Flight delay and cancellation compensation, Jet2.com ONLY

NoviceAngel

CobyBenson wrote: »

That makes a bit more sense (believe it or not!)

.

Can you expand on that Coby?

Yes, the Claimant has been told that they can apply to have the case re-instated, but now feel obviously a little peeved at their experience. (another fee would apply?)

The order/strike out was read out over the phone, the MCOL service cannot be used for claims of compensation in line with CPR7e. Obviously can't provide an exact text until it's received.

I was under the impression that cases were automatically transferred out from MCOL to a local court. This obviously is not the case.

DrA_Harrogate

DrA_Harrogate wrote: »

<snip> My guess (and if you have another feel free to mention it) is that they have decided to await a Huzar Appeal.<snip>

Update. The Court have written both to 2Birds and me, saying that the Judge is aware that Jet2 are to seek leave to appeal Huzar, and would we both be okay to wait? 2Birds e-mailed me asking if we could reply jointly saying Okay.


I said I would be happy to await the outcome of the application but wanted to see what was what after that. I also said that a successful appeal would just, imho, re-establish the status quo ante i.e. back to Sturgeon, Wallentin and the rest.


I'm guessing that, if the appeal is denied or fails, I win, and if it succeeds the Judge will be very tempted to follow the lead.


We shall see!

CobyBenson

NoviceAngel wrote: »

Can you expand on that Coby?

Yes, the Claimant has been told that they can apply to have the case re-instated, but now feel obviously a little peeved at their experience. (another fee would apply?)

The order/strike out was read out over the phone, the MCOL service cannot be used for claims of compensation in line with CPR7e. Obviously can't provide an exact text until it's received.

I was under the impression that cases were automatically transferred out from MCOL to a local court. This obviously is not the case.

It makes more sense because a) The Court must have received a Defence if DQs have been issued and b) the Court are right to keep the court fee if the claim has been issued and served.

I'd still be curious to know what the Court Order says.

Unfortunately yes, he'll need to pay a fee and make an application.

NoviceAngel

CobyBenson wrote: »

I'd still be curious to know what the Court Order says.

Thanks for that Coby, I now have a copy of the order and it states

Before Deputy Judge xxxxxx sitting at Northampton (CCBC) County Court, 4th Floor St Katharines's House, 21-27 St Katharines's street, Northampton NN1 2LH on the 3rd December 2013

I am writing with regard to the above claim.

Please note that Deputy District Judge xxxxxx has considered the claim, and has commented as follows:-

Claim does not comply with Money Claim on Line claim - struck out

it's as ambiguous as that!

ASR

I was on Jet2 flight LS792 on 6th May 2011 from Rome (Fiumicino) to Manchester which was delayed in landing by six hours and 20 minutes. There was an initial delay due to the plane arriving late then a smell of fuel preventing take off, followed by inspection/paperwork requirements, one or two times.

I've written to Jet2 but I did not retain my booking confirmation, boarding pass so I don't have a booking reference number. I explained this to them and sent a copy of my bank statement showing payment to them and a copy of my passport in order they can identity me. However they've replied rather bureaucratically that they are "unable to progress your correspondence" without a booking reference and confirmation/boarding pass.

I get the impression this is just avoidance tactics to get you to drop it, however I believe they are, regardless, obligated to proceed with my claim ?
As they will have knowledge of this information within their records, and I will appear on their manifests. I would expect that unless they can prove I was not on board their flight then I'm entitled compensation.

I wondering whether to reply to them and persist or take it a step further but thought I'd get further opinion first or see if anyone else was on that flight too.... ?

JPears

ASR wrote: »

I was on Jet2 flight LS792 on 6th May 2011 from Rome (Fiumicino) to Manchester which was delayed in landing by six hours and 20 minutes. There was an initial delay due to the plane arriving late then a smell of fuel preventing take off, followed by inspection/paperwork requirements, one or two times.

I've written to Jet2 but I did not retain my booking confirmation, boarding pass so I don't have a booking reference number. I explained this to them and sent a copy of my bank statement showing payment to them and a copy of my passport in order they can identity me. However they've replied rather bureaucratically that they are "unable to progress your correspondence" without a booking reference and confirmation/boarding pass.

I get the impression this is just avoidance tactics to get you to drop it, however I believe they are, regardless, obligated to proceed with my claim ?
As they will have knowledge of this information within their records, and I will appear on their manifests. I would expect that unless they can prove I was not on board their flight then I'm entitled compensation.

I wondering whether to reply to them and persist or take it a step further but thought I'd get further opinion first or see if anyone else was on that flight too.... ?

Yes it is likely avoidance/discouraging tactics. Do you not have any email confirmation of bookings etc? If you have any receipts whilst in Rome etc these will back up your case. If all else fails you can do a SAR (Subject Access Request) under the Data Protection Act. It will cost you £10 which you can claim back in any court action. SAR takes some effort on companies part so let them know in advance that you intend to issue one unless they cooperate, it may "encourage" them to proceed.

artypoet1

Could anyone that travelled on Jet2 flight LS516 Paphos to Newcastle (was supposed to fly 6th Oct but rescheduled to 7th Oct), please contact me. I have written to Jet2 several times for compensation and have received a response from jet2 stating due to the reasons being 'extraordinary circumstances' that we are not eligible for compensation......please contact me especially if it resulted in a successful outcome. This flight was delayed more than 3 hours (19 hours!!) and the flight was rescheduled to next day......with no food or beverages on-board rescheduled flight!!!

ASR

JPears wrote: »

Yes it is likely avoidance/discouraging tactics. Do you not have any email confirmation of bookings etc? If you have any receipts whilst in Rome etc these will back up your case. If all else fails you can do a SAR (Subject Access Request) under the Data Protection Act. It will cost you £10 which you can claim back in any court action. SAR takes some effort on companies part so let them know in advance that you intend to issue one unless they cooperate, it may "encourage" them to proceed.

Thanks very much for the quick response.
Whilst at the time I kept all relevant paperwork together in my rather compulsive way it didn't survive a subsequent admin cull, later when I had no way to know I'd ever need it again (I even systematically clear out old emails too so no joy there).

I've replied to them giving them the choice - either they proceed without the booking reference, they provide me with it, or to action a SAR.

stuco

proceed without the booking reference

Can you not log in to Jet2 and retrieve details that way? Thats what I did. Had to go in to the 'older bookings' section but details were still there.

ASR

stuco wrote: »

Can you not log in to Jet2 and retrieve details that way? Thats what I did. Had to go in to the 'older bookings' section but details were still there.

I tried that - my email addresses aren't registered. I believe I made the bookings without registering/saving details.