Flight delay and cancellation compensation, Easyjet ONLY

Vauban

You have the right to:

a) costs of subsistence during your delay (meals, accommodation); and
b) a refund of the fare OR a refund of the cost to reroute you on an alternative flight; and
c) the statutory compensation amount (€400 for this distance).

sasmlc

Thank you so really we would have been better off with a refund of the cost to reroute us on the alternative flights which was £800 compared with the £357 refund of the cancelled fare

Vauban

sasmlc wrote: »

Thank you so really we would have been better off with a refund of the cost to reroute us on the alternative flights which was £800 compared with the £357 refund of the cancelled fare

Yes - but as you've accepted your refund that might be difficult now. Unless easyJet never advised you of your rights to a rerouting? (I bet they didn't.) In which case you might have to argue it in court.

I should write to them and say that you expect them to pick up the cost of rerouting; as they were unable to provide a timely alternative, you had to source one yourself. As you have had a refund for the original flight, you are only seeking the net cost for this (cost of rerouting minus the cost of refund already received).

sasmlc

Thank you again ....I will probably wait to see their response to the expenses claim which includes food etc and then raise this argument with them to see if they will refund the difference between the fare refund and the costs of rerouting.

Tyzap

Vauban wrote: »

Yes - but as you've accepted your refund that might be difficult now. Unless easyJet never advised you of your rights to a rerouting? (I bet they didn't.) In which case you might have to argue it in court.
.

From the 'better enforcement' guidlines...

ii. Information to be provided in case of delay
Article 14(2) of the Regulation provides that an operating air carrier denying boarding or cancelling a flight must provide each passenger affected with a written notice setting out the rules for compensation and assistance. It further states that the carrier ‘shall also provide each passenger affected by a delay of at least two hours with an equivalent notice’. The requirement to provide affected passengers with a detailed written explanation of their rights thus applies explicitly to cases of denied boarding, cancellation and delay. However, considering that a delay can be suffered at departure but can also materialise at the final destination, the operating carriers should also seek to inform passengers affected by a delay of at least three hours at their final destination. Only in this way can each passenger be properly informed in accordance with the express requirements of Article 14(2)33

legal_magpie

Sasmic, I would pursue the net cost of rerouting now rather than waiting. You should chase all claims at the same time.

Lizzieanne

We were due to fly on an EasyJet flight from London Southend to Murcia at 6.25am on Sunday 9 July. EasyJet sent a text message at 2.15am, telling us the flight was cancelled due to technical issues.
The next direct flight was not for four days and all other flights to the area from Southend were all fully booked.

We managed to book ourselves the last two seats on a BA flight from London Gatwick to Alicante at 9.05am the same day.

On our return I read the advice on this forum ( thank you!) and applied for compensation on 17 July.
On 22 July, we received an email saying we were entitled to £718.44 compensation, in addition to the refund of around £352, and it was paid into our bank account a couple of days ago.

It seems I've had a very easy ride (excuse the pun)!

JPears

Did the refund include any additional cost for your replacement flights with BA?

frankt3323

Hi everyone,

My family and I were affected by the cancelled #1, and cancelled/delayed #2 flights from Zakinthos to London Gatwick scheduled for 30th and 31st July respectively.

1) easyJet have agreed compensation is due for #1 (£226.04 per passenger which is less than €400eu or equivalent sterling)

Has anyone had experience of easyJet offering less than the standard compensation or tried to be creative with exchange rates?

2) easyJet have rejected a claim for compensation for the replacement flight #2 based on the fact that we did not fly. However, the EZY 'notice of rights' page' outlines that EU261 compensation is payable provided you turn up, check-in, arrive at boarding on time.
When we learned the replacement flight was cancelled/delayed overnight, after already waiting for 6 hours from arriving at departure, I chose to book the final seat on an alternative carrier to et home as my wife had taken all her available medication.

Has anyone else successfully challenged easyJets approach or have any experience with this type of situation?

Thanks

Frank

Caz3121

your post should be on the easyjet thread here https://forums.moneysavingexpert.com/discussion/4384709
where you should find similar posts