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Flight delay and cancellation compensation, Flybe ONLY
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mike_romeo wrote: »Am I correct in that because I took a refund and didn't travel, I'm not eligible for any compensation given their alternative arrangement had me arriving 3 hours late.
No. If your flight was cancelled for non-extraordinary reason, EU261 says that you are entitled to compensation unless the airline offered you rerouting that allowed you to depart no more than 1 hour before your secheduled departure and arrive no more than 2 hours after your scheduled arrival. So, in short, you're due compensation unless your flight was cancelled for extraordinary reasons.0 -
Tyzap and jpsartre,
Thanks for responding! I will look into making a claim, initial rumours seemed to be due to crew sickness. I will update as I hear more.
Cheers!0 -
Hi,
I was on a flight delayed for more than 5 hours over night from Italy to London. I sent a request to Flybe on 11 June giving them 14 days to repond but didn't hear anything. I called them up on 28 and one of their customer service agent said that because the flight was operated by Stobartair as such I have to contact them. Flybe provided me an email address of Stobart customer care. I have sent an email to such address but haven't received any confirmation or receipt or anything like reference number. I have the following questions:
1. It is correct that I have to claim the compensation from Stobart instead pf Flybe, isn't it?
2. Anyone has sent the claim directly to customer care address of Stobart? Is it normal that you do not receive anything from them just yet? Or until they get back with the full response/refund suggestion?
3. If 2 is the case, how many days I would expect to receive a response from them?
4. I look at Stobart air website, they said any information relating to flybe flight will need to speak to Flybe. So for what I have done with my case, is it correcr? Anything I need to do further?
Appreciate your comments.
Many thanks,
Chau0 -
I see this is a complicated one. Stobart pulled out of offering a deal for Flybe in March 2018. I assume you aircraft said Flybe on it. I for one am stumped best bet is to talk to Bott and co they should know. If they take it on it will cost you but I don't think you would want to take this on yourself0
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Hello, I'm hoping for some advice please :-)
We were recently delayed whilst travelling from Faro to Cardiff. The inbound plane from Cardiff to Faro suffered a technical difficulty before leaving Cardiff which resulted in our flight back to Cardiff being delayed from boarding by around 2.5 hours. We were then on the ground in Faro for another 30 mins or so before air traffic gave us permission to take off. The end result was that we arrived in Cardiff 3 hrs & 9 mins after we were due. We have written to Flybe who have advised us we are not eligible for compensation as the flight was delayed due to an issue with air traffic control. Are they correct in what they are stating? I feel that had it not been for the original technical issue the flight would not have missed its original departure slot and therefore would not have required a new one but I'm certainly no expert in this field so would appreciate any advice.
Thanks so much!0 -
Flybe are trying to fob you of. If 2.5 hours of your 3 delay were due to a technical fault, and on the previous flight, you are almost certainly due compensation.
It's all anumbers game to the airlines. 75% of people probably won'take an initial claim as they're not aware of the possible compensation and are not informed by airline, which they are legally obligated to do.
75% of that initial 25% that did claim will believe the pathetic excuses/lies proffered by the airline.
So on a flight of 200, we are already down to less than 13. So they go from £50,000 potential compensation to less than £3000 by not giving a letter to the delayed passengers then by sending a misinforming letter. Various other claimants will fall by the wayside in progession to actually receiving compensation.
It's a shocking scam the airlines get away with because the CAA refuse to sweet fa about it for the last decade.If you're new. read The FAQ and Vauban's Guide
The alleged Ringleader.........0 -
Thanks for your response JPears. I felt that they were trying to fob me off too, but was wondering whether they had me on a technicality. However my logic would be that FlyBe would be fully responsible as the flight missed it’s scheduled slot due to the original technical issue - Air traffic couldn’t be at fault for this. Looks like another email to FlyBe!! Thanks again.0
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Download Vaubans superb guide.If you're new. read The FAQ and Vauban's Guide
The alleged Ringleader.........0 -
My flight from AMS to BHX last Tuesday was cancelled. They offered me an alternative flight to Manchester (this was 9pm so no more flights to Birmingham) and a minibus from MAN to BHX. That flight was then delayed by 4 hours (no info and no offers of food or water - natch) and then when we arrived they had only booked an 8 seater minibus so I wasn't allowed on as it was full. This was 2am so you can imagine my mood!
Flybe has just paid me two lots of Eu250 and refunded my £159.72 Uber fare all after using the template. Thankyou Martin :money: and well done 'Fly Maybe' for resolving this so quickly!! :T0
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