Flight delay compensation, all other EU airlines

Vauban

H_Rubinfeld wrote: »

My questions are:

1. Is this flight eligible? He never actually landed at an EU airport. Seems that it is from the FAQs, but "you may still be able to get your money back and compensation, but you're at the mercy of another set of rules." Not clear what exactly that means however.
2. If it is eligible, which form letter from this site, do I use? The Delayed flights or the Cancelled flights? Seems like the latter.
3. My friend said he heard we should put in the letter all the details of how they suffered, for example, tired children sleeping on the floor of the airport, carrying luggage around, and being hungry--since they hadn't ordered tickets for the "new" flight in advance, they didn't have kosher food, so they had essentially NO food, just a few snacks they happened to have brought.

Thank you for your assistance.

Hmmm. Tricky. I'm not sure I have a definitive answer on your first question. But the claim relates to the cancellation of the flight to Brussels (and onward to New York), rather than the second flight which s/he eventually took (and didn't stop in Europe). I think your friend is therefore covered by the Regulation, which states:

The protection accorded to passengers departing from an airport located in a Member State should be extended to those leaving an airport located in a third country for one situated in a Member State, when a Community carrier operates the flight.

On the second question, you're claiming for a cancellation (and subsequent re-routing). On the third, this is immaterial to the claim - but I don't see any harm in including it if it makes your friend feel better.

H_Rubinfeld

Thank you for your answers--confirms what I thought precisely.

One more issue. Should I put the letter in my friend's name and have him sign it? He's Israeli, that's why he asked me to help. It would be "easier" for me to sign it as his friend or colleague or some such, and use my mailing address so that I can deal with the reply letter etc.

Thank you for any thoughts on this.

Vauban

I don't think that you can write on behalf of your friend. But you might want to lend him your EU address for the purposes of correspondence. Taking the airline to court, at least in the UK, won't be possible for someone not resident here (and indeed there is no UK locus). But if the airline is unresponsive, your friend might try the European Consumer Centre, again with your address.

H_Rubinfeld

Vauban wrote: »

I don't think that you can write on behalf of your friend.

Hmm. So the claims firms that do this write a letter in the name of the claimant and then that person signs it?

Vauban wrote: »

But you might want to lend him your EU address for the purposes of correspondence.

I live in Israel also actually.

Vauban

People who use NWNF lawyers engage them as professional representatives, and sign agreements accordingly. I'm not sure how that works between two individuals - if at all.

If neither of you lives in the EU, I think your legal options are limited. I have no idea whether that will influence how Brussels Air may deal with your claim, I'm afraid.

insurgente

GemQuin wrote: »

My flight on TAP Portugal was cancelled after a delay of about 4 hours (Flight due to take of at 14:55 but we weren't told until 19:00 Lisbon to London). This was due to 'lack of available crew'.

We were then told to wait for a transfer team to take us to a hotel.

TAP has been an absolute mess recently. I was just shy of 10 hours late back to London, as my Natal-Lisbon flight was delayed by that amount of time. (The preceding Lisbon-Natal was late, I believe due to technical problems, causing this knock on effect)

I'm going to try for a compensation claim, but I don't like my chances with TAP.

There are some issues I'd like to bring up with TAP (you knew hours ago my flight would be late, why not email me to tell me to not trek to the airport? Queuing for 2 hours to re-book my flight as there are no check-in staff when I could do it over the phone, TAP shows no interest in helping me get home from LHR late at night etc etc)

But should I keep these in another letter, separate from the compensation claim?

David_e

insurgente wrote: »

But should I keep these in another letter, separate from the compensation claim?

Tempting as it is to let rip with comments concerning inadequacies of customer service, it has no bearing on the delay claim.

If you want to complain about the customer service, I'd send a letter about that to the Chief Executive and keep the delay claim separate.

insurgente

David_e wrote: »

Tempting as it is to let rip with comments concerning inadequacies of customer service, it has no bearing on the delay claim.

If you want to complain about the customer service, I'd send a letter about that to the Chief Executive and keep the delay claim separate.

hmmm true true.

Could anyone help me out with a specific address for EU Claims at TAP (either in the UK or Portugal)? I notice for other airlines on MSE (such as Virgin) there is a specific place. That way I can send a letter to be signed for.

I notice on TAP's Conditions of Carriage (http://www.flytap.com/Portugal/en/Others/Footer/ConditionsofCarriage)

that it only mentions financial compensation under cancellation, there's nothing about it under delays. Does this give them the chance to get out of it?

111KAB

insurgente wrote: »

I notice on TAP's Conditions of Carriage (http://www.flytap.com/Portugal/en/Others/Footer/ConditionsofCarriage)

that it only mentions financial compensation under cancellation, there's nothing about it under delays. Does this give them the chance to get out of it?

Cannot help with TAP address but their Conditions of Carriage re cancellation/delay does not alleviate them from 261/2004 and in addition see this press release ....


http://www.dailymail.co.uk/news/article-2682156/Millions-passengers-claim-unreasonable-fees-businessman-wins-landmark-victory-costs-cancelling-easyJet-flight.html

YDK84

Hi all,

Not sure if this is the right place to post this, so please feel free to move if necessary mods.

Anyway I was booked into a Wizz Air flight from Luton to Kosice on Saturday, departing at 13:55. The boarding passes state that we were to arrive no more than 40 minutes before departure time to check in our baggage.

We got to the check in desk at 13:00 having heard no calling for Kosice over the tannoy or even seeing any flight information pertaining to our flight on the Wizz Air baggage check in desks.

When we arrived we were told that we were too late to make the flight, and had to book on the proceeding flight, which was of course a day later, paying £120 for the privilege, and also affecting our hotel reservation in Kosice.

I'm going to launch a formal complaint to the airline, however I wanted to garner some experience from you guys before doing so to ensure we don't miss anything.

I've looked into it and there is a lot of hearsay about Wizz Air overselling flights which would explain their refusal to let us check in our baggage, and force us to book a flight the next day.