Flight delay and cancellation compensation, Ryanair ONLY

JPears

Take your case to the ADR and submit the AESA report as part of your evidence. It carries little weight in a UK court but possible is helpful withthe ADR system.

Justice13075

What's a matter with Botts are they not taking on any Ryanair cases and if not why not?

boatman

Oasis1 wrote: »

I got a (first and 'final'!) response to my claim... no surprises:

Can I contest this? I believe other flights went ahead, and we also boarded the plane before being taken off.

In my case, Ryanair's only defence was a link to a weather report, absolutely nothing else. On that basis alone I would feel that it would be impossible for the adjudicator to find in favour of Ryan air. They have provided no evidence of their efforts to keep the flight on time, they cannot claim exceptional circumstance, they have provided no evidence that other flights were also delayed by over 3 hours because of the weather(they weren't). Still waiting for an adjudication, its been 6 months with Aviation ADR...

JPears

6 months!
I think it's time you started hassling and harassing the ADR for progress on a weekly if not daily basis. Make a complaint to the CAA about both Ryanair and the ADR.

Tyzap

Justice13075 wrote: »

What's a matter with Botts are they not taking on any Ryanair cases and if not why not?

They explain it here...

https://forums.moneysavingexpert.com/showpost.php?p=74595512&postcount=2978

I'm sure its not by choice, Botts are registered in the UK but Ryanair is an Irish company, hence no jurisdiction in the Irish judicial system.

From Botts statement it sounds like they are trying to appeal the court decision that brought this ridiculous situation about, but at the moment their hands are tied.

dean8006

I was on a delayed flight in june from faro to bhx, Ryanair have refused me compensation under eu261/2004 saying my flight was 169 minutes late, yet 11 other fellow passengers have received €400 equivalent as compensation refund under the very same eu 261/2004 ruling!!! I have escalated it with resolver, has anyone else experienced this ??

JPears

It happens.
The cynic in most of the regulars here would suggest they are testing your resolve. Its easy misinform and to fob you off rather than willingly payout. You only have to look at the past few weeks activity on this thread to see how abysmally RA treat their fare paying passengers 99% of the time (Tyzap being the exception)

What was the date and time and number of ytour flight? Someone with FR access maybe able to check the actuiial flight details.

Have they given you a final position statement in the response?
If so contact the ADR Ryanair use. and if you can get all at least some of the fewllow passengers to make a signed declaration that they have received compensation, all the better.

boatman

JPears wrote: »

6 months!
I think it's time you started hassling and harassing the ADR for progress on a weekly if not daily basis. Make a complaint to the CAA about both Ryanair and the ADR.

They said the adjudication can take 60 'working' days, but that is from the time they have a completed case file. To get the completed case file, info needs to be collated from the complainant and the airline, to get to that stage its a minimum of 2 months, so at best you are looking at a minimum of 4 months for an adjudication. The problem is that AviationADR just seem to allow Ryan air to do what they like rather than restricting them to the 14 days. To me if they fail to reply after 14 days you should automatically win your claim.
I have contacted the CAA with regard to it a couple of times, they have said they have contacted Aviation ADR with regard to it.

PomBear

As JPears says, if you post date and flight number, your delay can be checked on line.

dean8006

Thanks for the reply my flight was on 30th June 12.45 fr3712 faro-bhx, delay was due to a technical fault. I have copies of final settlement letters from my friends who were on the same flight and have forwarded them on via resolver.

I am hoping now I have escalated it I may get some positive response.