Flight delay and cancellation compensation, Flybe ONLY

mrs_lds

Delayed for tevh reasons then cancelled managed to get the goal mid flight

Justice13075

If that is the case you will be due 250euro for each passenger

mrs_lds

Hi I applied for compensation via resolver but had no feedback since 12/7. Shall I sit and wait or can i follow up?

Justice13075

If you haven't yet downloaded Vaubans Guide do so. Read and on page 6 is a template letter fill it out and send it to Flybe

JPears

Personally I would always give at least 14 days for an intial response before following up.
Does resolver have an escalation timetable.
Have you had any acknowledgment from Flybe?
Some airlines won't deal with Resolver.

mrs_lds

JPears wrote: »

Personally I would always give at least 14 days for an intial response before following up.
Does resolver have an escalation timetable.
Have you had any acknowledgment from Flybe?
Some airlines won't deal with Resolver.

I just got this a couple of hours ago! I'm not sure if they are fobbing me off to stobart. I booked through flybe, flew with flybe?? What doyou tnink?? Thanks in advance!


You recently contacted Flybe. Below is a summary of your original comments along with our response to you.



Subject

Response By E-mail (22/07/2018 15:30)
Dear
Our Ref:

Thank you for your email in regards to your flight BE6236 from London Southend to Manchester on the 11th July 2018. Please accept my sincerest apologies for the disruption to your flight and I can fully appreciate the frustration and inconvenience caused.

Please be advised that your flight was operated by Flybe’s Franchise partner, Stobart Air. Therefore, we have forwarded your correspondence to them so that they are able to investigate and respond to you directly.

Although we are franchise partners, Stobart Air are a separate airline and as such they must deal with any claims or complaints that arise from their services as they will have the facilities to investigate your claim fully.

I have provided their contact details below if you wish to discuss this matter with them directly:

Email: customer.care@stobartair.com

In the meantime, I would like to express my regret regarding the inconvenience caused and I trust that they will manage to resolve your claim.

Kind regards

William Clapham
Customer Relations Advisor

0371 700 5000
+44 (0)207 308 0825 from outside

Justice13075

They are correct your claim will be against Stobart Air.

mrs_lds

Justice13075 wrote: »

They are correct your claim will be against Stobart Air.

I have sent the template email to stobart air? Is that correct!? Has anyone ekse had a compensation claim against stobart with a positive outcome?
Thanks in advance

Justice13075

I know a legal firm is dealing with over 160 cases against Stobart. Just wait for a reply.

Chau

Hi all, I need your advice. Further to my msg below, I contacted Storbartair and below what they responded - seems to say nothing to compensate for horrible time wasting and waiting whole night. What should I do next or how should I get back to them, please! Appreciate for any guidance!

Cheers!

"Stobart Air is conscious of the importance of providing a reliable service. However, there are occasions when despite our best efforts, our schedule will suffer disruption, on the day in question flight BE6131 was delayed due to Air Traffic Restrictions. As I am sure you can appreciate safety is our top priority. I can certainly appreciate the inconvenience caused and I do apologise once again.

As you are aware EU legislation came into effect regarding delays caused to passengers, however there are number of exceptions to the passenger compensation payment of €250.00. One of the exceptions is where a flight is delayed or cancelled due to Air Traffic Restrictions. We would not be in a position therefore to offer monetary compensation at this time.

I can only but apologise once again for your experience and hope you will appreciate that the disruption was completely out of the control of Stobart Air. I regret that we did not offer a service that satisfactorily met your requirements on this occasion and I do hope that despite this, you will afford us the pleasure of welcoming you on-board our service in the future and that all travel will be enjoyable and entirely trouble free.

Chau wrote: »

Hi,

I was on a flight delayed for more than 5 hours over night from Italy to London. I sent a request to Flybe on 11 June giving them 14 days to repond but didn't hear anything. I called them up on 28 and one of their customer service agent said that because the flight was operated by Stobartair as such I have to contact them. Flybe provided me an email address of Stobart customer care. I have sent an email to such address but haven't received any confirmation or receipt or anything like reference number. I have the following questions:
1. It is correct that I have to claim the compensation from Stobart instead pf Flybe, isn't it?
2. Anyone has sent the claim directly to customer care address of Stobart? Is it normal that you do not receive anything from them just yet? Or until they get back with the full response/refund suggestion?
3. If 2 is the case, how many days I would expect to receive a response from them?
4. I look at Stobart air website, they said any information relating to flybe flight will need to speak to Flybe. So for what I have done with my case, is it correcr? Anything I need to do further?
Appreciate your comments.
Many thanks,
Chau