Flight delay compensation, all other EU airlines

Rowan2510

Their response is:

"Finnair flight AY0090 on the 10th of January 2017 delayed on arrival to Helsinki for 1 hour and 28 minutes. The fuel tank 1 main pump showed an indication fault on departure from Helsinki. The defected part was replaced. The aircraft manufacturer is now investigating the part.

In this case no standard compensation will be paid."

legal_magpie

This is the connecting flight issue which, I believe is going through the courts. Current thinking is that if you book both flights on one ticket with the same airline it is the total delay that counts.
There is a link here
https://www.flightright.co.uk/your-rights/connecting-flights

Rowan2510

Thanks for the information.

Yes the flights were all booked on one ticket and this is what i believe that it is the total delay once you reach your final destination which was 5 1/2 hours in total.

Tyzap

Rowan2510 wrote: »

Their response is:

"Finnair flight AY0090 on the 10th of January 2017 delayed on arrival to Helsinki for 1 hour and 28 minutes. The fuel tank 1 main pump showed an indication fault on departure from Helsinki. The defected part was replaced. The aircraft manufacturer is now investigating the part.

In this case no standard compensation will be paid."

They can dress it up any way they like, but it's still not an EC. Parts wearing out or breaking before expected is an inherent part of running an airline. It happens regularly.

For it to be an EC the maker of the part must establish that a fault or weakness was mistakenly built into those parts, resulting in an urgent part recall. This would normally require the grounding of all aircraft with those parts already fitted or an urgent replacement program. This would be very unusual and only happens occasionally. For example, the batteries on the Boeing 787.

Good luck.

tonydata

Hi all,

Got heavily delayed on this flight at the end of August (29th) scheduled for 10am take off, left at 16.45pm! I've done my research, written my letter, included copies of boarding passes and calculations for compensation etc... The issue was technical, they had to fly a whole new plane over from Poland! Overall it was a horrible experience, two kids in tow, up at 5am, arrived at hotel at midnight, instead of about 16.00pm, totally impacted the following day or two... absolute pants!

The company only deals with compensation via letter, won't even respond to me via email to even acknowledge receipt of my letter, just keep sending generic "Compensation" standard response.

They say they take complaints seriously and respond within 28 days, it's been longer than that now since I sent them the complaint, I've not not heard anything.

Any advice on next steps? Anyone also going through the same process? I was thinking I may resend the letter again before progressing through the normal process...

Thought I'd document my experience here for anyone else having similar issues.

Any thoughts greatly received :beer:

Karenmaybin

I've submitted a claim using the template and have had an automated response to the effect it may take some time to review claim but no timeframe is given.
In the template letter it said 14 days so I've emailed again now with their reference number asking for a time frame. What is a reasonable period for them to review my claim?
If they reject it can I take the matter to the CAA.
We were delayed 15 hours Lisbon to Toronto.
Thanks.

JPears

If they have not had they decency to give a time frame then you keep to yours. Their reply is a generic in the hope you will forget/go away.
Send another letter stating it is an NBA which allows you to escalate to a small claims in court, probably via ESCP.
CAA pointless as not a UK airline and not leaving the UK.
SATA possibly, but unlikely, signed up to an ADR?

Tinks19700

Hi I was also on this flight , with my daughter son and his friend , we had no joy contacting enter air , have now put in for compensation with flight delays.co.uk , hopefully we will get a result with them , after the 7 hour delay , apparently it was a technical fault , on flight delay also saw ent455 from London had claimed , as this would of been our flight home , good luck all

Mr_Nibz

Ah, first sight of others having experienced the delays to the Enter Air flights. The wife and I were on 455 out of Gatwick to Heraklion which was delayed well over 6 hours. I contacted Enter Air and was advised that all claims have to be submitted in writing and addressed to their Warsaw head office. I used the MSE template and sent the letter off on 9th Sept. This morning I have a reply from Enter Air. They explain the flight was delayed due to "unexpected technical problem which caused a threat to the safety of passengers". They go on to explain their obligations under 261/2004 and then state that because Enter Air provided passengers with assistance under Article 9 (1) (a) and 9 (2) [this refers to the provision of food vouchers I think] they are proposing the following.
Enter Air proposes compensation of £150 per person on completion of a signed copy of a compromise and non-disclosure agreement!!
I'm not sure but I think this is a thinly veiled attempt by them to mitigate their costs of compensation as the actual value should be €400 each.

Should I accept this (now) or go back to insist on the full amount and have to wait another 6 weeks for a reply?

JPears

Your suspicions are almost certainly correct.
They would offer nothing if they knew they had no liability.
They do so press forward.