Flight delay and cancellation compensation, Easyjet ONLY

Caz3121

the additional expenses refer to those whilst waiting on a delayed flight. Easyjet could have put them up in a hotel in Gatwick and on a flight the next morning and Easyjet would have been responsible for the hotel and meal costs whilst they were waiting, this is covered under "duty of care" and does not refer to hotel at the destination. Travel insurance will be the way to go for that.
Were they not offered an alternative other than abandoning the weekend away and going home?

ashleyyeo

Hi,

Last night my flight EZY810 from Edinburgh to Gatwick was delayed due to what Easyjet are calling a technical fault. Our flight was due to take off at 17:50, however a flight coming in from Munich had a bird strike and required maintenance. Rather than delay the Munich flight, Easyjet replaced their plane with our plane. (This is not hearsay, this is what we were categorically told by a number of Easyjet staff members at the Airport.)

I'm not sure how relevant this is to any possible compensation claim but on the board the flight then said it was scheduled for 1:50. Having seen this, my partner and I decided to ask if there was any space on another flight that night. The Easyjet customer service desk told us there was none at all. We asked to be put on standby if there was anyone that didn't turn up for the later flights and they refused. The only thing customer service actually provided us with was a phone number to call customer service (and it wasn't a freephone number). Friends of ours were on a later flight and they told us there was 10-15 empty seats on that plane which was very frustrating. We decided that at the point that we found out it would be so delayed that it would actually be quicker for us to get a train, however we were refused a refund by Easyjet.

I know they try to claim things this this are extraordinary circumstances but there was actually nothing wrong with the plane scheduled for our flight. Am I likely to have any grounds for a compensation claim?

Thanks

austin9658

ashleyyeo wrote: »

I know they try to claim things this this are extraordinary circumstances but there was actually nothing wrong with the plane scheduled for our flight. Am I likely to have any grounds for a compensation claim?

Thanks

According to your post it seems that airlines claiming it as technical fault it means Huzar case= due compensation . So, I suggest you to read out Huzar thread.

JPears

If you can definitely prove (in court) that your plane was used for a different flight then you don't even need to rely on Huzar - easyjet chose to swap planes, causing your delay - that is an operational choice, not any sort of technical fault.
And post on Easyjet thread please.

wakemansof8

Sorry for the delay. they were offered flight the next afternoon (Sat) but as they were coming back Sunday afternoon, my son said he would take the compensation instead.

Caz3121

London to Paris is a tier 1 flight so EU compensation is €250 per person, plus he will be due a refund on the flight ticket (hopefully Easyjet will refund outbound and return)
Hotel should be able to be claimed from travel insurance (less any excess)

wakemansof8

Sorry for the delay. they were offered flight the next afternoon (Sat) but as they were coming back Sunday afternoon, my son said he would take the compensation instead.

TBIRD

wakemansof8 wrote: »

Wondering if anyone could help with this.
My 21 yr old son was taking his girlfriend to Paris last weekend and was due to fly out from Gatwick on Friday night
After waiting for over 8 hrs, EasyJet confirmed that the flight was cancelled.
EasyJet have said that my son and girlfriend could be compensated 300 euros each. The flights & the hotel cost my son 635 euros.
Does anyone think I could ask for more compensation? Perhaps for the amount of time they waited?
Would really appreciate any input. My son saved for months for this weekend! Many thanks

My partner and I were meant to be on this flight too! So glad someone is talking about it and I can confirm they told us we would be recompensed 300 euros each and refunded our ticket as well. I emailed their customer services with a letter quoting EU regs an what we were told on the night, plus called the very next day and they said they couldn't go forward with any compensation as they were waiting for the reasons for the cancellation to be published?? Surely they know why they're cancelling flights when they cancel them AND easyjet sent texts and emails to all passengers stating that "adverse" (not extraordinary) weather lead to crews maxing out their flight hours... definitely foreseeable considering I checked gatwick weather and there were "passing clouds" for most of the day.

I'm not sure how long to wait but we too were meant to return sunday so our whole weekend (including paid accommodation) went down the hole.

Any advice? How can I get easyjet to own up? They are such liars!

wakemansof8

We havent contacted Easyjet as wanted to sound out the Forum on Money Saving before we do later tonight.
I think even if my son & yourselves get the compensation due, I dont expect it to happen any time soon!
Wondering if there are time constraints on when the compensation needs to be paid?

TBIRD

wakemansof8 wrote: »

We havent contacted Easyjet as wanted to sound out the Forum on Money Saving before we do later tonight.
I think even if my son & yourselves get the compensation due, I dont expect it to happen any time soon!
Wondering if there are time constraints on when the compensation needs to be paid?

hey, DO contact them. I've been posting on their FB pages as well to turn up the heat. it seems they act faster if you call them out publicly. I can post a copy of the email i sent them if you would find it useful?

EC regs actually state that compensation for cancellation in accordance with article 7 (the one that has the 250 euro payout) must be given IMMEDIATELY so they're actually 5 days in violation.

**This just in: second post that quotes immediacy of EC regs on easyjet's FB and they've asked me to PM them booking ref/passenger names/email address etc to check entitlements. looks like we could be making some progress.