Flight delay and cancellation compensation, Jet2.com ONLY

JPears

Yeah congrats anyway. Just having a bad afternoon

howticklediam

Thanks Tyzap. And thanks to all who have helped me, I won't mention everyone by name, you know who are, and it would sound like an Oscar acceptance speech. But I need to mention Vauban who dragged me over from the CAG board and gave some good early advice.

Was it worth it? Yes because I won. But it took a lot more effort than I expected. Hopefully it won't be as difficult for others now that the main obstacles have been removed thanks in no little part to the effort of the good people on this forum.

howticklediam

JPears wrote: »

Yeah congrats anyway. Just having a bad afternoon

It's OK, I need to keep my feet on the ground, I haven't been paid yet.

paulsyorks

Juest received compensation for flight LS251 20/08/2010

JPears

But issuing an NBA then submitting an N1 14 days later, to your local court will move you to the top of the pile. And cost them more.
If Jet2 hadn't been such a horse's a*!e of a company over the past 10 years they wouldn't be in this mess.

Caz3121

martindall wrote: »

Why not just send in the damn booking documents and get a fat cheque in return, 100% of the money you are entitled to? OK, you MAY have had a bit of a wait but there has been THOUSANDS of claims that our small team have had to process over the last few months but we ARE getting round to them all, unfortunately bureacracy dictates that you will be rejected until you send in proof of booking... Stop being a stubborn git and SEND THEM IN!!

Many people have been fighting with your employer for many years (my delay was 2010 - left sat on a plane for 4 hours whilst they tried to fix technical problems after aborted takeoff) and were getting sick of rejections, appeals, anything they could think of to wiggle out of paying what is entitled. I sent in boarding passes and got fobbed off for so long it was passed to Bott as an alternative to just giving up
Since the first rejection I have vowed never to fly with Jet2 again opting to take connecting flights over direct more convenient flights as I object to the way that Jet2 have treated their past customers
If Bott had not fought Jet2 in court I guess you would still not be processing many claims at all

111KAB

MSE FORUM TEAM HAVE REMOVED THIS QUOTE FROM THIS POST - IT CONCERNED A JET2 EMPLOYEE WHO ADMITTED THEY WERE DELAYING CLAIMS.

My belief is that staff members would do well to keep quiet regarding the firm (in this case Jet2) who they work for particularly if that firm, and/or their representatives, have shown a total reluctance to both recognise the law (261/2004) and show respect for their customers both during and post delay.


Early posters may recall similar posts from a Monarch employee who tried to defend his/their action ..... suffice to say his employment was terminated.


Martindall my suggestion would be that you do not mention that 'unsupported' claims are placed at the bottom of the pile as firstly the total reluctance your organisation has shown with regard to paying out legitimate claimants and secondly their arrogant attitude to claims has secured for your employers an anti-Jet2 feeling throughout this thread which will only be exacerbated by your ill thought-out posts.

NoviceAngel

martindall wrote: »

That is ridiculous and it is a waste of everyone's time and eventually your money paying a solicitor who will take up to 60% of YOUR payout. Why not just send in the damn booking documents and get a fat cheque in return, 100% of the money you are entitled to? OK, you MAY have had a bit of a wait but there has been THOUSANDS of claims that our small team have had to process over the last few months but we ARE getting round to them all, unfortunately bureacracy dictates that you will be rejected until you send in proof of booking... Stop being a stubborn git and SEND THEM IN!!

Oh yes, and as for horses a-holes of airline companies, at least it isnt Ryanair!

As a new forum member, it's obvious that your not aware of my story or even JP's.....

It's odd that you say a solicitor will take up to 60% of a payout, I don't know ANY NWNF solicitor that takes such a chunk, the norm is 27%, besides which the whole ethos of this forum and the information contained within Vaubans guide, is aimed at taking the airlines to court yourself without the aid of a Solicitor.

The disgraceful behaviour by your 'small team' lead myself and many others to take Jet2 to court, the fact is that it's Jet2s deplorable behaviour that has cost themselves hundreds of thousands in legal bills fighting myself as a LIP and many, many more of us in here including JP.

They have feathered the nest of 2birds, while telling untruths to passengers and deliberately delaying compensation due under EC261/2004 for years!

Need I mention Mr Huzar and the deplorable way Jet2 have treated his family and with the aid of Bott & Co have just in the past few weeks received payment for a delay years ago and making Mr Huzar, go to the CoA to get justice.

I know you say you are part of the small team martindall that are employed by Jet2 so none of this is aimed personally at you, but trying to tell forum members not to take legal action and just supply a boarding pass, shows precisely why Jet2 are in the mess that they are with not only passengers but also the Courts of this Country and our very own CAA.

Cheers,

NoviceAngel

howticklediam

[Text removed by Forum Team]

Nobody suggested using a NWNF, once the claim is in the court process you have to listen, and your fob-offs are not working any more.

And why would anyone trust you after the way you have treated most claimants over the last few years. You just don't want people going to NWNF because you know they will get the money, whereas a private individual is easier to scare off.

Are you real? Have Jet2 really authorised a customer services rep to go on a public forum and call a customer a stubborn git?

And for the record, you don't need boarding passes, that defence has been thrown out many times, it's hogwash.

howticklediam

NoviceAngel wrote: »

Need I mention Mr Huzar and the deplorable way Jet2 have treated his family and with the aid of Bott & Co have just in the past few weeks received payment for a delay years ago and making Mr Huzar, go to the CoA to get justice.

Does that mean you've been paid out finally Ron? Fantastic news.