Flight delay and cancellation compensation, BA ONLY

Rags2Riches_3

I seem to be going round in circles over this and would be grateful for any advice.

BA flight from Heathrow to Atlanta, May 28th scheduled for 3.25pm take off was delayed until 10.15pm.

I went on the BA website to begin flight delay compensation, and was told 'there was no delay on this flight'.

I then emailed them to assure them that I and all the other passengers most certainly were sitting waiting for two hours on the tarmac and the remaining time in the departure lounge (lamenting the loss of part of our holiday). No response to my email.

I am determined to follow this through even I suspect them to make my claim very difficult to achieve!

CobyBenson

BA227 was definitely delayed (for 7h 10m).

If their website doesn't allow you to claim then just write to them at this address:-

British Airways Customer Relations
EU Compensation Claims
PO Box 5619
Sudbury
Suffolk
CO10 2PG

cheekychimp

Centipede100 wrote: »

Arrival time scheduled v arrival time of delay is the basis on which compensation is calculated. As you were scheduled at 17.10 at Dublin but only made it as far as Belfast by 22.05 then you were delayed by a minimum of 5 hours 5 mins and your eventual arrival at Dublin may have been some hours after that.

The compensation owed is 600 euros per passenger. A template letter to claim is in the FAQs.

Thanks Centipede. I wrote to BA over 3 weeks ago but haven't heard anything. Should I leave it another week before trying to contact them?

statwiz

I'd like to have your opinion on the following:

In April, I flew BA59 from LHR to CPT. Flight left on time but was unable to land in Cape Town due to fog. We were rerouted to Bloemfontein to refuel. This airport is approx. 1.5 hrs away from CPT. However, this airport was not equipped to accommodate a 747, so that refueling took forever, crew past their maximum allowed flying time, there was no appropriate machinery to retrieve the checked luggages from the airplane so that passengers could not be rescheduled on existing flights from Bloemfontein to Cape Town and in the end, we had to spend the night there. The crew was late for departure the next morning, so that finally, we landed in CPT more than 30 hours later than scheduled. I'll pass on the nightmare on the ground in Bloemfontein where there was no BA staff to deal with the situation.

I have contacted BA for compensation and they refunded our expenses while in Bloemfontein, but they consider that the delay itself falls under extraordinary circumstances due to the bad weather and they don't want to consider any further compensation.

However:
1. Based on flightstats.co.uk, all other planes scheduled to land in CPT the same morning did make it, including some landing at about the same time as we were supposed to. Interestingly, the BA59 flight status for that day is unknown on this site.
2. The delay seems out of proportion compared to the actual delay and seems more likely due to a series of bad decisions made by BA.

What do you think? Do I have a case to push this further or does the weather issue take precedence over all other considerations?

bmaria

I am putting together a claim to BA due to a delay of 3.5 hours from LHR- MIA due to a fault on the plane and a delay moving a replacement plane from the hanger and also issues with unknown baggage on the plane. However, our final destination was St Thomas on a codeshare BA flight and due to the delay we missed our connecting flight and were put up in Miami over night. Our total delay to our final destination was 17 hours. All flights were booked at the same time through BA on the same reference number.

My questions are:

Should I mention in my claim the supposed reasons that we were given for the delay as there isn't space for these on the template?
Can I claim 600 Euros per person as we were delayed more than 4 hours to our final destination even though the actual flight delay was under 4 hours?
Can I also claim for the loss of the one nights accommodation that we didn't use at our final destination?
Is it cheeky to claim for compensation for disruption as this was the first night of our honeymoon and caused considerable distress?

Thank you

irishwench69

Hi,

I would appreciate some advice please, I think I have two separate claims for BA flights.

Claim one:
Frankfurt to London Heathrow, Friday 17th December 2010 (I don't remember the flight number for sure, but believe it was the BA 909 (was definitely that afternoon, I believe between 4-6PM).
Flight was cancelled. Booked onto other BA (and one Luthansa) flights, all cancelled.
In airport until approx 2AM Monday 20th December, when I raised enough hell to get on a BA flight to LCY, which I paid for out of my own money (other flights had all been cancelled, no prospect of other flights or other arrangements from BA). Oh and they also lost my luggage (including work stuff (work trip)), so good trip all round really :mad:

Claim two:
EDI to (Tokyo) Narita. One overall booking, but two flights, EDI - LHR then LHR - Narita.
I was due to fly out on the 9.10am EDI - LHR (flight number BA1439), but this and all other EDI (and glasgow and newcastle) flights to LHR (and LCY and LGW) were cancelled. This meant I was unable to get my flight from LHR - Narita.
BA were no help at all, through my own work, I managed to book a Virgin little red flight from EDI to LHR at 11.25am, but this didn't get to LHR until 1.20PM, by which time my LHR - Narita flight had left. Therefore I needed to book a hotel and an alternative flight to Japan (Haneda), which left the following morning.
What, if anything, am I entitled to claim for on this?
* Cost of alternative flights?
* Hotel?
* Other compensation? (is the the (up to) 600 euros a separate compensation on top of refunding flight / hotel costs?)

