Flight delay and cancellation compensation, Jet2.com ONLY

JPears

Hi Tyzap. Thanks I worked out you have to press the pause button to allow access to the date and time bar on the map.

Dave45040

Have received an e-mail this morning from Bott & Co which, amongst other things, states 'We have an important update regarding your claim for LS904 from Makedonia Airport to Manchester International Airport on 17th June 2017. We're delighted to tell you that the airline has agreed to settle your claim! '

Whilst this is excellent news for the 6 of us who were travelling, it was no real surprise - and fully expected at some stage - due to Jet2 having previously agreed to settle with other passengers on the flight.

Apparently it could take up to 6 weeks for the monies to come through by, seeing as the flight concerned was over 14 months ago, another 6 weeks will probably fly by!

JPears

It wont fly by if jet2 are involved....
It is such a shame that you had to resort to a legal firm for recovery of monies due to you. In a group of 6 thats a considerable loss of money.
I think you should make a letter of complaint to CAA asking why you had to resort to this lengthy and costly legal route to recover monies due to you due to Jet2's totally disagreeable and disingenuous behaviour and abuse of the law.

PomBear

Dave45045’s flight was the one I was on...

So it appears that Jet2, even though having previously settled, are still making passengers start legal proceedings, either directly or indirectly. I think that’s pretty despicable behaviour of the airline. Not that the CAA will do anything about it...

Slh04

Hi All,

I am new to the thread and would greatly appreciate your feedback on my travel chaos I endured when flying back from Kos airport via Jet2.

On Sunday 27 May 2018 my flight from Kos Airport to London Stansted was delayed by over 12 hours. During the flight back, we had to make an emergency detour in Cologne airport due to the pilot reaching his maximum flying hours mid-flight. On this particular day there was a lightning strike that hit the refuelling system at London Stansted which delayed the outbound flight we were due to board later that day.

After a few letters with Jet2 seeking compensation they have rejected my claim due to unforeseen severe weather conditions. Although I have previously heard this get out clause mentioned before, I feel their other circumstances that make my claim valid.

After boarding the plane three hours late, the pilot announced that the plane needed to take off urgently due to the imminent maximum flying time being reached. At this stage we knew the most likely scenario was for the plane to be diverted rather than Jet2 funding overnight accommodation in Kos. Instead they decided to take the risk and leave us stranded on the tarmac at Cologne Airport for three and half hours followed by three and half hours within the airport departure gate.

Throughout the experience Jet2's organisational and communication skills were abysmal. I would greatly appreciate anyone's advice on this matter and whether I have a right to compensation.

Many thanks for your help in advance.

Sam

jpsartre

I don't see how you have a claim. Sounds like the delay was caused by extraordinary circumstances (i.e. lightning strikes at STN). What reasonable steps could Jet2 have taken to prevent it?

Debz81

Hello
We recently had a delay on our return flight to the Uk from Majorca. We set off 2 hrs 45 mins late. This was due to a technical problem with tbe hydrolics of the plane.
I have sent in a complaint to the airline (Jet2). This was because my son and my husband are extremely nervous flyers. We had to sit on a boiling hot plane for nearly 3 hours, all the while my families nerves increasing. My son was extremely upset, he was convinced the plane was going to fail when in the air and this only exasperated his fears. In my view the plane should have carried out its maintenance before we boarded the plane. If this had happened my son snd husband would not have had to experience the fear and upset they did.
As mentioned ive complained, to which Jet2 basically just said sorry.
Can i take this further? If so how?
Any advice would be great.
Thank you
Deb.

Caz3121

link to Jet 2 thread https://forums.moneysavingexpert.com/discussion/4384707/flight-delay-and-cancellation-compensation-jet2-com-only
how late did the flight arrive....if less than 3 hours then no compensation due

Ojilli

Hi
I am in communication with jet2 over a 4 hour flight delay from Malta to Manchester in May.
On boarding at Malta we were told the flight had taken off 50 minutes late due to air traffic control issues over France.
We eventually boarded the plane and the pilot announced that the plane had been loaded with some bags for a flight to Birmingham so these would have to be found, removed and everything rescanned before we took off.
On landing at Manchester we then had to sit on the tarmac as Jet2 had failed to make provisions for ground staffing.
A total delay of 4 hours.

Jet2 are refusing compensation because they say the root cause of the delay was due to industrial action undertaken on the flight date resulting in Air Traffic Management restrictions. They have also thrown into the mix an 'disruptive' passenger being refused boarding at the departure gate on the preceding flight. (Our pilot kept us up to speed with all delays and reasons and this disruptive passenger was never mentioned).

Jet2 acknowledge that there was a further delay to our flight due to a baggage discrepancy and that this accounted for a small par of the delay. (They have not acknowledged the ground staffing issues).

In my eyes the delay they can attribute to 'extraordinary circumstances' would be 50 minutes (the delay in take off) and not the 4 hours we were delayed in total.

Can anyone advise how to proceed?

I am currently corresponding with Russell Nimmins 'Legal Services Executive'.

Many thanks in advance

JPears

I don't thin that.s a valid excuse/EC.
Jet2's default response, along with most other airlines, is that they have no liability.
Its an attempt to put you off. Persistence pays.

Have you put your flight details into several online checkers such as EUClaim or Botts online? They will give you an idea if you have a valid claim.