Flight delay and cancellation compensation, Jet2.com ONLY

Tyzap

Hi Ojilli,

I agree with your reasoning, even if you deduct 50 minutes for an EC, you are still due compensation. As JP says, they are just trying to muddy the water to put you off.

Good luck.

Edit.

Inform J2 that you accept what they claim, but that you are still due compensation as the other issues are not EC's. Then inform them you will send an LBA if they do not agree pay up. Download and read Vaubans guide, details just below here, for details how to do it.

Simplythebeast

Hi, my Jet2 flight to Berlin from LBA was cancelled on 20/08/18.
As a result my short holiday was cancelled and I lost my Hotel costs, car hire costs etc.
I have written to Jet2 re cancelled flight compensation and also to my holiday insurance company re associated losses.
Jet2 have stated the flight was cancelled due to ‘operational reasons’. They have put my compensation letter in a queue so I await their response.
In the meantime my holiday insurer refuses to pay out as they say ‘operational reasons’ isnt a valid reason for a flight cancellation. How can I find out the actual reason for this flight cancellation?

PomBear

Simplythebeast wrote: »

Hi, my Jet2 flight to Berlin from LBA was cancelled on 20/08/18.
In the meantime my holiday insurer refuses to pay out as they say ‘operational reasons’ isnt a valid reason for a flight cancellation. How can I find out the actual reason for this flight cancellation?

It doesn’t appear that Jet2 had a plane available to operate your flight. Aircraft G-CELE was scheduled to operate your flight at 17.35. It did take off from LBA at 18.10, but to operate a flight to Faro. It hadn’t suffered any considerable delays at all on 20 August. So it looks like Jet2 simply didn’t have capacity.

Tyzap

Simplythebeast wrote: »

Hi, my Jet2 flight to Berlin from LBA was cancelled on 20/08/18.
As a result my short holiday was cancelled and I lost my Hotel costs, car hire costs etc.
I have written to Jet2 re cancelled flight compensation and also to my holiday insurance company re associated losses.
Jet2 have stated the flight was cancelled due to ‘operational reasons’. They have put my compensation letter in a queue so I await their response.
In the meantime my holiday insurer refuses to pay out as they say ‘operational reasons’ isnt a valid reason for a flight cancellation. How can I find out the actual reason for this flight cancellation?

Hi Simplythebeast,

"operational reasons" generally means the cause is not an EC and the airline should pay compensation.

They could cite this reason because there were no crew available to operate the flight or there was no aircraft available etc etc. In other words, it was their decision, whatever the reason was.

You can ask them to supply you with a letter for insurance claim purposes and they are usually happy to do this. Whether it contains any further detail is anyones guess.

If you cannot get your costs back via your insurance policy I would ask J2 to pay them, tho that is not covered under EU261 regulations. It would be two separate claims.

Good luck.

mabenson

Hi Sam

I was on this flight too and just received my refusal due to exceptional circumstances letter from them. I have signed up to bott + co to take this further. I'll let you know how it goes.

Cheers

Matt

Slh04 wrote: »

Hi All,

I am new to the thread and would greatly appreciate your feedback on my travel chaos I endured when flying back from Kos airport via Jet2.

On Sunday 27 May 2018 my flight from Kos Airport to London Stansted was delayed by over 12 hours. During the flight back, we had to make an emergency detour in Cologne airport due to the pilot reaching his maximum flying hours mid-flight. On this particular day there was a lightning strike that hit the refuelling system at London Stansted which delayed the outbound flight we were due to board later that day.

After a few letters with Jet2 seeking compensation they have rejected my claim due to unforeseen severe weather conditions. Although I have previously heard this get out clause mentioned before, I feel their other circumstances that make my claim valid.

After boarding the plane three hours late, the pilot announced that the plane needed to take off urgently due to the imminent maximum flying time being reached. At this stage we knew the most likely scenario was for the plane to be diverted rather than Jet2 funding overnight accommodation in Kos. Instead they decided to take the risk and leave us stranded on the tarmac at Cologne Airport for three and half hours followed by three and half hours within the airport departure gate.

Throughout the experience Jet2's organisational and communication skills were abysmal. I would greatly appreciate anyone's advice on this matter and whether I have a right to compensation.

Many thanks for your help in advance.

Sam

Breezy87

#####sorry i have just posted this then read the above and it appears im not the only one####
Afternoon all, I am hoping someone can offer advice I am really miffed with jet 2. We were due to go on a short break to Berlin on 20th August. The night before the flight we got a message saying the flight was cancelled and not to go to the airport. When we spoke to the customer care team in the morning they didn't know anything about it and had to call us back. Anyway .. as we booked our hotel separately we tried to claim through our insurance who told us the flight was cancelled due to "operational reasons" and that isn't covered. We called jet 2 to confirm what operational reasons meant more specifically. They said that is all they can tell us. I later discovered through some investigation that that aircraft meant to take us set off half an hour later to go to faro. I am not sure why but I get to hear impression through twitter due to a mechanical issue some people were left stranded there. Whilst i accept their need to get home safe is greater then ours to go away jet2 made a business decision I'm asumming to reduce compensation costs and as a result we are out of pocket by £500 which I can't get back through my insurance : ( surely this isn't right. Is there anything i can do about it?

legal_magpie

Breezy. Did Jet2 offer to reroute you (as they are supposed to do)? If not, did you make any attempt to reroute yourself, either by another airline or rail, or did you just give up? If Jet2 made no such suggestion or if you tried @nd failed, then I would sue Jet2 for all your losses, including wasted hotel charges on the basis that the loss flowed from the breach and it was foreseeable.

JPears

like magpie said. (and the answer is more than likely no)
The regulation clearly states the airline must make you aware of all your options, including re-routing, by other airlines if necessary. Budget airlines like Jet2, easyJet Ryanair et al usually won't tell you this and certainly won't book an alternative airline for you.
Thereby breaking the law.
Sue the butts of of the deceiving g**s for all your expenses.

Angel_Advisor

Angel_Advisor wrote: »

I too was on this flight. On leaving the flight the captain was by the door & I asked him about the text we had received. His reply was that it only applied to that particular flight and not the earlier flight. He said the French air traffic control was what caused us to sit on the flight for 1 hour 20 minutes before we took off.

I too am about to log a claim. Have you done yours directly with Jet2?

Tyzap wrote: »

Hi Angel Advisor and ManchesterFlyer,

If the initial problem of damage to the aircraft caused a delayed arrival of 3 hours or more you are due compensation. Any additional time on top of that, caused by the strike etc etc, will not affect your right to compensation.

Good luck and please keep us up to date on proceedings.

:hello: Hello :A, I just wished to give you all an update. I was on a Manchester to Rome flight on 22 May 2018 & was delayed by nearly 7 hours. I wrote to Jet2 on 26 July 2018 to make a claim for our delay. They sent a holding response on 8 August saying it will take some time to process and investigate my claim fully. Today, I received a response..... I opened the envelope & a lovely little cheque for 400 euro per passenger fluttered out :T Beyond delighted. Thank you for all help and advice. It has been invaluable & greatly appreciated xx:smileyhea

Tyzap

Thats brilliant news Angel Advisor, well done:beer:

I hope Manchesterflyer reads your post.

Thanks for updating the forum:T