Flight delay and cancellation compensation, Easyjet ONLY

JPears

bumped as somebody couldn't be bothered scrolling down half a page.....

mica2

Hello,
Easyjet have declined our claim for our delayed flight. We were due to fly to Venice from Gatwick on July 25th at 8:30pm. When we arrived to check-in the flight was announced it was delayed by an hour. Each hour then kept passing with another announcement it was delayed even further until we got to 11:30pm and it was announced our flight had been cancelled and we'd have to wait at the airport until 5:45am. The reason they gave us all night for the delays was due to a backlog of planes in Europe and then it was cancelled due to the crew exceeding their working hours.

The staff at Gatwick told us they couldn't get us a room anywhere for the night but when I kicked up a stink and informed them that it is illegal and that I am pregnant and can't sleep on a seat all night they eventually got us a room in a nearby hotel. We then caught the early flight the next morning.

The following day Easyjet emailed us to apologise for the delay and said it was due to a storm in Italy. At no point were we told this waiting at the airport. Also, when we arrived in Venice relatives told us that there was a storm but it only lasted less than an hour plus the flight was already delayed before the storm happened.

Is there anyway we have a claim? I feel like Easyjet are trying to squirm their way out of this. Thank you in advance for any help.

JPears

Of course they are.
Its not squirming, its deliberate misinformation, some would say lying, to prevent your valid claim.
Download Vauban's guide make a drink and snack and read through for your answers.

paddyob

Hi

I was due to fly from Belfast to Gatwick with my partner on Sunday 30/07/17 9pm. The flight was delayed while we were waiting, then delayed once again. Next thing they had cancelled the flight. We had to go to customer services and queue from 9:04pm until 11:32pm to get dealt with.

Eventually they told us they could put us on the next available flight which was on Tuesday 02/08/17 @ 4:20pm. They put us up in a hotel for 2 days. We had to pay for our own taxi. As a result we missed 2 days of work each.

I put in a claim for expenses incurred. I also put in a claim for compensation. Easyjet said at the time that their pilots had over gone their allowed flight time so the flight had to be cancelled. I got the following email yesterday in regards to my compensation claim.

Dear XXXXX
I’d like to apologise for the cancellation of your flight EZY 842 to London Gatwick (LGW) which was scheduled to leave on 30th July 2017.
We aim to operate all our flights efficiently and on time, however situations may arise from time to time which can prevent this from happening. I can assure you cancelling or delaying a flight is always our last resort as we understand the inconvenience this causes our passengers.
Your flight was cancelled due to ATC restrictions. As the primary reason for this cancellation was outside our reasonable control, you are not entitled to compensation under the guidelines of EC261/2004. We understand the inconvenience caused due to this disruption and as a gesture of goodwill, we would like to offer a voucher. Please contact us via chat to receive the voucher details.
If you have incurred any expenses due to this disruption, you’ve to complete our Expense Claim Form. You’ll need to provide receipts that clearly describe what you’ve spent. We aim to review all claims within 21 days.
Once again we are sorry for any inconvenience you may have experienced and we look forward to welcoming you on-board soon.

Regards

Are they correct stating that I am not entitled to any form of compensation, 2 days of loss of earnings not even considered?

Thanks

Caz3121

paddyob wrote: »

Are they correct stating that I am not entitled to any form of compensation, 2 days of loss of earnings not even considered?

loss of earnings are not claimable from the airline. You could check if your travel insurance pays anything for that
You can try putting your flight details into a couple of the NWNF checkers, EUClaim/bottonline and see whether they believe a claim for EU261 compensation is valid then have a search for "Vauban's Guide" on next steps (if any)

Justice13075

EuClaim believe you are due €250 per passenger. If you have a receipt's also claim for the taxi fares and all food purchased, not alcohol though

JPears

paddyob wrote: »

Hi

I was due to fly from Belfast to Gatwick with my partner on Sunday 30/07/17 9pm. The flight was delayed while we were waiting, then delayed once again. Next thing they had cancelled the flight. We had to go to customer services and queue from 9:04pm until 11:32pm to get dealt with.

Eventually they told us they could put us on the next available flight which was on Tuesday 02/08/17 @ 4:20pm. They put us up in a hotel for 2 days. We had to pay for our own taxi. As a result we missed 2 days of work each.

I put in a claim for expenses incurred. I also put in a claim for compensation. Easyjet said at the time that their pilots had over gone their allowed flight time so the flight had to be cancelled. I got the following email yesterday in regards to my compensation claim.



Are they correct stating that I am not entitled to any form of compensation, 2 days of loss of earnings not even considered?

Thanks

See my posting directly above yours. Airlines are playing fast and loose with "excuses" as they play the numbers game.
They will tell everybody on your flight who applies which wont be 100%, say 50%, a similar thing in the hope the some will accept the misinformation and go away, say another 50% so were now down to 25%, some will persist, other will give up later down the line, so now only 10% actually get monet. You get my drift?

JPears

Caz3121 wrote: »

loss of earnings are not claimable from the airline. You could check if your travel insurance pays anything for that
You can try putting your flight details into a couple of the NWNF checkers, EUClaim/bottonline and see whether they believe a claim for EU261 compensation is valid then have a search for "Vauban's Guide" on next steps (if any)

I believe you may be able to claim consequential losses through some of the ADR schemes if valid? I maybe wrong.
I belive EJ is one such ADR.

paddyob

Justice13075 wrote: »

EuClaim believe you are due €250 per passenger. If you have a receipt's also claim for the taxi fares and all food purchased, not alcohol though

I have put in a claim for the taxis and food. Thanks

paddyob

Justice13075 wrote: »

EuClaim believe you are due €250 per passenger. If you have a receipt's also claim for the taxi fares and all food purchased, not alcohol though

I was going to use flightright website to see what they say. Any idea how much of a cut they take? Or is there another way to approach it?

Thanks