Flight delay and cancellation compensation, KLM/AF ONLY

horrible

AF flight from Rio to LHR 6/8/14 delayed at stopover in CDG due to technical problems according to announcement at the time. Landed at LHR over 5 hours late.
AF have refused my claim on the basis that the flight delay was due to extraordinary circumstances as the plane was damaged by a foreign object on the runway. This was never mentioned at the time and AF refuse to give details of the incident which they say can only be supplied to the relevant authorities at their request.

How should I take this forward?.

Any assistance would be appreciated.

Tyzap

horrible wrote: »

AF flight from Rio to LHR 6/8/14 delayed at stopover in CDG due to technical problems according to announcement at the time. Landed at LHR over 5 hours late.
AF have refused my claim on the basis that the flight delay was due to extraordinary circumstances as the plane was damaged by a foreign object on the runway. This was never mentioned at the time and AF refuse to give details of the incident which they say can only be supplied to the relevant authorities at their request.

How should I take this forward?.

Any assistance would be appreciated.

I presume they must be talking about the CDG - LHR shuttle being damaged?, if so it sounds like the damage was caused prior to your flight?.

The way forwards is to have a thorough read of Vaubans superb guid and then to issue a LBA.

When they know you are serious they will be more forthcoming with information.

Good luck.

JPears

So, my first flight in over 2 years, KLM from LBA. Just pushed back after 15min delay, sat on apron, now 25mins and just been informed a small "technical issue". Might miss my connection in Amsterdam....

Tyzap

JPears wrote: »

So, my first flight in over 2 years, KLM from LBA. Just pushed back after 15min delay, sat on apron, now 25mins and just been informed a small "technical issue". Might miss my connection in Amsterdam....

Unlucky JP, hope you make it.

I used KLM from MAN to DXB recently and it went like clockwork.

Good luck with the rest of your trip.:)

NoviceAngel

One thing you REALLY don't want to do is to delay JP on a flight, have a great time JP, I'm sure if you tell the crew who you are, that plane will soon get off the ground

JPears

Will be 6 hour delay after 1 hour delay on tarmac at Leeds. JPs "pamphlet" bluetoothed/ emailed to a dozen or so people on flight. Dirty looks from stewardess. (no Novice not that sort of dirty look) Claims already submitted whilst waiting at Amsterdam Schipol . You can run, but you have nowhere to hide KLM

JPears

What's more, despite giving them the opportunity twice, they didn't inform me of my rights under 261/2004. Quelle surprise.

Mr_Creswell

My wife was successful in claiming 1000 euros with respect to 4 passengers traveling on flight TOM 6607 from Alicante to Bristol on the 01/10/11 which was delayed 29 hrs. Thank you very much for your advice.

Tyzap

Mr_Creswell wrote: »

My wife was successful in claiming 1000 euros with respect to 4 passengers traveling on flight TOM 6607 from Alicante to Bristol on the 01/10/11 which was delayed 29 hrs. Thank you very much for your advice.

Well done, it's a shame too cos she was only 34kms short of it being 400 euros each. Still, thats what the rules state and something is always better than nothing.

Dali83

Thank you

I am eager to get a helpful response.