Flight delay compensation, all other EU airlines

[Deleted User]

Managed to get through to them on web chat and they confirmed I would be getting a refund. No indication of when though, nor any explanation for the cancellation. Frustrating, they charged my credit card fast enough when I paid for the tickets, and now they are earning interest while I am paying it.

jpsartre

Norwegian refunds are pretty quick IME. If you wish to pursue EU compensation you need to determine the reason for the cancellation.

Mr_Nibz

Well despite what others may say I have to congratulate the CAA on their handling of my issue. All has now been resolved to my (and I must presume EnterAirs) satisfaction. Not able to say any more lest I get myself in any trouble with the NDA. Anyone still having issues, try the CAA and submit as much info and documentation as you can to help them with the case, but be prepared for a bit of a wait while they work their magic. Regards Mr Nibz

pumba23

Hi All

I have quite a niche question.

About 2 weeks ago, I was due to fly back from a stag-do in Hamburg to Bristol (via Brussels) with Brussels Airlines. Unfortunately, due to a massive short circuit at the airport, the entire power grid of the airport closed down and my flight (at 7pm in the evening) was cancelled, eventually, at 6pm (along with all other flights).

The kicker was that I needed to be back in the UK that evening because I had a family holiday which I was due to a fly out on the day after - departing at lunch time from London to Marseille. Hamburg Airport wasn't guaranteed to be open the next day, and all early flights to London from 'nearby' airports (like Berlin) were booked up by people who had had their flights cancelled sooner.

I ended up having to go straight to Marseille on a train from Hamburg (16 hours from north Germany to South France, probably very scenic and nice if I hadn't been hungover and grumpy about the whole situation). The incident has led to me being over £300 out of pocket (£90 to tell British Airways - who I was flying with the next day - that I couldn't make the outgoing flight, and therefore change my booking to a return only, and £220 for the train).

I know I am entitled to a flight refund from Brussels Airlines for the cancelled flight, no matter what. I may also be entitled to some basic amenities such as the taxi back from the airport and the hostel I stayed in overnight. However, I don't think I'm entitled to compensation as it would be classed as an 'extraordinary circumstance' - it was the airport's failure and it was out of their hands.

My question is whether or not I can claim compensation from the airport for their failure to maintain their systems properly (in a similar way in which an airline would be liable if their systems had failed)?

Many thanks in advance

jpsartre

pumba23 wrote: »

My question is whether or not I can claim compensation from the airport for their failure to maintain their systems properly (in a similar way in which an airline would be liable if their systems had failed)?

Not under EU261.

JPears

What were you offered in terms of re-routing by Brussels Airline. They still have that duty of care under regualtion. Which may mean you can claim your rail fare as this was your own route home that was convenient to you. They don't need to know that you never actually got back to UK?

jpsartre

Surely you're not suggesting that duty of care obligates an airline to pay for train transport to Marseilles for a passenger booked to fly to Bristol?

slinga

Five of usin our group were delayed over 4 hours on Easyjet from Bristol a few years ago, ostensibly because of a fire in the baggage handling area.


All other flights were back in operation after an hour or so except our flight which as I say was over 4 hours delayed.
I suspect that Easyjet thought the delay would be a long one and decided to send our plane off somewhere else and then couldn't get a plane or crew available until much later.


Seems a straight forward case of deserved compensation for all passengers on our flight but 'we never got nothing, mate'.

jpsartre

slinga wrote: »

I suspect that Easyjet thought the delay would be a long one and decided to send our plane off somewhere else and then couldn't get a plane or crew available until much later.

If that's correct, I agree that you are due compensation. Are you asking how to proceed with your claim? What have you done so far?

kempstar

I am in Moscow airport after a very long delay and disgraceful handling by BA. I am too tired to write full details at the moment.

But in short, my 4pm flight yesterday was delayed. I spent another night in Moscow. It was supposed to go at 3pm today. By 4pm, it still hadnt gone. Rather than get people on todays 4pm flight, BA allowed passengers with tickets for todays 4pm flight to board, then cancelled yesterdays flight. We then got an email offering us a seat on the 6.25pm flight.

Can I claim compensation for the delay, AND the cancellation? There were plenty of empty seats on todays 4pm flight, as my friend was on that one. When I asked the BA staff they first said the flight was fully booked, when I showed them a picture of the empty seats, they changed their mind and said that there was a technical reason that they couldnt let us on the flight!