Flight delay and cancellation compensation, Easyjet ONLY

Tyzap

Vauban wrote: »

This is interesting. But I wonder how to square away the requirement that you have to have paid for the flight at a fare available to the public to qualify? (Assuming you pay for, and are then compensated for, an earlier flight that got cancelled?)

The op did pay for the original flight but didn't receive it, so he was transferred onto the second flight.

He was then given a revenue earning seat on the alternative flight, which might have been 'free' to him but it was not a free seat. The airline lost revenue by giving him that seat, so could it be called free?

I'm sure the beancounters will allocate a cost to that seat for accountancy purposes.

The op does not have to pay for the seat personally to qualify for compensation so he 'may' be due a second compensation payment.

The op still got from A to B, which is what he paid for in the first instance.

A worthwhile argument to put before an adjudicator or even perhaps a court maybe?

jpsartre

Tyzap wrote: »

He was then given a revenue earning seat on the alternative flight, which might have been 'free' to him

I wouldn't even go that far. The rebooked passenger has paid for the rebooked seat with the money he used to pay for the original seat. If the rebooked seat was truly free it would be offered along with a full refund for the cancelled flight.

Ganga

But if the money paid for the first flight was used to pay for the second flight then the first flight would have been free!
Surely you can not have your cake and eat it and then your cake again.

JPears

However in this case, the OP didn't actually take the second flight......
throw that into the mix

We don't know for sure if it was just delayed, or cancelled.

JPears

jpsartre wrote: »

This argument makes no sense no matter how many times it's repeated in here. If your flight is cancelled and you are rebooked onto another flight the latter is not a free flight in any sense of the word. You've paid for a flight, if it is cancelled you can either get your money back or (effectively) use the money for another flight. Your rebooked flight is not free, it is paid for by the money you paid for the original flight.

It depends on how recent judgements, where it was classed as the "journey", rather than the particular "flight" that was the relevent crux.

jpsartre

Ganga wrote: »

But if the money paid for the first flight was used to pay for the second flight then the first flight would have been free!

Of course it was free (in some sense) since the product paid for couldn't be provided. You cannot be expected to pay for something you don't get.

Ganga

jpsartre wrote: »

Of course it was free (in some sense) since the product paid for couldn't be provided. You cannot be expected to pay for something you don't get.

To be pedantic if you did not get it,how can you claim compo for it.

MissSwizz

I hope someone can help with this!

My flight ezy8936 was cancelled (whilst onboard), we were offered no assistance in finding a hotel/transport and the replacement flight was scheduled to arrive more than 24 hours later than originally planned. We needed to get home ASAP and chose to request a refund of our flight and come home on an alternative airline (no easyJet flights available at all) , something we were told we were entitled to do by ground staff (aegean not easyJet as they were acting as the easyJet reps) we would need to do on return to the UK.

This was over a month ago and I submitted all my receipts and evidence to EasyJet. I am nor being told by EasyJet that the flight was not cancelled and was in fact an overnight delay, and as we did not take the flight offered (which had a different flight number to our original) we are not entitled to any compensation

I have tried calling (total time on hold 3hours+) and emailing to no avail, am I entitled to anything here and is it worth fighting for or should I give up?

I feel like we should be entitled to something as the flight offered and we were told by the pilot and ground staff our flight was cancelled but find myself getting caught in knots with the legislation!

TIA to anyone who can offer any advice, if more information is needed I would be glad to give it.

JPears

If your flight was delayed more than 5 hours or cancelled, in reality it makes little difference.
If the reason for dealy was not an EC then you are entitled to:
1. Compensation under reg 261/2004, amount dependent upon your lfight length, per person. You have not provided the flight details/dates etc.
2. You should be entilted to at least a refund of flight cost.
3. In addition, possibly entitled to the difference between your orignal flight cost (refunded) and your replacement flights. As your delay was relatively short ie 24 hours rather than several days EJ will probably fihgt this it it may come down to a judge's decision.
Download Vauban's most informative guide (google) and read up on the process.
You could consider the ADR EJ is signed up to.
You may have worked out for yourself that EJ are fobbing you off.

jpsartre

Ganga wrote: »

To be pedantic if you did not get it,how can you claim compo for it.

I don't even understand the question. You are due compensation precisely because you didn't get it.