Flight delay compensation, all other EU airlines

mcragg0607

Just wondering did any of you get a response from Enter Air? They told me they needed the complaint in the form of a letter which I did and now 4 weeks have passed no response I used Martin Lewis template to claim the money back. I have now tried emailing the company to see if we are any closer and still got no response.

Mr_Nibz

Hi Mcragg0607, yes I did get a reply from Enter Air, see post from me (Mr Nibz) above. The reply took a full 6 weeks from the date I posted my letter to them! I am minded to reject their proposal and insist on the full €400 per person, will be interesting to see what you get back though, to see if the same as I had.

mcragg0607

thank you and yes shall keep you posted!

Mr_Nibz

Just in case you've missed it, the thread titled "Olympic Holidays - Crete ENT456" has a post from myself relating to the outbound flight from Gatwick. I've had a reply from EnterAir (took over 4 weeks) offering £150 per person if I sign a "Compromise" agreement!! I'm sure this is a tactic used to reduce their costs as some will take it rather than bide their time and hold out for the correct amount of compensation. I'm going to send my reply later today, I'm not going to take their offer of reduced compensation.

JPears

It is a tactic.
You should press home.
You should also write/make a complaint to the CAA about the airlines disregard for the law. And let enterair know you've made the complaint.

tonydata

Thanks @MrNibz

I have resent my letter to them (recorded delivery this time) as they never responded to my first one, I emailed them a few times to get some sort of recognition I had complained/had they received my letter and they just kept sending me the standard response by email... "you need to send complaints by letter..." - I think they responded this way to every email I sent, at least 8/9 times...

I will make sure I refuse any offer and push on with the complaint, I am claiming for 4 passengers at maximum compensation.

I am going to send the CAA information this week too.

I'll keep an eye on the other thread

Matt

tonydata

mcragg0607 wrote: »

Just wondering did any of you get a response from Enter Air? They told me they needed the complaint in the form of a letter which I did and now 4 weeks have passed no response I used Martin Lewis template to claim the money back. I have now tried emailing the company to see if we are any closer and still got no response.

They ignored my first letter too so I have sent a second and will be off to the CAA this week as well...

Justice13075

Don't waste your time the CAA are useless.

Justice13075

Don't waste your time the CAA is as useless as a chocolate teapot.

tonydata

Mr_Nibz wrote: »

Hi Mcragg0607, yes I did get a reply from Enter Air, see post from me (Mr Nibz) above. The reply took a full 6 weeks from the date I posted my letter to them! I am minded to reject their proposal and insist on the full €400 per person, will be interesting to see what you get back though, to see if the same as I had.

Got my letter today too, exactly the same... I will also refuse their offer... there were four of us so this is significantly below their obligation - extreme technical difficulties need to be proved, and I believe quite often have to be solely down to a manufacturing fault... I don't think they have a leg to stand on really, hence the £150 offer...

Anyone reading/watching this thread have any advice on what to write back? I've drafted something which I'll share at some point if it will help others, but I'd like to see if someone more in the know has any advice.

One thing I'm wondering is if I should hand to CAA to carry forward now? My next steps involve requesting proof of the issue with the plane etc, should I carry this forward myself? Or now it's been offered, and they have given a reason, should I hand it over? I have put in a online complaint to the CAA but am yet to hear...

I really think we should push this as best we can, the more people involved, the better :money: