Flight delay and cancellation compensation, Easyjet ONLY

Mutley99

JPears wrote: »

Not new guidance, CAA just don't give a s**t.

Yeah. Not a very helpful comment though.
So are you saying that I should follow up again with CAA even though they have emailed me to say that the cases have been referred back to the airlines, due to another change to the extraordinary circumstances ruling?

Vauban

No Mutley. The CAA is a waste of time. So either start legal action, instruct a NWNF solicitor, or walk away.

JPears

Vauban wrote: »

No Mutley. The CAA is a waste of time. So either start legal action, instruct a NWNF solicitor, or walk away.

and they don't give a s**t either. They are totally disinterested in fulfilling one of their statutory roles. You have to take matters into your own hands.

boxy123

We are tying to find out why our Larnaca to Gatwick Flight was delayed by over 26 hours a few years back in order to claim compensation. Easyjet are saying it was a technical reason but they will not specifically say what the technical fault was. They suggested getting in touch with the Cyrpiot CAA to request a [FONT=&quot]disruption report. We are not sure if we are being fobbed off or not?
Does anyone know how to get hold of the correct technical report?
Any suggestions much appreciated.
[/FONT]

Vauban

You don't need a technical report. Technical failures are not extraordinary. You don't need to jump through these hoops - just start court action or hand over to a NWNF.

Don_Adam

Hi MSE Forums!

My girlfriend and I had our return flight (6186) from Rome to Bristol (17/10/13) cancelled due to industrial action by airport staff. We were notified by easyJet by text message at 16.53 on the 16th, the day prior. Their text read:

"We're very sorry, due to industrial action by air traffic controllers, airport ground handlers and security staff in Italy your flight has been cancelled. Please visit easyJet.com for details on how to transfer your flight or obtain a refund.

We apologise for this disruption and the inconvenience it will have caused you"

So we got to the nearest Internet Cafe to Google what to do!

After logging on to easyJet's website, we weren't provided much in the way of help as to what the best action would be for us to take. We found the next flight back to the UK was one to Gatwick at 7am the following morning, and after learning that the strike action was planned for 13.00 - 17.00 on the 17/10/13, we felt that this was the best option.


However by choosing this option we had no choice but to spend more on public transport, i.e:

£115 on train tickets from Gatwick to Bristol
€60 on taxi from the centre of Rome to Fiumucino airport at 11pm (no bus/train available at that time and we felt it necessary to get to the airport ready)
£14 on bus tickets from Temple Meads to Bristol Airport


Long and short of it:

easyJet, in line with Regulation (EC) 261/2004, have denied any claim for a refund of expenses due to strike action being an extraordinary circumstance.

Do we have any right to claim on the grounds that they have failed to offer us the following:

2. RIGHT TO REIMBURSEMENT OR RE-ROUTING

c) the offer of re-routing to your final destination at the earliest opportunity; or

d) the offer of re-routing, to your final destination at a later date at your convenience, subject to availability of seats.


All we had from easyJet was a text message and when we logged on to their website, yes we were able to rearrange a transfer to get back to the UK, but we weren't offered any advice as to what the best action to take, and the result of taking the action we did take.

Appreciate any advice and your time reading this.

Adam

dxc_chappie

Don_Adam wrote: »

Do we have any right to claim on the grounds that they have failed to offer us the following:

2. RIGHT TO REIMBURSEMENT OR RE-ROUTING

c) the offer of re-routing to your final destination at the earliest opportunity; or

d) the offer of re-routing, to your final destination at a later date at your convenience, subject to availability of seats.

No. Since industrial action is outside of the airline's control and is therefore an extraordinary circumstance they have no obligation to offer compensation. reimbursement or re-routing - see preamble 14 of EC 261/2004.

Sorry you have no claim. You can post any other questions in the EasyJet thread.

dzug1

Whilst 'compensation' is not due (due to the strike), is not 'assistance' appropriate?

Gary121121

Hey never claimed before and not sure if I can been at least a 4 hour delay and the airline have said the following

1 hour 53 minutes ago easyJet Operations Control
We have reduced your delay slightly by using a different aircraft, which will now come Belfast.
2 hours 14 minutes ago easyJet Operations Control
Our airport staff will be issuing refreshment vouchers that can be used in the terminal while you await the replacement aircraft.
2 hours 15 minutes ago easyJet Operations Control
We have now arranged for a replacement aircraft to operate your flight. This aircraft will be coming from London Gatwick once the new crew are onboard and the aircraft has been prepared for departure.
2 hours 32 minutes ago easyJet Operations Control
We apologise for the further delay to your flight, your aircraft has developed a technical fault in Glasgow. Our operations team and working to minimise your delay, by swapping your flight to another aircraft. Further updates will follow.
2 hours 52 minutes ago easyJet Operations Control
Your flight is delayed due to Air Traffic Control restrictions which are preventing the aircraft from departing on time from Glasgow this afternoon. Whilst this is out of our control we apologise for any inconvenience caused.


Does this mean I can Claim if so how much and how do I claim

Any help would be great. Thanks

Gary

David_e

Gary121121 wrote: »

Any help would be great.

Have you read the FAQs? You'll find the answer and lots of other useful information there and on various threads.

Also, there is an Easyjet thread you might want to look at.