Flight delay and cancellation compensation, Ryanair ONLY

Justice13075

You can always come back for any help

sujman

sujman wrote: »

I called Ryan air today as its been over a month since I submitted my claim for EU261 compensation.

I was told by the call agent that just yesterday c£700 (cant remember exact figure ) was authorised to be paid back to my CC in respect of the claim for the 2 persons involved in the flight delay.

I was initially only expecting Euro250 (£220) each or Euro500 (£440) total in compensation. The guy couldn't explain why the figure was higher. I asked if I would be written to, explaining how the compensation value was worked out but he didn't know.

Whilst I am happy the figure is higher than I expected, I would still like to know why it is what it is.

Any ideas?

I got returned directly onto my credit card £705.44 (therefore exchange rate of 1.134) from RyanAir.

My 12 odd hour delay meant I got a free weekend holiday, can't complain!

Meereck

What happens if I had chosen to re-book my cancelled flight to an earlier flight that was available on the same day shortening my holiday abroad? Am I entitled to a compensation?

JPears

Meereck, can you please give us more details - dates, all flight times and flight numbers, route etc? Thanks

Meereck

JPears wrote: »

Meereck, can you please give us more details - dates, all flight times and flight numbers, route etc? Thanks

Cancelled
Flight number: FR5063
Departure airport: Poznań, POZ
Scheduled departure time: Thu 28/09/17 @ 20:35
Arrival airport: London Stansted, STN

Re-booked (same route)
Flight number: FR2337
Scheduled departure time: Thu 28/09/17 @ 14:50

JPears

Sorry, arrival times too.
How much notification were you given of the cancellation.

Meereck

JPears wrote: »

Sorry, arrival times too.
How much notification were you given of the cancellation.

Cancelled
Flight number: FR5063
Departure airport: Poznań, POZ
Scheduled departure time: Thu 28/09/17 @ 20:35
Arrival airport: London Stansted, STN
Scheduled arrival time: Thu 28/09/17 @ 21:40

Re-booked (same route)
Flight number: FR2337
Scheduled departure time: Thu 28/09/17 @ 14:50
Scheduled arrival time: Thu 28/09/17 @ 15:55

I wasn't given any notification at all. Never got any e-mail from Ryanair about this. I only found out about the disruption from the media and then I checked Ryanair's website by sheer curiosity just to find my flight among those cancelled there. That was on 18 September. I then re-booked my flight immediately for free.

miksheff

Earlier this year my wife and I flew from East Midlands to Malaga, and our departure was delayed due to a fault on the aircraft. On arriving in Malaga I received an email from Ryanair telling me that my flight had been delayed by 2 hours and 57 minutes, and enclosing a document confirming this for my travel insurance company should I wish to claim compensation. As we were not particularly inconvenienced on this occasion I filed the email and left it at that. Then I saw the article on moneysavingexpert and, out of pure curiosity, looked up the recorded flight times on two flight stats websites, which both showed a flight delay of 3 hours and 2 minutes. So I did as Martin suggested, signed up to the Resolver website, and submitted a claim through them. I was amazed to get a response from Ryanair within 24 hours accepting my claim, but surprised to note that they would pay me £584, indicating that this was their sterling equivalent of 800€, when the exchange rate at the time was around 1.09 to the £. Further correspondence by phone, through Resolver, and through the Ryanair complaints system over a period of almost two months resulted in a payment of 800€ into my spanish bank. It seemed to me, perhaps wrongly, that the company had firstly tried to dodge a bullet by giving me faulty information, and then compounded the problem by attempting to underpay statutory compensation. I fully take on board Martin's recent argument about the relatively high level of compensation for what might be a minor inconvenience on a cheap flight and the potential impact on future fares when Ryanair break the rules, but I weigh this against the charges they make when passengers break their rules, like slightly overweight/oversized baggage, or lack of a boarding card at check-in. I would add that apart from this issue I have no axe to grind with Ryanair, with whom we have flown for years, and will continue to do so in the future. And I would highly recommend Resolver, whose free processes enabled us to succeed in our claim without having to pay an ambulance chaser to do it for us!

JPears

meereck - In my opinion, you are due compensation as your flight was cancelled with less than 14 days notice and your re-routing was more than 2 hours before your original flight. €250 per person.

JPears

miksheff wrote: »

Earlier this year my wife and I flew from East Midlands to Malaga, and our departure was delayed due to a fault on the aircraft. On arriving in Malaga I received an email from Ryanair telling me that my flight had been delayed by 2 hours and 57 minutes, and enclosing a document confirming this for my travel insurance company should I wish to claim compensation. As we were not particularly inconvenienced on this occasion I filed the email and left it at that. Then I saw the article on moneysavingexpert and, out of pure curiosity, looked up the recorded flight times on two flight stats websites, which both showed a flight delay of 3 hours and 2 minutes. So I did as Martin suggested, signed up to the Resolver website, and submitted a claim through them. I was amazed to get a response from Ryanair within 24 hours accepting my claim, but surprised to note that they would pay me £584, indicating that this was their sterling equivalent of 800€, when the exchange rate at the time was around 1.09 to the £. Further correspondence by phone, through Resolver, and through the Ryanair complaints system over a period of almost two months resulted in a payment of 800€ into my spanish bank. It seemed to me, perhaps wrongly, that the company had firstly tried to dodge a bullet by giving me faulty information, and then compounded the problem by attempting to underpay statutory compensation. I fully take on board Martin's recent argument about the relatively high level of compensation for what might be a minor inconvenience on a cheap flight and the potential impact on future fares when Ryanair break the rules, but I weigh this against the charges they make when passengers break their rules, like slightly overweight/oversized baggage, or lack of a boarding card at check-in. I would add that apart from this issue I have no axe to grind with Ryanair, with whom we have flown for years, and will continue to do so in the future. And I would highly recommend Resolver, whose free processes enabled us to succeed in our claim without having to pay an ambulance chaser to do it for us!

Congratulations, you have done well to get a resolution from Ryanair and just using Resolver too.
Airlines will dissuade passengers from claiming by procrastination, misinformation, fob offing and downright lies. Ryanair are not alone in using dubious practices.