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Flight delay and cancellation compensation, Flybe ONLY

edited 1 July 2014 at 5:05PM in Flight Delay Compensation
747 replies 236.2K views
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Replies

  • Justice13075Justice13075 Forumite
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    Put your flight details into bottonline and euclaim and see what they say.
  • My Flybe trials and tribulations started when my flight, BE874, from Manchester to Southampton, was still on the flight board as “wait in lounge” at the designated flight time. Then lots of hustle and bustle with people trying to find out what’s happening, all with no information being given, even though the powers that be must have known there was a problem, what it was, and where it was, but we, the paying passengers were not privy to any information whatsoever.

    There were lots of people asking, angrily, questions at the information desk, so I waited for my opportunity to ask about my concerns and was greeted with a cold hearted, soulless stare from a female called Becky, whom, when I enquired what was supposed to happen to me, a disabled pensioner, she said in a very unfeeling way “it’s Flybe’s policy to get you to your destination airport then you’re on your own” – wonderful, disabled pensioner, with diabetes, on his own, abandoned at Southampton airport, with no busses or trains running for at least an hour and forty minutes, in the winter, by flybe.

    The original excuse for any delay was adverse weather at Southampton, then it changed to a technical fault, then it again changed to both the anomalies, but in the meantime three people had phoned relatives in Southampton who all said the sky was clear, in other words everything we were told was a lie !

    The, err, female, Becky wore an Airport Services jacket, but when she spoke down to me she was a spokesman for Flybe, so complaints about her, Southampton Airport and Flybe will be spread far and wide.

    I would like to claim for :-
    Loss of flight.
    Hardship – being a disabled, diabetic pensioner.
    Inconvenience.
    Taxi fare home, as no busses or trains running at 4am.

    Addendum
    This woman, Becky, should not be in a customer service role, in any way shape or form, she has absolutely no idea how to deal with disgruntled (understandably) customers. Perhaps she could be trained to be as a cleaner.
    Personally, I found her abrupt, uncaring, condescending, and downright rude, especially when she laughed as she announced that the flight was cancelled !!!

    K L Barrowcliff
  • _shel_shel Forumite
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    K_L_B wrote: »
    My Flybe trials and tribulations started when my flight, BE874, from Manchester to Southampton, was still on the flight board as “wait in lounge” at the designated flight time. Then lots of hustle and bustle with people trying to find out what’s happening, all with no information being given, even though the powers that be must have known there was a problem, what it was, and where it was, but we, the paying passengers were not privy to any information whatsoever.

    There were lots of people asking, angrily, questions at the information desk, so I waited for my opportunity to ask about my concerns and was greeted with a cold hearted, soulless stare from a female called Becky, whom, when I enquired what was supposed to happen to me, a disabled pensioner, she said in a very unfeeling way “it’s Flybe’s policy to get you to your destination airport then you’re on your own” – wonderful, disabled pensioner, with diabetes, on his own, abandoned at Southampton airport, with no busses or trains running for at least an hour and forty minutes, in the winter, by flybe.

    The original excuse for any delay was adverse weather at Southampton, then it changed to a technical fault, then it again changed to both the anomalies, but in the meantime three people had phoned relatives in Southampton who all said the sky was clear, in other words everything we were told was a lie !

    The, err, female, Becky wore an Airport Services jacket, but when she spoke down to me she was a spokesman for Flybe, so complaints about her, Southampton Airport and Flybe will be spread far and wide.

    I would like to claim for :-
    Loss of flight.
    Hardship – being a disabled, diabetic pensioner.
    Inconvenience.
    Taxi fare home, as no busses or trains running at 4am.

    Addendum
    This woman, Becky, should not be in a customer service role, in any way shape or form, she has absolutely no idea how to deal with disgruntled (understandably) customers. Perhaps she could be trained to be as a cleaner.
    Personally, I found her abrupt, uncaring, condescending, and downright rude, especially when she laughed as she announced that the flight was cancelled !!!

