Flight delay and cancellation compensation, Jet2.com ONLY

JPears

DrA_Harrogate wrote: »

Just read my Inbox and gosh a nice surprise. I shall be contacting the Court eftsoons.


So.... Jet2 et al are a fine idea and have taken my family to places we would not otherwise have been able to afford over the years. They also employ people round here.


They now need to get their act together re replacement aircraft etc. If they offer flights instead of cash I'm inclined to accept.


DrA_Harrogate

But no more. I have compared the recent flights I purchased for ski holiday next Feb half term, similar flights from LBA. Options were BA, KLM, Jet2 and Monarch. Guess who came out the cheapest, by a considerable margin and most expensive, even before baggage charges? (none on KLM) Let me put it this way Jet2 and Monarch, 2 airlines with some dire punctuality figures, won't be getting any of my money.

Caz3121

bumping above the incorrectly opened new threads

JPears

Daughter completing claim letter as I type....:)
As we submitted several 3 years ago, should she just send an NBA?

sapper440

tpdo wrote: »

I started this post sat in Paphos airport entertaining myself with filling in the MSE claim template after my Jet2 flight LS406 PFO – LBA 06/07/14 has been substantially delayed. The departure time was supposed to be 09:55 and we were called to gate just after 21:00 only to be told half an hour later that our flight was delayed by 40 minutes and we should sit down. I then made my own enquiries and found that the inbound leg (LS405) had been about an hour late at take off. The boarding queue began to form again and we were told at about 10:30 that there were further delays and we would be updated at 23:00. Rumour had it that there had been difficulties refuelling the aircraft. At 23:05 we were promised an update at 23:30, at 23:50 we were told that a replacement aircraft had been despatched and the flight had been delayed to 06:00 the following day. We were issued with €13.50 each in vouchers and settled in for the night.

At 02:30 we were told that a replacement aircraft would not arrive until the afternoon and that our departure time had been further postponed to 16:30. It was announced that coaches had been arranged to take us to hotels, we were tucked up in bed by 03:30 and told that our included breakfast service ceased at 10:00 and lunch would not be provided. Coaches would come at 13:30 to take us to the airport for the 16:30 departure.

Understandably we chose to skip breakfast and sleep in and in the morning, went out to find our own “brunch”. On returning to the hotel we found that Jet 2 had authorised free lunch!

We were duly bussed back to the airport to find that our 16:30 departure had been delayed and that our boarding passes were not valid and that we had to check in again even though we were travelling hand baggage only. As the coaches arrived the whole flight queued in front of the empty check in desks for the best part of an hour until 3 check in operators arrived. We were handed a letter explaining that a replacement flight was en route from Manchester and our new departure time was given as 15:30, we were issued with further vouchers worth €10 each.

Before boarding it was announced that the plane was carrying no food or drink other than tea and coffee so we would be allowed to take on board food and drink purchased in the airport.

The remainder of the flight was incident free and we arrived at LBA at about 20:00 some 19 hours late! We were told by the flight crew that the rescue flight was carrying the spares required to fix the original aircraft and it is easy to draw the conclusion that the rescue flight had been postponed until the parts could be marshalled.

The MSE claim template is great and I have just worked my way through it, all being well my claim will be in the post soon.

Just 1 thing confuses me. The table quotes a 1500km+ limit of €400 for intra EU flights and €600 for flight into or out of the EU of more than 3500km. However some of the “key in your details to see what you can claim” websites are telling me €600. LBA - PFO is a bit borderline, the point to point websites are telling me that it is 3400km but they calculate on a great circle (shortest distance basis). I think it highly likely that on a "km covered on actual flight path" basis that the distance travelled could actually be greater than 3500km!

I am trying to decide, should I be claiming €600 or only €400. Can anyone advise please?


Thanks


Mike

Mike did you get anywhere with this complaint? My kids were on this flight and after submitting my claim, they are now telling me its because of extraordinary circumstances!!


Graeme

111KAB

http://www.travelmole.com/news_feature.php?news_id=2013960&c=setreg&region=2

Tyzap

http://www.dailymail.co.uk/money/markets/article-2819483/MARKET-REPORT-Jet2-com-shares-dive-owners-set-aside-17m-cover-flight-delay-claims-Supreme-Court-ruling.html

It looks like Jet2 may be preparing to settle outstanding claims.

111KAB

Tyzap wrote: »

http://www.dailymail.co.uk/money/markets/article-2819483/MARKET-REPORT-Jet2-com-shares-dive-owners-set-aside-17m-cover-flight-delay-claims-Supreme-Court-ruling.html

It looks like Jet2 may be preparing to settle outstanding claims.

Thanks for the link Tyzap - I post another link which seems to suggest that if everybody claimed it MAY add 50p per passenger per flight....


https://www.facebook.com/MonarchComplaints/posts/334365813391475

glentoran99

Cant help feeling the airlines will profit out of this in the end, Will put prices up disproportionately and make money on it, like ryanair with there 261 - levy

NoviceAngel

I might be a lone voice here, but I don't mind if prices increase slightly. The long term benefit will I'm sure be to passengers as the airlines start to introduce contingency plans in case of technical problems with the aircraft. Hopefully this means delays to passengers will be the exception rather than the norm.

NoviceAngel

eversleigh

Hi lost my booking reference and have emailed jet2 to provide it again. anyone been in same situation and claimed?