Flight delay and cancellation compensation, Ryanair ONLY

JPears

Oasis1 wrote: »

I got a (first and 'final'!) response to my claim... no surprises:

Can I contest this? I believe other flights went ahead, and we also boarded the plane before being taken off.

I did have prior agreement with Ryanair and have a Live Chat transcript of this. They also haven't commented on my reimbursement claim for my taxi journey home from the airport.

Do I try to respond directly with the copy of the transcript or go straight through ADR? Or now that I have been in through their claim system, can I now use Resolver?

Usual bovine excrement from RA, giving you incorrect information on the regualtion.
The basic problem is that passengers have exceptional difficulty actually getting iin touch with RA in the first place for re-routing and have to take matters into their own hands.
There is NOTHING in the regulation which limits you, or allows the airline to dictate terms to you, in relation to re-routing.
Airlines will often use the term "reasonable" in terms of additional re-routing travel expenses, again this term is not present in the regualtions. I have checked and double checked.
Forget resolver. I would now contact the ADR. RA have given you their final position, which gives you a green light to go straight to an ADR. Clearly they have not engaged or considered your claim correctly.

HelpwithRyanair

Now that Bott and Co aren't taking Ryanair cases anymore can anyone recommend a good no win, no fee flight delay specialist company that we could use instead?

Oasis1

JPears wrote: »

Usual bovine excrement from RA, giving you incorrect information on the regualtion.
The basic problem is that passengers have exceptional difficulty actually getting iin touch with RA in the first place for re-routing and have to take matters into their own hands.
There is NOTHING in the regulation which limits you, or allows the airline to dictate terms to you, in relation to re-routing.
Airlines will often use the term "reasonable" in terms of additional re-routing travel expenses, again this term is not present in the regualtions. I have checked and double checked.
Forget resolver. I would now contact the ADR. RA have given you their final position, which gives you a green light to go straight to an ADR. Clearly they have not engaged or considered your claim correctly.

Thank you for your reply JPears. How effective are the ADR?
Do I have to go through them before going to ESCP?

JPears

Its a mixed bag with ADR. Your case goes before a legal trained and now, hopefully, regulation savvy person but we have seen the odd bizarre decision both for and against the claimant.
Using the ADR doesn't stop you from using ESCP after, if the decision isn't in your favour.


There have also been issues with getting an airline to pay up after the ADR has found in favour of the client.
On this occasion I think it may be sensible to use the ADR.
Include as much information and evidence as possible. Whilst its not the same as going to the small claims court, the more evidence and information in your favour, the better. The adjudicator will probably do little actual researcch, just relying on information given by both sides. I believe you should have the opportunity to review information provided by RA?

Oasis1

JPears wrote: »

Its a mixed bag with ADR. Your case goes before a legal trained and now, hopefully, regulation savvy person but we have seen the odd bizarre decision both for and against the claimant.
Using the ADR doesn't stop you from using ESCP after, if the decision isn't in your favour.


There have also been issues with getting an airline to pay up after the ADR has found in favour of the client.
On this occasion I think it may be sensible to use the ADR.
Include as much information and evidence as possible. Whilst its not the same as going to the small claims court, the more evidence and information in your favour, the better. The adjudicator will probably do little actual researcch, just relying on information given by both sides. I believe you should have the opportunity to review information provided by RA?

Thanks that's useful to know. I've submitted pretty much everything I have so let's see... wish me luck!

firsttimebuyer2013

Hoping someone can advise.

My partners flight from Stansted to Glasgow today was cancelled this morning. Ryanair have offered rerouting but the next available flight was Friday. She was due to fly home Thursday night with Flybe in to Southend airport.

Ryanair are offering a refund which is fair enough, but they are refusing to pay for our flight from Glasgow to Southend via Flybe which we no longer need.

Are they allowed to do this? Are they allowed to leave us out of pocket?

Thanks

Justice13075

Yes, You need to speak with Flybe to see if they will refund you but I doubt it also if you have travel insurance check that. What was the reason for the cancellation? If it wasn't caused by extraordinary circumstances each passenger could be entitled to 250 euro. Put the cancelled flight details into euclaim and bottonline and see what they say

firsttimebuyer2013

Justice13075 wrote: »

Yes, You need to speak with Flybe to see if they will refund you but I doubt it also if you have travel insurance check that. What was the reason for the cancellation? If it wasn't caused by extraordinary circumstances each passenger could be entitled to 250 euro. Put the cancelled flight details into euclaim and bottonline and see what they say

Thanks

Was cancelled due to thunderstorms apparently. I'm not sure how much I believe that though, as plenty of flights have been taking off and landing without problems. Why for example was the 16:30 to Edinburgh ok even though it was only 30 minutes after the scheduled Glasgow one!

Also notification was at 9am this morning!

Justice13075

As I said put the details into the 2 companies I mentioned

F_Bear

flew from tenerife south on jan 27 and becuase of 'strong winds' our plane (that we were to travel back on) was the only one that failed to land and went to tenerife north instead. was then flew down to south and we set off 4 hours later.


applied via resovler and esculated all the way to AESA who ruled in my favour. ryan air have now replied basically saying unlucky, our orginal knock back still applies.


where do i go from here please?