Flight delay compensation, US and Canadian Airlines

NoviceAngel

Shoeboxgal wrote: »

Thank you Martin and all who support those looking for advice.

Congrats and well done, I haven't seen Martin around for a few days, but when he next posts in here, we'll convey your thanks ...

:money:

Cheers,

NoviceAngel

kaycee944

Just received the following email from American Airways:-
My claim had previously been rejected. - Result....

"In light of the Huzar v Jet2 court decision, we have revisited your claim for compensation based on European Regulation 261/2004.

After review of the circumstances surrounding the cancellation of flight US785 from Edinburgh on September 7, 2014, we have authorized payment of 475.88 GBP (600EUR) per person. Any vouchers previously issued as goodwill compensation have been voided. In order to process payment we will require a valid mailing address, email, phone number and bank transfer information for both you and XXXXXX. We accept faxes at 480-693-2300 or you may email the information to AAReceipts@aa.com. Please include the reference number in this email. If you prefer to send this information via postal service our address is below:

American Airlines Attn: Customer Relations

4000 Sky Harbor Blvd. Phoenix, AZ 85034

Again, we apologize for the travel difficulties encountered. We hope you will give us the opportunity to create a more positive travel experience in the future.

Sincerely,

Julie Corick
Customer Relations
American Airlines

stephenharper_82

Hi,

My girlfriend and I booked a flight to NYC with United Airlines through a travel agent. They then proceeded to delay our flight, put us on a flight via London, but when we arrived back at the airport later for our re-routed flight (with BA) the check in person gave us our boarding pass for GLA->LDN, but gave us a receipt for second leg LDN->NYC. We only had 45 min to make the flight and we realised we didn't have the boarding card when we got to the gate. Other people who were on the same flight did have the correct boarding card, so it was definitely some fault by the check in person. BA put us up in a hotel that night and we were out to NYC the next day (luggage lost, etc... nightmare).

So who's at fault? I say ultimately UA. But when I emailed them they told me:


Thank you for contacting Customer Refund Services.

We would like to advise you of the following.

Our records indicate the above referenced ticket was issued via a travelagent. We regret we are unable to refund third parties. Kindly contact theissuing travel agent, they will need to submit a refund application to UnitedAirlines via the BSP Link. Upon receipt, we will review the refund claim andany monies due, will be returned to the original form of payment.

Thank you for choosing United Airlines. We look forward to serving youagain soon.

TravelUp don't want to know about this. Is this all correct?

Thanks in advance,
Stephen

JWAManchester

kaycee944 wrote: »

Just received the following email from American Airways:-
My claim had previously been rejected. - Result....

"In light of the Huzar v Jet2 court decision, we have revisited your claim for compensation based on European Regulation 261/2004.

After review of the circumstances surrounding the cancellation of flight US785 from Edinburgh on September 7, 2014, we have authorized payment of 475.88 GBP (600EUR) per person. Any vouchers previously issued as goodwill compensation have been voided. In order to process payment we will require a valid mailing address, email, phone number and bank transfer information for both you and XXXXXX. We accept faxes at 480-693-2300 or you may email the information to AAReceipts@aa.com. Please include the reference number in this email. If you prefer to send this information via postal service our address is below:

American Airlines Attn: Customer Relations

4000 Sky Harbor Blvd. Phoenix, AZ 85034

Again, we apologize for the travel difficulties encountered. We hope you will give us the opportunity to create a more positive travel experience in the future.

Sincerely,

Julie Corick
Customer Relations
American Airlines

I previously had my claim refused by US Airways but decided to try again a month ago.
The first email said I was entitled to nothing,
I disputed this but waited three weeks for a reply and today received this email

Thank you for your most recent correspondence. We appreciate your continued follow up in this matter.

Although we appreciate your request for additional information, we would advise that all of our flight records are considered internal and confidential. While we can and do share them with all required agencies as appropriate they are unable to be released to our passengers. We would, however, again assure you that this was a mechanical concern that could not have been anticipated or prevented by routine maintenance.

However, we would like one further opportunity to review your request. If compensation under the regulation is due it would be issued in the form of a bank transfer. As such, before we proceed, we would request you provide the information below. Please be certain to include the reference number located in this message as well.
You may email the documentation to AAreceipts@aa.com or mail it to us:

US Airways

Customer Relations

4000 E Sky Harbor Blvd.

Phoenix, AZ 85034.

Fax: 480-693-2300

Thank you for your assistance. We will be happy to fully consider your request once we have received this information.



Sincerely,



Michelle Beaux
Customer Relations
American Airlines

I am not sure how to proceed, not sure I want to send my bank details at this stage
If an offer was made I would
I cannot find a customer service number to call.

It seems to be the same email the other poster received.

any advice appreciated

JWAM

NoviceAngel

Sorry JWAM,

But didn't AA say inlight of the Huzar judgement that they are paying out?

Or have I missed something? Pop into the Jet2 thread if you want to hear about an airline playing hardball

JWAManchester

NoviceAngel wrote: »

Sorry JWAM,

But didn't AA say inlight of the Huzar judgement that they are paying out?

Or have I missed something? Pop into the Jet2 thread if you want to hear about an airline playing hardball

Thank you for the reply

I posted because I was concerned AA were asking for my personal details before the will look again at my claim.

On reflection I should have posted in another forum.

Apologies

JWAM

NoviceAngel

JWAManchester wrote: »

Thank you for the reply

I posted because I was concerned AA were asking for my personal details before the will look again at my claim.

On reflection I should have posted in another forum.

Apologies

JWAM

You've made it to the correct forum, but AA will require some basic personal details before paying out. I'd personally go along with what they are asking for at this stage, it doesn't seem to me to be unreasonable.

Cheers,

NoviceAngel

Dr_Watson

....page 1 of this thread....

Nile

I would appreciate advice on whether I can claim flight delay compensation against Delta.


We were delayed for 5 hours.


Flight DL403 was due to depart at 10:30pm on 21 Feb from JFK to LHR.
The info board advised the departure was delayed until 11pm.
Then it advised 11:15pm.
We discovered that there wasn't a plane at the gate.
The info board then advised the departure was delayed until 1am.
Delta staff at the gate then advised that a plane was somewhere in JFK being cleaned and serviced.
We boarded the plane at 1am.
We sat in our seats and waited. After a long wait, the pilot told us that we were prohibited from flying because of the temperature (freezing) and rain..........the rain would turn to ice on the metal wings.
We waited to see if the temperature would rise and allow us to fly.
Eventually, we were given permission to take off..........once the plane had been de-iced.
The plane took off at around 3:30am. A delay of 5 hours.:(


You can imagine how tired we were.


I would appreciate advice on whether I can claim flight delay compensation against Delta.


Thanks


Nile

Caz3121

Nile wrote: »

I would appreciate advice on whether I can claim flight delay compensation against Delta.

We were delayed for 5 hours.

Flight DL403 was due to depart at 10:30pm on 21 Feb from JFK to LHR.

EU261 is not relevant for non-EU carriers unless it is a leg that is delayed/cancelled departing from the EU
Even if it was an ex-EU leg it sounds like the airline would claim this was due to the weather conditions which again would mean no compensation
you could try your travel insurance and see what they cover