Flight delay and cancellation compensation, Flybe ONLY

Purplezinc

I have a slightly different query that I can't seem to find the answer to. Hopefully someone can help. Flybe have agreed to pay me €250 but they want to make the payment in Euro which I think my bank will take a significant cut from? They seem to suggest if I call them they will take card details and put it onto a card, will that be a better way to do it?

Tyzap

Purplezinc wrote: »

I have a slightly different query that I can't seem to find the answer to. Hopefully someone can help. Flybe have agreed to pay me €250 but they want to make the payment in Euro which I think my bank will take a significant cut from? They seem to suggest if I call them they will take card details and put it onto a card, will that be a better way to do it?

If you want payment in £'s you only need to ask them, it's very unusual for any airline to try to pay in €'s in the UK.

If you are happy with a payment onto a card then you can accept that.

Good luck.

dansdad

JPears wrote: »

It is very difficult to ascertain the history of your flight and the airplanes preceeding rotations as flybe seem to mix it up which aircraft and aircraft type fly which legs on a daily basis.
However, it would seem that the incoming flight from Jersey to Manchester never made as it is shown as cancelled, presumably due to weather. As a result Flybe may have alloted a different plane to do your flight. So you were delayed as there was initially no plane to take you.
Flights were landing normally at Jersey at the time you were supposed to land.
So in my view you and your travelling companions are due compensation for the delay/cancellation.

Thanks for your help and advice.
We put a claim in for delay compensation using the Resolver link on MSE. We received an email yesterday offering us not only 250 Euros each but also a full refund on the fares we had paid. :j

All in all a success but we would rather have had the holiday. On another point can we ask for the refund to be paid in sterling to prevent a bank charge on converting from euros?

JPears

Yes you should. Flybe is a UK company, so no reason for the need to pay in Euro. Be prepared for a disadvantageous exchange rate....

maloricsmam

My daughter had her flight with flybe cancelled on arrival at airport - 30th August 2018 8.45am flight and received a text from Flybe while at airport when she went to desk to enquire she was just told technical problems.
They put passengers on a coach from Newcastle to Southampton which took some 6-7 or so hours then she had to catch her train to Poole meaning she basically had to cancel all of her plans that day and effectively lost a days holiday.
She contacted Flybe and submitted a claim 6 weeks ago and this morning has been offered £75 off future flight, I though compensation was more than this for delay of arrival of more than 3+ hours at her destination based on a previous experience of my own several years ago and I was offered £150 cash or £250 in future flights.
She has tried to get in touch with Flybe direct but has had no success which makes me wonder if they are outsourcing and trying to get people to accept paltry sums.

Any advice would be appreciated

Justice13075

Just answered on your previous post

maloricsmam

After taking advice on this post my daughter contacted Flybe and they have come back with an offer of £150 so she has rejected this and quoted EU regulation so we'll see how that goes.

maloricsmam wrote: »

My daughter had her flight with flybe cancelled on arrival at airport - 30th August 2018 8.45am flight and received a text from Flybe while at airport when she went to desk to enquire she was just told technical problems.
They put passengers on a coach from Newcastle to Southampton which took some 6-7 or so hours then she had to catch her train to Poole meaning she basically had to cancel all of her plans that day and effectively lost a days holiday.
She contacted Flybe and submitted a claim 6 weeks ago and this morning has been offered £75 off future flight, I though compensation was more than this for delay of arrival of more than 3+ hours at her destination based on a previous experience of my own several years ago and I was offered £150 cash or £250 in future flights.
She has tried to get in touch with Flybe direct but has had no success which makes me wonder if they are outsourcing and trying to get people to accept paltry sums.

Any advice would be appreciated

Justice13075

Good on her

suttonman

i was booked on a flight from glasgow to eastmids last night and they cancelled it after first saying it would be delayed for 2 hours.
Eventually they booked me on a flight to Birmingham instead which left 2 hours after my original flight time.
i then had to get on a coach (eventually sorted out by staff at Birmingham as they hadn't been told anything) and i arrived back at east mids 3 and a half hours after my original arrival time.
My company booked and paid for the flight.
Am i entitled to any compensation or do i not qualify as it wasnt me that booked and paid for the flight.

Justice13075

Eu261/2004 is quite clear it is the person who suffers the delay meaning the passenger who gets the compensation not the person or company who booked and paid for the ticket. Do you have any clause in your contract that covers this situation?