Flight delay and cancellation compensation, Flybe ONLY

suttonman

Do you mean my work contract with my company?
There is nothing mentioned as it is very rare that we are allowed to fly.
Its usually train or car

Justice13075

Yes, If there is nothing in your work contract the compensation is yours

SuKon

I am looking for some advice as to whether or not we can claim compensation for a delayed flight in October this year. We flew from Cardiff and the flight was just over 3 hours late. The cabin crew told passengers that the flight was delayed due to maintenance delays on the aircraft itself. I have put in a claim as did others on the flight. The cabin crew actually told us we could claim as the delay was over 3 hours. However, as there was no response coming back from Flybe I rang and they said nobody will get compensation for that flight as the delay was due to air traffic control filtering the flight times and this is classed as exceptional circumstances which is not covered by the EU compensation rules. Can we escalate this claim with another body or is there no point in carrying on with this. Any advice would be appreciated as someone isn't being entirely honest here.

Caz3121

put the flight details into euclaim and bottonline and see whether they believe there is a valid claim

SuKon

Caz3121 put the flight details into euclaim and bottonline and see whether they believe there is a valid claim


Thank you very much. EUclaim has given me the answer.

mrs_lds

Flybe cancelled my flight from man to Southend. I was told to find a hotel wut ‘reasonable costs’ and they might reimburse me! I presume I can claim the EU thing and expenses - I only had soup and bread to minimise costs at hotel as flight next day.? Have I done the right thing and kept receipts.

JPears

hi lds. Firstly, you should download and read Vauban's most excellent guide to the EU thing.
You have 2 potential elements to your claim under reg 261/2004.
1. Possible compensation of €250, depending on the reason for the cancellation.
2. Expnses incurred in: travel to and from the airport/hotal that you had to stay in overnight and costs of the hotel including any food and non alcoholic drink. "reasonable" is not in the regualtion, so ignore it. Ideally Flybe should have arranged the accomadation for you and paid for it, but they don't putting you to extra incovenience.
There will probably be 2 seperate webforms on the flybe website to claim for compensation and expenses.
What was the reason for the cancellation?
Expect a prompt rebuff, its the usual MO for most airlines.

mrs_lds

JPears wrote: »

hi lds. Firstly, you should download and read Vauban's most excellent guide to the EU thing.
You have 2 potential elements to your claim under reg 261/2004.
1. Possible compensation of €250, depending on the reason for the cancellation.
2. Expnses incurred in: travel to and from the airport/hotal that you had to stay in overnight and costs of the hotel including any food and non alcoholic drink. "reasonable" is not in the regualtion, so ignore it. Ideally Flybe should have arranged the accomadation for you and paid for it, but they don't putting you to extra incovenience.
There will probably be 2 seperate webforms on the flybe website to claim for compensation and expenses.
What was the reason for the cancellation?
Expect a prompt rebuff, its the usual MO for most airlines.

No reason was given just a text saying it was cancelled. Thank you fir the advice. Am i able to find out reason for cancellation?

JPears

When you put in a claim, if Flybe reject if they will usually give the reason. But it may not necessarily be the actual reason! Airlines are not unknown to find an excuse that fits in the EC catagory.
Unless there was a non airline strike/ATC restrictions/poor weather at your airport or arrival airport then it unlikley to be a valid EC.

Big_dave

My daughter had her flight from Southend to Dublin cancelled 3 hours before the flight was due to leave on the 16th Nov due to the flight being grounded in Dublin because of "the weather condition on the east coast of Ireland". Because of this, she has been told she cannot claim compensation.

I've 2 questions.

1. As the the plane and "the weather conditions" were not in the country of departure, why can't she claim?

2. I've checked the weather for Dublin on the day before and the day of the flight and cannot see anything unusual with it. Are Flybe just fobbing her off?