    K L Barrowcliff

    She was right though. They get you to your destination not beyond!
    Don't Buy The S*n
  • daqpandaqpan Forumite
    3 posts
    Hey all

    I was on a flybe flight that was delayed over four hours - Glasgow to Birmingham. I raised it through resolver and flybe said it was due to the plane being delayed from Amsterdam due to a medical emergency - note this is a different flight. EUClaim say they don't expect a positive outcome. Probably won't get one but thought I'd check with you guys.
  • jpsartrejpsartre Forumite
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    If the diverted flight was enroute to Glasgow to pick you up I'd be inclined to agree with EUClaim's assesment.
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • My elderly dad was on that flight too, and all they have offered me is the £32 taxi fare from airport to Southsea, as no public transport/trains running at that time Their letter said as they coached everyone to airport from Manchester despite getting there 7 hours after you should have they don’t have any responsibility to give compensation and that the taxi fare is a goodwill gesture as they fulfilled their contract. It is so annoying as my dad’s friend had driven up to pick him up but had to leave home before we knew it was delayed then eventually cancelled at 11pm so went home and to ask to come back in middle of night was out of the equasion. Given that they had coaches waiting, they must have had a good idea what was happening just decided not to share it with passengers. I am not sure if and how to pursue for more than the taxi fare, hopefully now it’s been bought by virgin, the service will improve!
  • Posting on behalf of my parents.

    They flew from Exeter to Guernsey (and return) in September 2018 using Flybe. They boarded the return flight from Guernsey back to the mainland on Friday 21st September 2018, flight BE312.

    After sitting on the runway for over an hour, the crew declared the plane was a failure. The flight was cancelled and they were all sent back to the terminal building.

    Staff at the airport were far from helpful or compassionate. I was having to search on the internet for the flight information and phone my parents in the terminal to tell them what was happening.

    Being late on a Friday night, there were no other flights out of Guernsey back to the mainland. The Southampton flight the following day was already fully booked. They were made to rebook on a Exeter-bound flight two days later. This meant they incurred accommodation / meal costs, taxi fares and extra parking charges, amounting to a couple of hundred pounds.

    After not hearing back from Flybe, they submitted a flight delay compensation request through the Resolver website on 2nd October 2018. They got an automated "thank you for your message" email, but heard nothing else.

    On the 13th November 2018, Resolver suggested escalating the case to the Customer Relations department. Again nothing was heard after the case was escalated.

    Finally on 27th November 2018, Resolver suggested escalating the case to the Aviation ADR. There hasn't been a single word back from either Flybe or the Aviation ADR.

    The Resolver website says "No escalation possible. You are now at the highest point of escalation for your issue with Flybe."

    What is the next step in getting this compensation? Based on what I have read, they are totally 100% eligible for compensation and their parking charge to be refunded.

    Thank you in advance for any advice you can provide.
  • jpsartrejpsartre Forumite
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    jmbill wrote: »
    What is the next step in getting this compensation?


    Have they called Flybe to chase up? What is the current status with AviationADR? AviationADR is a slow process but they will get a result eventutally. They are entitled to reimbursement of accommodation/meals during the delay + (based on what you've written) EU compensation. Parking charges in Exeter is a matter for their travel insurance.
  • Alan_BowenAlan_Bowen Forumite
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    I have to say from evidence, I doubt that Flybe is even aware of the claim. Resolver doesn't work every time and for every airline and before you go any further, I would write to Flybe at the HQ in Exeter with details of the claim as currently, they have not refused the claim at all. Lucky they were not travelling with Aurigny as they point out, the Channel Islands are not part of the EU so for departures from there, as they are a Guernsey-based airline, they are outside the rules of EU261 completely
  • Our flight got cancelled from Glasgow to East Midlands airport on 01/02 - they rescheduled our flight for the next morning, put us up in a hotel, the rescheduled flight was meant to be at 7:05 the next day but didn’t depart until 10:07. They have honoured my claim for the cancellation but Flybe are saying I cannot claim for the extra delay is this correct?
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