes initially I have to agree. But other airlines were flying again an hour later whereas we had to wait 4 plus hours with Easyjet.

I just noted it again for the OPs info.
I'm sure we had a justified case but there you go.

darrencoco

hi, i just got as far as reading through the info on MSE. I'm fine with what i need to do to claim but wanted some clarification as to whether i had a claim or not based on the different rules for delay vs cancellation.

I will definately claim, just wanted to see if any others agree with us before submitting.


Thanks for your prompt reply...appreciated

JPears

jpsartre wrote: »

Surely you're not suggesting that duty of care obligates an airline to pay for train transport to Marseilles for a passenger booked to fly to Bristol?

The passenger may have found an alternative route home via Marseille airport .
As he states the nearby airports had no other flights. I don't think the regulation states a limit or dictates a route a person has to take to get home. I have travelled to the French Alps by going way past to Milan then back again as it was more convenient.

Tyzap

darrencoco wrote: »

hi, i just had a ryanair flight from stanstead to montenegro. we boarded the plane and sat at the gate for an hour, then they told us there was a technical fault so we had to change to another plane. we were sent back into departues for another hour, then boarded a different plane. we then sat at the gate for another hour and 25 mins. we eventually took off 3 hours 25 mins late and finally arrived at montenegro 2 hours 57 mins later than the expected original flight should have.

is this a delayed flight or a cancelled and rescheduled flight

if delayed its just under 3 hours so no compensat!on but if it was cancelled and rescheduled then i'm due compensatiom....which is it?

any opinions/facts to help me?

Darren

Hi Darren,

This will be classed as an aircraft substitution, not a cancellation.

For a valid claim you would need to be 3 hours late AT 1ST DOOR OPENING upon arrival. That timing will be crucial to your claim.

If it was just under by even 1 minute, no claim.

Good luck.

pumba23

jpsartre wrote: »

Not under EU261.

Thanks - I thought it would be unlikely under that. I wasn't sure if there was any legislation floating about for which would pin blame on airports for failures.

kev100_2

Very briefly had a cancelled Ryanair flight back to UK, was 3 days before I could get the earliest Ryanair flight back, so chose to fly back with another airline which was 2 days later, and booked tickets (at cost to me) .. did not use Ryanair options in their email, but contacted them to tell them there were no suitable Ryanair flights and I would be making other arrangements, which they confirmed was ok to do.

Had 2 day accommodation expenses, plus food and the flight costs, sent my receipts into Ryanair for accommodation, food and the return flight (which I am entitled to under EU261/2004 as a duty of care refund from the airline)

As expected Ryanair wrote back saying full and final settlement of £41 (which was the difference in cost between the Ryanair flight and the third party flight I had to take) ... I wrote back asking them to explain why they had not included the accommodation and food expenses, and that the £41 did not take into account the cost of the cancelled flight that had not been refunded.

They wrote back offering a refund of £101 which was the cost of the cancelled flight, again no mention of accommodation costs and food costs.

Wrote to the UK CEO twice and have been ignored (again expected).

I have informed both the CEO and the refunds department that I do not accept their settlements and any money received that they send will be immediately returned until I get full satisfaction that all the costs they are obliged to pay are received by my bank.

Now usually at this point I would take a UK Company to the Small claims court to recover the money .. but as Ryanair is an Irish company I am assuming I cannot use the moneyclaim online service.

So my question ... how do I take Ryanair to court, Can I use the moneclaim online service in the UK .. is there an option in Ireland I can use similar to moneyclaim online .. (I did read somewhere that it was possible to use moneclaim online against Ryanair, but can't seem to find that info now, but I could be mistaken)

p.s., flight cancellation was due to a French ATC strike, so I know I am not entitled to compensation .. only duty of care costs.

Thanks in advance for info.

Tyzap

Go to post 569 on the Ryanair thread to read how to sue them safely.

Please copy and paste your post, plus any further questions there too.

Thanks.

jpsartre

JPears wrote: »

The passenger may have found an alternative route home via Marseille airport .

Yeah but he didn't, he went to holiday in Marseille (?) Maybe you're just being tongue-in-cheek but I don't want the poster to get the impression that he would be legally entitled to a free train trip to his holiday destination because he would be laughed out of court should he try to pursue it. That's not to say he can't ask for a goodwill gesture from Brussels Airlines of course.