Flight delay and cancellation compensation, BA ONLY

tillerp

Question: (with apologies if it has already been answered)

Does the compensation referred to here relate to the ticket booker, or the passenger impacted by the delay.

Reason being, some of my travel is booked by a corporate agent, but I am the named travelller.

I have had a number of flights in the time period mentioned severly delayed by tech, staff and other problems - can I personally claim compensation?

Thanks

Vauban

tillerp wrote: »

Question: (with apologies if it has already been answered)

Does the compensation referred to here relate to the ticket booker, or the passenger impacted by the delay.

Reason being, some of my travel is booked by a corporate agent, but I am the named travelller.

I have had a number of flights in the time period mentioned severly delayed by tech, staff and other problems - can I personally claim compensation?

Thanks

The Regulation makes clear that the compensation is due to the passenger - not the purchaser of the ticket.

romanby1

asda12 wrote: »

BA have said our flight didn't take off until the following day (12 hours later) was done down too staff illness is this a reasonable excuse? The plane was already delayed on our departed time.

Not an EC staff go sick every day. More details would be useful.

blinxy

My son made a claim to BA and got £250.00 He was delayed in January at Heathrow for just over 3 hours. The reason they gave was to change break pads. We're happy with the results.

MJC484

Hi

Not sure where this claim lies (if it even does) but could so with some help here please!

Booked flights from Mnchester to Phoenix, AZ via Heathrow on 1st December 2012, it was a through ticket with a one hour connection in LHR.

The flight from Manchester to London was delayed by that one hour, so I got to LHR at precise time the LHR - PHX flight was taking off (or so I thought). Reason I heard subsequently from the woman at BA desk in Manchester was that it was delayed on a previous MAN-LHR trip that morning and couldn't make up the time lost.

I got directed back to departures at T5 at Heathrow where I was offered either a flight tomorrow at the same time, or an American Airlines flight to Chicago with a connection to Phoenix the following day (US time).

I decided to take the Chicago option and spent the night there. I arrived in Phoenix approx 17 hours after I should have. It also turns out the LHR - PHX BA flight was delayed by 7 hours, which no-one told me at either connections or departures at T5.

Infact i was explicitly told at connections that the flight had gone...

So I complained on my return and they gave me 3,000 Avios points as compensation.

My questions are I guess

Have I already claimed under this law?
Do I have a case as I accepted an alternative flight?
Does the delay to the previous flight from MAN-LHR which caused my delay covered under 'exceptional circumstance'.
I have no idea how much 3,000 Avios points are worth so is it possible to claim for more if they are not worth the cash value I couild have received?

Thanks for your patience in reading this, bit of a bizarre (but i'm sure not un-common) situation.

Rags2Riches_3

Just like to report that I have received £1033 from BA as flight delay compensation.

Strangely, on talking to another passenger on the same flight, when trying to claim compensation she was asked for her e-ticket and boarding pass, and because she had discarded them, BA refused to acknowledge her claim!!

Needless to say I advised her to press on, they were obviously trying to squirm out of it.

balletgirls

I have appealed to the CAA so will wait and see what response, if any, I receive.

blondmark wrote: »

On the facts, BA would appear to be liable for the delay. Its employee was doing what he was authorised to do in an unauthorised way, i.e. he engaged in a criminal act of causing criminal damage to a mobile phone without lawful justification. On this analysis, a delay which is self-inflicted comes nowhere near the definition of 'extraordinary circumstances', leaving the airline liable for the delay it caused by its misguided action.

blondmark

balletgirls wrote: »

I have appealed to the CAA so will wait and see what response, if any, I receive.

Oh that's a shame. Talk again next year then.

big_mortgage

Hi

Can I have your opinion?

BA flight 174 3rd Oct 2009 JFK to LHR. Cancelled, due to aircraft loading machinary damaging the plane loading/ unloading cargo.

Was transferred onto a Virgin flight (different terminal, so thru security and VERY long queues to check in again. Arrive over 3 hours later than scheduled time.

CAA complaint sent in March, received upheld complaint back two weeks ago and had letter from BA (to the other passenger in the group, not me yet) that they are still claiming extraordinary circumstances. (I was delayed by over four hours by a technical fault on the outbound trip, but they paid €600 for that). Initially they stated my return flight was cancelled due to weather damaged aircraft! But have seemed to change their minds over the last 6 months from my initial claim for both flights.

blondmark

big_mortgage wrote: »

Hi

Can I have your opinion?

BA flight 174 3rd Oct 2009 JFK to LHR. Cancelled, due to aircraft loading machinary damaging the plane loading/ unloading cargo.

Was transferred onto a Virgin flight (different terminal, so thru security and VERY long queues to check in again. Arrive over 3 hours later than scheduled time.

CAA complaint sent in March, received upheld complaint back two weeks ago and had letter from BA (to the other passenger in the group, not me yet) that they are still claiming extraordinary circumstances. (I was delayed by over four hours by a technical fault on the outbound trip, but they paid €600 for that). Initially they stated my return flight was cancelled due to weather damaged aircraft! But have seemed to change their minds over the last 6 months from my initial calim for both flights.

Sometimes third parties negligently cause damage to aircraft - that is inherent in the normal activity of an air carrier, and therefore ECs do not apply (Wallentin-Hermann). It is for you to claim compensation from the operating air carrier, and for it to claim compensation from the negligent party that crashed into its plane.