Flight delay and cancellation compensation, Jet2.com ONLY

gwendoline_jones

jet 2 rejected my claim for a 12 hour delay ,they say its not valid as it was 2011.help !

richardw

Hi and welcome to MSE. Have a bit of a browse of the FAQs thread and the more than 2 years old bit. Also a good read of the Jet2 thread and perhaps post there.

Amarilla

I have appealed to Jet2 on three occasions for compensation (same trip) but without success. The last time I was informed that the delay was due to a "Total Air Temperature Probe fault during 'pushback', immediately prior to departure and a replacement aircraft had to be sourced. I was delayed for 4.1/2 hours. I have no means of confirming if this is, in fact, true. Therefore they have declined my claim stating that this is an extraordinary circumstance. Has anyone else had this excuse.

NoviceAngel

Amarilla wrote: »

Therefore they have declined my claim stating that this is an extraordinary circumstance. Has anyone else had this excuse.

Extraordinary Circumstance - Narr never heard of that one before lol xx

Just a quick word of advice, best read the FAQ or start to read from page 1 and all your questions, that you haven't asked yet will be answered.

Cheers

NoviceAngel

PS going to like your post - your question made me lol

Vauban

Amarilla wrote: »

Therefore they have declined my claim stating that this is an extraordinary circumstance. Has anyone else had this excuse.

One or two, yes.

NoviceAngel

Vauban wrote: »

One or two, yes.

You had that too Vauban, that's three now - Amarilla, me and you! It's a good job JP has gone to bed

111KAB

Amarilla wrote: »

...... the delay was due to a "Total Air Temperature Probe fault during 'pushback',...... I have no means of confirming if this is, in fact, true.

If you Google and find the ambient air temperature on the day you departed you could do your own calculations as to whether the probe was even required. In order to do your own calculations I post the easy Wikipedia formula

http://en.wikipedia.org/wiki/Total_air_temperature

However you may think it easier to quote Huzar ..... many do

I hope your probe problem was not over 2 years ago as Jet2 are now jumping on the Thomson/Dawson rubbish ....

http://www.dailymail.co.uk/money/holidays/article-2489983/Jet2-accused-misleading-customers-flight-delay.html

JPears

NoviceAngel wrote: »

You had that too Vauban, that's three now - Amarilla, me and you! It's a good job JP has gone to bed

Ah yes tucked up under the duvet by then
Yes we've heard that one before. Alas for Jet2, HHJ Platts doesn't agree

Jet2fan

Point 2.

Why cannot this happen.

If a claim goes to court and it is determined that the fault of the delay was not extraordinary circumstance, why is a Judge now not able to say "that flight LS666 (whatever), is now determined to be a flight that delayed it's passengers and it is not a" extraordinary circumstances flight, compensation is now due"....

"and, I command you, Jet 2, to seek and contact ALL passengers on that flight and pay them compensation accordingly !"

Why Not ?

David_e

Jet2fan wrote: »

"and, I command you, Jet 2, to seek and contact ALL passengers on that flight and pay them compensation accordingly !"

Why Not ?

The direct answer is because that isn't what the law requires them to do - although it does seem daft.

The real question is why the CAA don't impose that condition, as that probably is within their powers.