Flight delay and cancellation compensation, BA ONLY

belushiwushi

Hi All,

Wondering if I could ask something regarding my flight claim.
Using the very useful templates here, I wrote to BA on 20th May this year about the delay on our flight (way back in June 2005) and included a ticket stub which miraculously survived !

I haven't heard anything back and despite badgering them on Twitter get the same "we are experiencing long delays but assure you we will process your claim soon" line.

I then wrote to the CAA and got this response:

"Further to your email I would thank you for your patience with us since you submitted your complaint about the delay of flight BA 285 on 20th June 2005.

After reviewing your file, it appears that your flight was more than six years ago. As such, we are unable to investigate your complaint any further, as in the UK the time limit for bringing a claim to court for compensation is six years from the date of the delayed/cancelled flight. The CAA’s policy on complaint handling is that we cannot provide a service beyond the time limits of UK courts. Also, experience has shown us that it is very difficult to assess the cause of a flight delay several years ago because good documentation of what happened on the day is rarely available.

Unfortunately, as we are unable to take your case any further, we will now be closing your file. I do hope you will not have a disrupted flight again but if you do, I recommend that you complain to the airline within a few weeks.

Yours sincerely,
PACT

Malgorzata Januchowska
Consumer Affairs Officer
Civil Aviation Authority
Room 401
CAA House, 45-59 Kingsway, London WC2B 6TE"

My question is this. Should I lay the complaint to rest or continue pursuing things ?
Thanks for any advice. Bw

111KAB

belushiwushi wrote: »

My question is this. Should I lay the complaint to rest or continue pursuing things ?

Forget it I'm afraid ~ over 6 years ago.

belushiwushi

111KAB wrote: »

Forget it I'm afraid ~ over 6 years ago.

Ok, thanks for the advice anyway.

David_e

blondmark wrote: »

It is for you to claim compensation from the operating air carrier, and for it to claim compensation from the negligent party that crashed into its plane.

You wonder if they have done the latter and not honoured the former ....

big_mortgage

Yes I wonder...thanks guys.

Tulip25

Hi. I was wondering if anyone could give me any advice. My return flight for a family of five from Orlando to Gatwick was delayed by 22 hours due to the flight not being able to leave Gatwick because of a technical fault. BA told us that if we submit a claim for our extra nights accommodation and days car hire they will refund this. After reading this foum I was wondering if I can claim for compensation as well and how I would go about this. Our luggage arrived home a further 24hrs after we did.

Vauban

Tulip25 wrote: »

After reading this foum I was wondering if I can claim for compensation as well and how I would go about this.;)

Probably. Especially if you read the FAQs on page one.

Nell5

Caz3121 wrote: »

A friend was due to travel on the LGW-TPA flight on the 26th July 2012 which was delayed till the next day and ended up being rerouted, arriving in TPA 8 hours+ late
I encouraged him to make a claim and he received a response

Your claim for compensation has been refused because flight BA2167 on 26 July 2012 was delayed due to aircraft damage which was not caused by British Airways, this prevented the aircraft operating as scheduled. The aircraft suffered a birdstrike on the previous inbound flight and under EU legislation, British Airways is not liable for a compensation payment in this situation.

The basource link in #21 mentions
July 26, 2012

Following yesterday’s technical issue Boeing 777-236ER G-VIIP departed Orlando this afternoon operating yesterday’s BA2036 Orlando - London Gatwick using callsign BA9603. As a result of the late return of this aircraft today’s BA2167 London Gatwick - Tampa has been delayed until tomorrow.


Is it worth him responding given that it was not his actual flight was affected, it was the aircraft on a previous rotation, or does he just accept defeat...I can see the wording regarding weather only being a valid EC if applicable on that day and not from previous route but not sure if this applies to bird strike on previous rotation

Hi

I am about to apply for compensation for the same flight and was wondering whether to bother. Did your friend have any success?

Many thanks

Caz3121

Nell5 wrote: »

Hi

I am about to apply for compensation for the same flight and was wondering whether to bother. Did your friend have any success?

Many thanks

he got the bird strike response and has not gone back as yet, I was hunting for the correct case that he could reference given than BA on the whole seem to have been pretty good at paying out...I still think he/you should

Nell5

Thank you very much for the update. Is there any particular wording I should use when making my claim.Do I do it through the BA customer relations form?

Thank you in advance for the help!