As a final insult, I've just been informed today that my return Narita - LHR flight is overbooked, so I've been bumped to another flight. Clearly loyalty or being an executive member doesn't count for much to BA anymore

Thanks for any help you can offer!
IW x

Caz3121

irishwench69 wrote: »

Claim one:
Frankfurt to London Heathrow, Friday 17th December 2010 (I don't remember the flight number for sure, but believe it was the BA 909 (was definitely that afternoon, I believe between 4-6PM).
Flight was cancelled. Booked onto other BA (and one Luthansa) flights, all cancelled.
In airport until approx 2AM Monday 20th December, when I raised enough hell to get on a BA flight to LCY, which I paid for out of my own money (other flights had all been cancelled, no prospect of other flights or other arrangements from BA). Oh and they also lost my luggage (including work stuff (work trip)), so good trip all round really :mad:

Claim two:
EDI to (Tokyo) Narita. One overall booking, but two flights, EDI - LHR then LHR - Narita.
I was due to fly out on the 9.10am EDI - LHR (flight number BA1439), but this and all other EDI (and glasgow and newcastle) flights to LHR (and LCY and LGW) were cancelled. This meant I was unable to get my flight from LHR - Narita.
BA were no help at all, through my own work, I managed to book a Virgin little red flight from EDI to LHR at 11.25am, but this didn't get to LHR until 1.20PM, by which time my LHR - Narita flight had left. Therefore I needed to book a hotel and an alternative flight to Japan (Haneda), which left the following morning.
What, if anything, am I entitled to claim for on this?
* Cost of alternative flights?
* Hotel?
* Other compensation? (is the the (up to) 600 euros a separate compensation on top of refunding flight / hotel costs?)

Much will depend on the reasons for the delays
the fact that all other flights were also cancelled seems to imply that these were things outside the airlines control and as such EU compensation does not apply

Claim one:
irrespective of reason for delay BA were responsible for your care while you waited. If you had to pay your own accommodation for these 3 nights then this would be reimbursed.
They are also responsible to get you back as soon as possible (or by other arrangement with you) Was there really nothing offered until 3 days later? Not sure why you were charged for the LCY flight but I would push for either refund of that flight or a refund of your original flight

Claim two:
You took a risk by taking yourself out of BA's system and booking an alternative flight to London. It is likely your NRT flight would have been cancelled in the system when the first flight was not taken. You may find the best they will offer is a refund of your flight. Again whether EU compensation is applicable will depend on the reason all the flights were cancelled

jeanna_2

jeanna wrote: »

Hi,Can you tell me if we are entitled to compensation.
We had a flight on 13/06 from Barcelona to Glasgow with a connection in LGW.
Our flight from Barca was 1hr 45 mins late instead of 15.55 departure it was 17.40 so we where unable to catch our connecting flight in LGW to Glasgow at 18.00 the lady at check in in Barcelona booked us onto the 22.00 flight from LGW to Glasgow instead.
The flight from LGW finally left at 22.50 and we arrived in Glasgow at around midnight instead of 19.15.
thanks for any help you can give.

just thought I would let you know that I filled in a compensation form on the BA website and a couple of weeks later they sent me an email saying they had given us both 6000 airmiles and that someone else would be dealing with our claim.
I just looked at my emails and I have been told that I am to receive the compensation and a cheque will be sent out for 800€.how great is that! well chuffed! :rotfl:

Dunja

Hi I need some help please. I was booked on a BA flight last May when they had that big problem with their engines. Obviously my flight was cancelled however, I had to get to London that day because I had a flight booked for early the next morning to fly to Germany so when I found out that my flight was cancelled I got in touch with my travel agent. The agent got in touch with BA and spoke to a rep who said that I can re-book for later that day which I did. I did online check in about an hour before I left for the airport. When I got there they told me that the flight was cancelled again.I wasn't happy as I checked that the flight I was booked on was on schedule. They offered me a voucher and a bus to London. I arrived many hours later. I tried claiming compensation through BA and they blame extraordinary circumstances which I understand for the first flight but not the second. They shouldn't have let me re-book on another flight with them instead I could have booked another flight with another airline and I wouldn't have had to sit in an uncomfortable hard seated but and would have arrived much earlier. Can I claim anything or am I doomed? Please help:(

asda12

BA have said our flight didn't take off until the following day (12 hours later) was done down too staff illness is this a reasonable excuse? The plane was already delayed on our departed time.