Flight delay and cancellation compensation, Easyjet ONLY

tizzle6560

Tboots wrote: »

I tried writing to them after a 8.5 hour delay but heard nothing. In the end I went on their website and found the delayed flights section. Search for EU261 on their site. I got a reply within about three days and then got my money back about a week later, no problem at all. You just need the flight details if you still have them? I kept my online booking on email.

Can I ask what amount you got back from them - €250 or the cost of your flight etc.?

Thanks

Luce3

Hi,

I travelled to Egypt in November with Easyjet and we were 3 days delayed coming back. Completely understand about the delays, however I have been battling with Easyjet for 5 months to get refunded for the 2 extra days we has to stay at our hotel, the fact that my luggage didn't appear for a week (so as stated on their website toiletries up to the value of £75 - mine were £20!), and taxis daily to and from the airport for those 3 extra days they told us we were flying. I've emailed them & posted on their fb page & I've just been told I will not receive a refund & ignored. Any suggestions? Thank you!

alisonascroft

[Personal details removed]
DEPARTURE DATE 20/03/2016
MANCHESTER TO CANCUN
Boarded plane AT Manchester airport at 9 am ENGLISH TIME
Plane took of from Manchester airport at 9,30 am
Plane arrived near cancun airport around 3pm mexico time
WE WERE TOLD THERE WAS A Radar fault at cancun airport so our plane had to fly of to Cozumel airport arrived around 4 pm mexico time
Stuck on Cozumel airport till around 6pm, plane runs out of fuel so no air conditioning on the plane, everyone is going mad been on runway around 2 hours
Around 7,30 pm we are told that pilots cant fly the plane out of hours and that new pilots were around 30 mins away kept getting told this till they eventualy arrived around 9,00 pm
The new pilots then told us there was an engine fault this was sorted eventualy around 9,30 we then set of for cancun airport and arrived around 11 pm
So we had actualy been on Cozumel airport mostly without air conditioning for around 6 and a half hours this means were were on the airplane for around 18 hours

We actualy arrived at our hotel around 12,30pm and all this absolutely spoilt our holiday, I alison ended up with a chest infection AND BEING SICK AND HEADACHES AND as I have just come out of cancer treatment and just finished 6 lots of kemoTHERAPY and 3 full weeks of radiotherapy,i thought we would book a nice holiday with Thomas cooks AFTER SUCH A BAD YEAR WITH CANCER SO AFTER FINISHING THE LAST RADIOTHERAPY TREATMENTS I GOT PERMISSION OF THE DOCTORS TO GO ON HOLIDAY AT LAST , AND THEN OBVIOUSLY ALL THIS HAS HAPPENED WHICH HAS TOTALLY RUINED OUR HOLIDAY,I SPENT MOST OF THE HOLIDAY FEELING SICK , WHEN I GOT BACK OF THE HOLIDAY I WAS BOOKED IN FOR HEPCEPTIN INJECTIONS FOR MY CANCER BUT DUE TO BEING ILL HAD THESE CANCELLED AND THEN HAD TO BE TAKEN TO ACCIDENT AND EMERGENCY DEPT TO BE SEEN BY A DOCTOR AS I HAD A HIGH TEMPRATURE AND WAS BEING SICK AND ACHING ALL OVER , ALL THIS WAS DOWN TO BEING STUCK ON A PLANE ON A RUNWAY IN COZUMEL FOR OVER 6 HOURS WITH NO AIR CONDITIONING ONLY 1 LITTLE DRINK OF WATER my boyfriend also ended up with a sore throate to EVENTUALY THE PLANE DOORS WERE OPENED AND ALLS WE GOT WERE FUEL FUMES ALL THE CHILDREN WERE SCREAMING AND PEOPLE IN GENERAL WERE GOING MAD SO THIS IS NOT JUST ABOUT BEING STUCK ON A PLANE FOR AROUND 18 HOURS BUT THE ACTUALY WAY WE WERE TREATED WHEN ON THE GROUND IN COZUMEL WHICH HAS RUINED THE HOLIDAY WE BOOKED WITH THOMAS COOK
SO OBVIOUSLY WE WOULD LIKE SOMETHING TO BE DONE ABOUT THIS ITS NOT ABOUT THE MONEY ITS ABOUT A RUINED HOLIDAY AND WOULD LIKE TO KNOW WHAT YOU WOULD DO ABOUT IT
OBVIOUSLY WISH I DIDN’T HAVE THE CANCER AND WISH I WOULD HAVE HAD A GREAT HOLIDAY WITH THOMAS COOK HOPE YOU CAN SORT SOMETHING OUT FOR US THANKS ALISON

Caz3121

best place to start is here https://forums.moneysavingexpert.com/discussion/5173888
I would remove your personal details from your post
It will boil down to the reason for the delay to arrival whether any EU261 compensation is due. There were many delays and diversions from Cancun around that time and Thomas Cook have no control over ATC radar
what a shame if you let the journey ruin your entire holiday...these things unfortunately do happen and in a diversion situation it is challenging for airlines to give the same level of support - Thomas Cook do not fly into Cozumel so you have had no staff there, possibly no fuel contracts etc Immigration may not have been available to allow passengers to get off the plane and it certainly would not have been their choice to divert there so I am not sure what you expect done about it
I would suspect you may get an apology and maybe a voucher as goodwill

Pollycat

Identical thread also posted on Overseas Travel board.

windmill26

windmill26 wrote: »

Thank you so much! I will get in touch with Bott regarding Easyjet defence and I can send you everything.I have all the communication with Easyjet and the flights details.

Just a quick follow up to my Easyjet saga...I just received a letter from the Luton County Court saying that my claim was "struck out".I am very annoyed but I don't think there is anything I can do about it.:mad:

JPears

Oh no! Why was it struck out?

windmill26

JPears wrote: »

Oh no! Why was it struck out?

No explanation. It just said "It is ordered that the claim is struck out".

JPears

I think enquiries need to be made at court. You will need to know the reason if you raise an appeal against the decision. Which you will probably need to do within the next 2 weeks.
I thought your case was a dead cert from the details you provided.
Legal system can be a real !!!! sometimes. And depsite claims from the Justice Department, is is not Joe Public friendly on the whole.

windmill26

JPears wrote: »

I think enquiries need to be made at court. You will need to know the reason if you raise an appeal against the decision. Which you will probably need to do within the next 2 weeks.
I thought your case was a dead cert from the details you provided.
Legal system can be a real !!!! sometimes. And depsite claims from the Justice Department, is is not Joe Public friendly on the whole.

It is dated 29 March and I got it today.I will give them a call tomorrow,maybe someone will explain the decision to me.