Flight delay compensation, all other EU airlines

GemQuin

Hello,

My flight on TAP Portugal was cancelled after a delay of about 4 hours (Flight due to take of at 14:55 but we weren't told until 19:00 Lisbon to London). This was due to 'lack of available crew'.

We were then told to wait for a transfer team to take us to a hotel.

While waiting, we discovered that TAP Portugal had managed to get a few people on a later flight (20:30) which luckily was us as we had a toddler with us. That's 5.5 hours after original take off time.

So my question is can I still claim for the cancellation even though the airline did actually manage to get us on a flight home, after 5+ hours waiting? Also, I think i've lost my original boarding pass - is this a problem?

Thanks in advance.

David_e

GemQuin wrote: »

Hello,

My flight on TAP Portugal was cancelled after a delay of about 4 hours (Flight due to take of at 14:55 but we weren't told until 19:00 Lisbon to London). This was due to 'lack of available crew'.

We were then told to wait for a transfer team to take us to a hotel.

While waiting, we discovered that TAP Portugal had managed to get a few people on a later flight (20:30) which luckily was us as we had a toddler with us. That's 5.5 hours after original take off time.

So my question is can I still claim for the cancellation even though the airline did actually manage to get us on a flight home, after 5+ hours waiting? Also, I think i've lost my original boarding pass - is this a problem?

Thanks in advance.

Have a look at the thread "Flight Delay Compensation Important Info - Please check before posting"

H_Rubinfeld

A friend of mine has asked me to assist him in filing a claim against Brussels Airlines. His trip was scheduled to fly from Tel Aviv to Brussels, switch planes and then fly from Brussels to New York.

What happened in the end was that he and his (large) family boarded the first flight at around 11:30 PM, sat there for a few hours, and then were told that the flight was cancelled. He's not certain why.

Several hours later (and after a lot of running around the airport) they found them seats (all in different locations) on a direct flight from Tel Aviv to New York, leaving Tel Aviv at 10 AM.

They landed in NY 3.5 hours after they were supposed to.

My questions are:

1. Is this flight eligible? He never actually landed at an EU airport. Seems that it is, but "you may still be able to get your money back and compensation, but you're at the mercy of another set of rules."
2. If it is eligible, which form letter from this site, do I use? The Delayed flights or the Cancelled flights? Seems like the latter.
3. My friend said he heard we should put in the letter all the details of how they suffered, for example, tired children sleeping on the floor of the airport, carrying luggage around, and being hungry--since they hadn't ordered tickets for the "new" flight in advance, they didn't have kosher food, so they had essentially NO food, just a few snacks they happened to have brought.

Thank you for your assistance.

sterobs85

Hello

My flight from Rio de Janeiro to Manchester ended up to be 4 hours & 40 minutes late and Im looking to claim for compensation for my flight.

However, the journey was split into two flights, rio - lisbon, lisbon - manchester. They were bought together through Bravofly as a single journey. The rio - lisbon flight was fine however the lisbon - manchester flight was delayed by the time mentioned above.

In this circumstance, as compensation is based on flight length, would the possible payout be based on the total flight or the connective flight? Ive become confused given they each have their own flight number and thought maybe I'd only be entitled to the second flight.

Any help would be greatly appreciated.

Kind Regards

Steve

Vauban

Was it one ticket or two? (one itinerary through Bravofly could still be two tickets)

If both legs were with TAP (or codeshare partner), and you had one TAP flight booking reference, it is likely you qualify for the 600 euros compensation - assuming the delay was not caused by extraordinary circumstances, of course.

sterobs85

It was under one reference number, including my outward bound trip to Rio.

I couldnt find any information on whether it was delayed due to extraordinary circumstances or not. Is this something that is published or only informed once you put in a claim?

Many thanks for your help!

Vauban

sterobs85 wrote: »

It was under one reference number, including my outward bound trip to Rio.

I couldnt find any information on whether it was delayed due to extraordinary circumstances or not. Is this something that is published or only informed once you put in a claim?

Many thanks for your help!

Bravofly or TAP reference though? If the former, it could still be two tickets bundled ...

They'll tell you if it was extraordinary when you put in your claim. You don't need to know now.

Further details here: http://forums.moneysavingexpert.com/showpost.php?p=64693958&postcount=1

FAQs particularly useful.

David_e

H_Rubinfeld wrote: »

My questions are:

1. Is this flight eligible? He never actually landed at an EU airport. Seems that it is, but "you may still be able to get your money back and compensation, but you're at the mercy of another set of rules."
2. If it is eligible, which form letter from this site, do I use? The Delayed flights or the Cancelled flights? Seems like the latter.
3. My friend said he heard we should put in the letter all the details of how they suffered, for example, tired children sleeping on the floor of the airport, carrying luggage around, and being hungry--since they hadn't ordered tickets for the "new" flight in advance, they didn't have kosher food, so they had essentially NO food, just a few snacks they happened to have brought.

Thank you for your assistance.

Have a look at the thread "Flight Delay Compensation Important Info - Please check before posting"

And please post any questions not answered there on the appropriate airline thread.

H_Rubinfeld

To preface, yes, I am a newbie to these forums. However, yes, I have read all the FAQs that I found yet I have not found clear answers to my specific questions. If such exist, please clarify where exactly so perhaps we can make the text clearer.

My story is that a friend of mine has asked me to assist him in filing a claim against Brussels Airlines. His trip was scheduled to fly from Tel Aviv to Brussels, switch planes and then fly from Brussels to New York.

What happened in the end was that he and his (large) family boarded the first flight at around 11:30 PM, sat there for a few hours, and then were told that the flight was cancelled. He's not certain why.

Several hours later (and after a lot of running around the airport) they found them seats (all in different locations) on a direct flight from Tel Aviv to New York, leaving Tel Aviv at 10 AM that morning.

They landed in NY 3.5 hours after they were supposed to.

My questions are:

1. Is this flight eligible? He never actually landed at an EU airport. Seems that it is from the FAQs, but "you may still be able to get your money back and compensation, but you're at the mercy of another set of rules." Not clear what exactly that means however.
2. If it is eligible, which form letter from this site, do I use? The Delayed flights or the Cancelled flights? Seems like the latter.
3. My friend said he heard we should put in the letter all the details of how they suffered, for example, tired children sleeping on the floor of the airport, carrying luggage around, and being hungry--since they hadn't ordered tickets for the "new" flight in advance, they didn't have kosher food, so they had essentially NO food, just a few snacks they happened to have brought.

Thank you for your assistance.

H_Rubinfeld

After further consideration, perhaps the answer to 1 and 2 above is that yes, since the flight was supposed to go to Brussels, then it's a EU flight and thus eligible. All cancelled flights don't get there, so the fact that they didn't ever set foot in the EU is irrelevant.

Also since the flight was cancelled altogether, the form is the Cancelled flights one.

However I think the third question is still valid.