Flight delay and cancellation compensation, Flybe ONLY 11 January 2013 at 10:56AM edited 1 July 2014 at 4:05PM in Flight Delay Compensation 747 replies 236.2K views

JPears

The general consensus on this forum is that compensation is only payable once on a journey. As you only paid for one journey.

The counter argument is that your initial flight if it was truly cancelled and not just rescheduled, is entirely separate tot he new flight, which was then delayed.

Tyzap

Did the re-arranged flight have the same flight number?

If it was a different flight, not just a very delayed flight, you may be due two x compensation.

JPears

Tyzap wrote: »

Did the re-arranged flight have the same flight number?

If it was a different flight, not just a very delayed flight, you may be due two x compensation.

Have we had a case where there actual two payouts for the same journey?
2 claims are entirely justified IF the passenger re-books the replacement flight themselves ie they take a refund and pay for second flight, only for that to be delayed.

Tyzap

JPears wrote: »

Have we had a case where there actual two payouts for the same journey?
2 claims are entirely justified IF the passenger re-books the replacement flight themselves ie they take a refund and pay for second flight, only for that to be delayed.

We did have a case where the op was advised to claim for two flight but they didn’t let us know the outcome.

If the pax rebooks themselves onto a new flight and that gets delayed, they would be able to claim twice. So that is one scenario.

If the pax is re-routed on another airline and that also gets delayed, is another scenario and if an airline re-routes the pax on another of their own flights, not a recovery flight, and that also then incurred a 2nd qualifying delay, again that would be claimable.

In short, if there is no direct connection to the first delayed flight a second claim is possible.

If a delayed flight is moved to the following day, or a recover flight is organised, it may be given a slightly amended flight number, eg MON123A to replace MON123, which does not necessarily mean it is a different flight. That is done to prevent a conflict with the same flight number the next day.

There is some logic to how this works😀

moneysaverz83

My flight was delayed by over 3 hours going from a European capital back to UK today (it was delayed about 1.5hrs going there due to fog at the destination). The lift off was 3hr 15mins after scheduled departure. Told that a technical fault and they had to get another aircraft from another UK airport. Got given 6.50euro food voucher an hour after the scheduled take off time. Operator flybe. Can I get cash for the delay on return?

I did a retrospective claim about 6-7 years ago and it took a looooong time to get the compensation as it was all new then and they were arguing back etc and took over a year to pay.

Have things changed? It would pay for my hotel and flight

Justice13075

Put your flight details into bottonline and EU claim and see what they say. Compensation is due if your flight ARRIVES (doesn't matter how late it was taking off) at your final destination more than 3 hours late and the reason for being late was not caused by an extraordinary circumstance

moneysaverz83

The tools show I can claim. I've passed it to Mr Bott

Justice13075

How do you know it's not Mrs Bott?

moneysaverz83

Men normally take care of business.

Alan08231

Hi all,

I Wonder if anyone could help with a situation I found myself in on Monday just gone.

My party arrived at Amsterdam Airport to fly back to Southampton to find out flybe flight had been cancelled, we had no warning or explanation and were put on a BA flight to Heathrow and had the expense of transport back to Southampton. Flybe have refused our claim for compensation which we believed we were due under EU rules, citing a 66 minute strike that took place at 7am in Amsterdam involving transport workers, our flight was due to leave at 13.40! I know that flybe were the only airline to cancel, and have proof after I downloaded flight departures for the whole day, do we have a case?

Thanks in advance