Flight delay and cancellation compensation, Flybe ONLY 11 January 2013 at 11:56AM edited 1 July 2014 at 5:05PM in Flight Delay Compensation 747 replies 236.2K views

jpsartre

Yes, a strong case I would say (I assume you arrived in Southampton well after the 2 hour deadline). You can file a claim with AviationADR or MCOL (money claim online). The former is free of charge although be warned that it's a slow process (my last claim with them took 6 months to complete). Note that you should be entitled to both compensation and a refund of your expenses to get to Southampton.

ianbeale_steeplecocque

I was booked on a flight to Belfast a few weeks ago which was delayed repeatedly and then cancelled due to a plane fault after 2:55hrs. The next available flight was 18:35hrs later, the next day.

I sent a claim form and today they replied saying I'm entitled to £150 credit towards Flybe flights. Do I have to take it as credit to another flight, rather than cash? Also this value seems quite low, as people at the airport said we should be entitled to more.

JPears

Most likely. Flybe trying the old fob off trick.
It sounds as though your flight was cancelled due to a technical issue. This usually means a compensation claim of euro250 is valid (assuming you were leaving from UK or somewhere near in Europe)
Was the weather OK from your departure airport (whcih was?) and Belfast? Did flybe arrange and pay for overnight accomodation and food?
Was there an alternative flight with a different ailrine? If so did flybe offer to put you on it or did you ask flybe to transfer you to it?
If you provide all your flight details - departure/destination, date time, flight number etc we will be able to help further.

ianbeale_steeplecocque

The weather was quite bad but every other Flybe flight was leaving. One to Amsterdam was cancelled but I don't know if that was due to the weather or another plane fault. By 19:55 it was the last flight so the next day was the only option. This was from Birmingham to Belfast City.

The original flight was BE412, 17:00. The only information was telling us to go to baggage claim, and then the email they sent out said to apply for a refund or reschedule, with the next available flight being BE404 at 11:35 the next morning. This was a work trip so we all live fairly local and didn't need overnight accommodation.

am72

My flight to Edinburgh from Cardiff was cancelled yesterday with 1 hr notice. The evening flight was full so my only option was to fly this morning and that was not going to be ideal so I asked for a refund through the app. I had already booked a hotel in Edinburgh and it was too late to cancel this. I then got an email today telling me that the return flight was also cancelled!
Using the flight resolver I have out in a claim for the fixed flight compensation for the Cardiff -Edinburgh flight. Can I still claim this if they refund the cost? I presume that there is no way I could claim compensation for the return leg since I had already cancelled and asked for a refund before they cancelled it!
I'm surprised there are not endless queries about FlyBe here....

pmk741

All just to confirm using resolver I have recieved payment for a 6hr delay on FLYBE flight back from italy booked via TUI £450 for 2 of us. Wow what a terrible airline will never use them again if I can avoid them.

FLybe were tricky so be very careful when you submit your claim to include details for of your booking. - We booked a TUI holiday with flybe flights, be careful to explain this in your application otherwise they will delay things by asking for a FLYBE reference number which you arent provided with so make it clear and include your booking confirmation so they have no excuse,

My partner and I aren't married so I was asked to provide a non-editable (PDF), signed letter confirming she provided authroisation for me to act on her behalf.

Anyway after a month wait in the quere and a few back and forths £450 so happy days and good ridance flybe!

Kellersdeb

This weekend (13 July 2019) we arrived at Newquay Airport to catch our flight home back to Manchester only to be told that Flybe needed to offload 25 passengers as they had a smaller plane. They offered people £250 each to take up a variety of alternatives that Flybe offered to get us home. Our party of 3 (along with 8 other passengers) decided to take up the offer of a mini bus to Exeter to catch a later plane to Manchester. We gave our names to the lady at the airport but we didn't actually get anything in writing that said we would have £250 per passenger as it was all a bit frantic. Will this deal be honoured - and would be interested to hear from any of the other 25 on the same flight so that if necessary we can make some kind of joint request.
Thanks

Tyzap

Kellersdeb wrote: »

This weekend (13 July 2019) we arrived at Newquay Airport to catch our flight home back to Manchester only to be told that Flybe needed to offload 25 passengers as they had a smaller plane. They offered people £250 each to take up a variety of alternatives that Flybe offered to get us home. Our party of 3 (along with 8 other passengers) decided to take up the offer of a mini bus to Exeter to catch a later plane to Manchester. We gave our names to the lady at the airport but we didn't actually get anything in writing that said we would have £250 per passenger as it was all a bit frantic. Will this deal be honoured - and would be interested to hear from any of the other 25 on the same flight so that if necessary we can make some kind of joint request.
Thanks

Hi Kellersdeb,

I have no doubt you will get it, but I also doubt they will just send it to you without lodging a claim.

What they have done is offer you the legal minimum they could get away with. It the same amount you would be entitled to had you been delayed by 3 or more hours.

Your delay would be counted as 'involuntary Denied Boarding' to which the airline has no defence. That is if they don't pay you and you have to put in an EU261 compensation claim.

It's a very disingenuous offer that is less generous than it seems.

Good luck.

DCFC79

Kellersdeb wrote: »

This weekend (13 July 2019) we arrived at Newquay Airport to catch our flight home back to Manchester only to be told that Flybe needed to offload 25 passengers as they had a smaller plane. They offered people £250 each to take up a variety of alternatives that Flybe offered to get us home. Our party of 3 (along with 8 other passengers) decided to take up the offer of a mini bus to Exeter to catch a later plane to Manchester. We gave our names to the lady at the airport but we didn't actually get anything in writing that said we would have £250 per passenger as it was all a bit frantic. Will this deal be honoured - and would be interested to hear from any of the other 25 on the same flight so that if necessary we can make some kind of joint request.
Thanks

I wish you luck in getting in contact with the other passengers.


Lodge your own claim.

Justice13075

What time should your flight from Newquay have arrived at Manchester and what time did your flight from Exeter arrive at Manchester? You could also be due to compensation as well.