Flight delay and cancellation compensation, Jet2.com ONLY

JPears

Great news and well done. As usual perseverance pays.

JoeBloggs19

Jet2 flight delay LS1260 16 June 2018

This flight from Las Palmas (Gran Canaria) to Birmingham was delayed for 18 hours 42 minutes - Jet2 have confirmed this in a letter to me.
The delay arose because Birmingham Airport was closed for 2.25 hours on 16 June 2018, which resulted in the plane that we were due to fly on later in the day being diverted to Manchester.
Jet2 have explained that the plane had to be re-positioned from Manchester to Birmingham, so that it could make the (now much delayed) outbound flight to Gran Canaria. Due to the fact that the cabin crew had to be rested, there was a further delay. The plane eventually took off the next day, 19 hours after the scheduled departure time.
Jet2 rejected my claim for compensation on the grounds that it arose from an extraordinary circumstance.
I appealed stating that a 2.25 hour extraordinary circumstance should not result in an 18.42 hour delay, i.e. there was a further 16 hour delay on top of the duration of the extraordinary circumstance, but they have still rejected the claim.
Can anyone advise if it is worth pursuing further and if so what would be the next step?

JPears

You are probably correct. Download Vauban's superb guide for information on proceeding.
You have a number of arguments should it go to court. Jet2 should have known at the point Birmingham was closed (was time was this in relation to the flight incoming that had to divert to Manchester?) that their crew would run out of hours. Manchester is a significant hub for Jet2, its their choice they didn't make acrew change in one form or another.
An EC affecting the previous flight isn't necessarily and EC on your flight.

The other hurdle is that they don't appear to have made any effort to mitigate the delay.

As Jet2 refuse to sign up to an ADR you will probably have to consider court action.
What do Botts and EUClaim say on their website?

jasper1984

First post on this form - just a little advice sought please.


20/08/2018 flight LS272 (ALC - LBA)
Delayed approx. 5 hours.

Passengers = 4.

Jet2 ground staff advised this delay was due to a technical fault with the inbound aircraft.



21/08/2018: Claim raised via resolver.
26/08/2018: Jet 2 reply to ask for correspondence to be sent via post.
27/08/2018: Letter posted.
30/08/2018: Letter signed for.
13/09/2018: Standard 'acknowledgement / we deal with claims in date order' letter received.


What do you think would be a reasonable amount of time to allow for any further correspondence before escalating to a letter before action, based on the above?

JPears

2 weeks. Jet2 have known since 20/8 of potential claims. It's their choice to not put enough staff in the department to deal with clams. Those that are appear to be focused on discouraging the majority of valid claims.
And 2 weeks for NBA period. That will still be 8 weeks from your delay. Unacceptable in my opinion.

brains

JPears wrote: »

2 weeks. Jet2 have known since 20/8 of potential claims. It's their choice to not put enough staff in the department to deal with clams. Those that are appear to be focused on discouraging the majority of valid claims.
And 2 weeks for NBA period. That will still be 8 weeks from your delay. Unacceptable in my opinion.

I have the same issue as Jasper above. We received the standard initial reply from Jet 2 around a month ago. I thought they would reply within standard times but this doesn't seem the case.

Can anyone advise what they would put in the follow up letter to Jet 2? thanks.

EDIT: Ignore my post above. I contacted the lead group member to get some details from him and they have sent him the cheques in the post for our flight. So another positive result. Thanks to the people who compile the guides and templates and also contributors to this thread. Our total compensation was around £2500 for our group of 8.

I have ran our details through the EU Claims website, and it says "Good News, you could be entitled to compensation" but I want to avoid using a claims firm if possible.

Tyzap

brains wrote: »

I have the same issue as Jasper above. We received the standard initial reply from Jet 2 around a month ago. I thought they would reply within standard times but this doesn't seem the case.

Can anyone advise what they would put in the follow up letter to Jet 2? thanks.

EDIT: Ignore my post above. I contacted the lead group member to get some details from him and they have sent him the cheques in the post for our flight. So another positive result. Thanks to the people who compile the guides and templates and also contributors to this thread. Our total compensation was around £2500 for our group of 8.

I have ran our details through the EU Claims website, and it says "Good News, you could be entitled to compensation" but I want to avoid using a claims firm if possible.

Hi brains,

Sounds like a good result:T

For other J2 claimants, could you please post your flights details so we know that flight is claimable.

JoeBloggs19

Thank you J Pears
I have read the guide and it is very helpful.
Jet2 have confirmed that Birmingham Airport was closed between 13.44 and 16.00. They state the diverted plane was repositioned at Birmingham at 19.28. The flight from Birmingham then departed at 21.54 (arriving at 01.52 the following day), after having to wait over 2 hours for a fueller to arrive. Due to legal operating hour issues, they decided to night stop the flight at Las Palmas. My flight eventually departed Las Palmas at 16.02 and arrived at 20.38 (the scheduled arrival time was 01.55 that day, hence 18 hours 43 minutes late). Their defence is that the delay was caused by an EC and that they took all reasonable measures.
Having input the data into the online forms, Botts and EUclaims both state that compensation of Euro400 is due for each passenger and both are asking for further information to proceed with the claim. Good point you make re EC affecting earlier flight not necessarily being an EC for my flight. The EC at Birmingham ended at 16.00, some 5.5 hours before my scheduled departure time 21.35.
Wondering whether to send an LBA and then, as is likely, follow up through the courts, or whether to use Botts.
Any further thoughts/advice?

brains

Tyzap wrote: »

Hi brains,

Sounds like a good result:T

For other J2 claimants, could you please post your flights details so we know that flight is claimable.

LS432 Budapest to Leeds Bradford 9th July 2018 was my flight.

kneehigh85

Hey all

I’ve put a claim in on Jet2 online form approx 30 days ago for delayed flight LS961 Manchester to Dubrovnik on 27.06.15. I haven’t had a reply as yet and wondering if anyone else has had success on this flight? I’ve tried searching but can’t find anything. My photos and messages suggest our delay was well over 3 hours but is there anywhere I can check this online free of charge?

Thanks in advance.