Flight delay and cancellation compensation, Flybe ONLY

JPears

In a word yes.
The modus operandi of the majority or airlines is to confuse, obfuscate, procrastinate, misinform and generally fob passengers off to avoid or delay repayment.
Bear in mind that a judge has established that debts such as compensation and refunds should be paid within 28 days ( I can't remember the exact detail but I'm sure someone can point you the relevanyt text)
Send an NBA giving 14days

SirVeebo

Hi All,

I had a delayed flight on the 10th August coming back from Malaga to Southampton. The plane had a technical fault that could not be corrected and we where delayed 24hrs until the plane was fixed and we could fly back to Southampton.

I contacted Flybe and they responded quickly with an offer of £300 flight vouchers or 250 euros each in cash.

Is this the correct compensation amount? I ask as when I look at this chart

Delay to your arrival Flight distance Compensation
3 hours or more Less than 1,500km €250
Between 1,500km and 3,500km €400
More than 1,500km and within the EU €400
3-4 hours More than 3,500km, between an EU and non-EU airport €300
4 hours or more More than 3,500km, between an EU and non-EU airport €600

we seem to fall into the €400 bracket as the webflyer calculator shows the flight distance as 1610km. Could any confirm if I am mistaken and if I should accept their offer.

Many thanks

SirVeebo

Justice13075

Yes you are correct, tell them if they don't pay the 400euro per person you will see them in court.

dansdad

Hi All

Before I go ahead and make a claim I would appreciate it if someone could have a quick read of what happened and advise accordingly. If you need any more details please ask.

Sunday 19th August
Flight from Manchester to Jersey originally due to depart at 13.10 left at 19.20, couldn't land in Jersey due to low cloud base and returned to Manchester.
We were told by the crew on the plane that we would be put up in a hotel and booked onto a flight on Monday. On arriving back at Manchester the ground staff told us that we had to make our own way to Jersey and they couldn't do anything for us. It turns out that these staff do not work for Flybe but for the ground handling agent.

Flybe book us into a hotel at Manchester airport but by the time we arrive there is no food available so we eat crisps and drink G&T's.

Monday 20th August
At 06.30 I email the CEO of Flybe with a very short email about the situation.
08.15 I receive a phone call from the Director of Comms at Flybe who promises me she will look int what has happened.
08.50 DoC calls back and offers us a flight from East Midlands at 12.40 and they will taxi us to the airport.
11.55 Arrive at East Midland and go straight through to gate and board plane.

Flight departs, gets to Jersey, can't land due to low cloud base and returns to East Midlands. When we land I receive a text from Head of Customer Support who asks me to call her.
She offers to book us onto a flight the next day, they will pay for another hotel or we can go on a flight to anywhere else depending on seat availability or they can put us in another hotel and take us back to Manchester where we can pick up our car and return home.

As we had my two 83 year old disabled in laws with us we took the hotel and home option although I had to pay for the hotel and will claim it back from Flybe.

Flybe have since emailed me with the offer of using the four flights at any time but after the debacle and stress I feel that I should ask for a refund.

We had also booked a hotel in Jersey for 3 nights at a cost of £1200 which of course we didn't use so can I expect Flybe to pay for that or do I claim on my travel insurance and claim the £70 excess from Flybe?

Am I entitled to compensation for flight delays for the initial 6 hours and 10 minutes delay or will they try to avoid this.

Any help, support and advice greatly appreciated and thank you for reading my extremely long post.

jpsartre

dansdad wrote: »

Am I entitled to compensation for flight delays for the initial 6 hours and 10 minutes delay or will they try to avoid this.

It depends on why the flight was delayed. If it was due to weather in Jersey, you won't be able to claim. Honestly, it sounds like Flybe did a good job taking care of you given the circumstances. Any lost accommodation lost is a matter for your travel insurance. You won't be able to claim the excess from Flybe.

dansdad

jpsartre wrote: »

It depends on why the flight was delayed. If it was due to weather in Jersey, you won't be able to claim. Honestly, it sounds like Flybe did a good job taking care of you given the circumstances. Any lost accommodation lost is a matter for your travel insurance. You won't be able to claim the excess from Flybe.

I have a message @flybe saying the delay was due to a late arriving aircraft. Does this change my claim? Had our flight taken off on time then we would have landed and had a nice break.

They did a good job at looking after us but only because I kicked up a stink. The sign of a good company is how well they deal with issues when things go wrong and Flybe wouldn't have done anything had I not emailed the CEO.

JPears

It is very difficult to ascertain the history of your flight and the airplanes preceeding rotations as flybe seem to mix it up which aircraft and aircraft type fly which legs on a daily basis.
However, it would seem that the incoming flight from Jersey to Manchester never made as it is shown as cancelled, presumably due to weather. As a result Flybe may have alloted a different plane to do your flight. So you were delayed as there was initially no plane to take you.
Flights were landing normally at Jersey at the time you were supposed to land.
So in my view you and your travelling companions are due compensation for the delay/cancellation.

Syed_Kabeer

Recently received compensation for a delayed Flybe flight from Southend Airport - operated by Stobart Air. Thanks Resolver.:T The letter received from Stobart Air is below:

Dear Mr XXXX

Thank you for contacting Stobart Air.

I am sorry to learn that you were among those of our passengers affected by the disruption to our service on the XXXXXXX and on behalf of Stobart Air, please accept my sincere apologies for the undoubted inconvenience caused to you. Stobart Air is conscious of the importance of providing a reliable service. However, there are occasions when despite our best efforts, our schedule will suffer disruption, on the day in question your flight BE6180 was delayed due to a technical issue.

I can confirm that EU261 compensation is due to you, of which the value is €250. We need the other passengers on this booking to email us to confirm that you have power of authority to act on their behalf.

In order to have the payment processed, please provide your account details via email to Customer.Care@Stobartair.com or post to the address below

Stobart Air
Customer Relations Department
1 Northwood Avenue
Santry
Dublin
Ireland

To process payment we require:
Bank Name:
Bank Address:
Bank Account Holder Name:
IBAN:
BIC:

Yours sincerely

XXXXXXXXXX

Customer Operations Coordinator

Sarahx87x

Hi on 19th of August i flew from dublin to Southend flight was delayed by 5 hours got in touch with flybe after returning home to.be only to be told yesterday that sobart was at fault and contact them which i did, so what happens from here can I just get a bit of advice please, I was shocked that no form of compensation was offered at airport voucher etc, didn't get to hotel till half 11 at night was terrible experience and the again when going home 2 and half hour delay....was never told as to why this happened just emails saying sorry your flight as been delayed while in airports very frustrating, thanks

Caz3121

Sarahx87x wrote: »

I was shocked that no form of compensation was offered at airport voucher etc

assuming you mean for refreshments whilst you waited, you will be able to send in copies of your receipts for reimbursement