Flight delay and cancellation compensation, BA ONLY

Vauban

spacebug wrote: »

I am currently sat in a hotel in Orlando having been told that my flight is delayed by just short of 24hrs.

It is a BA operated flight which was booked through American Airlines. I am (was) flying back into Gatwick.

Where do I stand in regards to compensation? Does the American Airlines booking complicate matters?

No. If it's a BA plane flying into Europe, then 261/04 applies. If it had been an AA plane booked through BA it would not.

jeanna_2

Hi,Can you tell me if we are entitled to compensation.
We had a flight on 13/06 from Barcelona to Glasgow with a connection in LGW.
Our flight from Barca was 1hr 45 mins late instead of 15.55 departure it was 17.40 so we where unable to catch our connecting flight in LGW to Glasgow at 18.00 the lady at check in in Barcelona booked us onto the 22.00 flight from LGW to Glasgow instead.
The flight from LGW finally left at 22.50 and we arrived in Glasgow at around midnight instead of 19.15.
thanks for any help you can give.

zackary71

jeanna wrote: »

Hi,Can you tell me if we are entitled to compensation.
We had a flight on 13/06 from Barcelona to Glasgow with a connection in LGW.
Our flight from Barca was 1hr 45 mins late instead of 15.55 departure it was 17.40 so we where unable to catch our connecting flight in LGW to Glasgow at 18.00 the lady at check in in Barcelona booked us onto the 22.00 flight from LGW to Glasgow instead.
The flight from LGW finally left at 22.50 and we arrived in Glasgow at around midnight instead of 19.15.
thanks for any help you can give.

If all your flights were on the same booking AND the delay from Barcelona was not extraordinary circumstances, you would have a valid claim.

jeanna_2

Thanks for your reply zackary 71.
Yes they were on the same booking and the lady at checkin said she wasn't sure what had caused the delay.She said the strike was over but it might have been a knock on effect.

grapegirl

Looking for some advice. We were booked to fly from

Vancouver to London 15 June at 17.55 arrive at 11.00
London to Dublin 16 June at 15.50 arrive 17.10

We were alerted early on 15 June that there was a delay to the Vancouver-London flight due to a technical issue. When we arrived at the airport the flight had been scheduled for 00.10 on 16 June, arriving in Heathrow at 17.30.

As a result we would miss the second flight but we asked them to change us to a Belfast flight (BA) which had been due to depart London at 20.00, which they did. This flight too was delayed and departed 20.50 arriving at 22.05

I'm not sure what details to include in the letter seeking compensation. Is it the comparison in the original arrival time at Dublin compared to the actual arrival in Belfast, that matters or solely the delay in the flight from Vancouver?

Grateful for your advice.

SHEILA54

Hi

My son in law put in a claim for his family for a delayed flight on 24th May by BA.

http://www.telegraph.co.uk/travel/travelnews/10105801/British-Airways-may-face-compensation-payout-for-delays.html

He was not kept informed and was sent to 2 different gates to await departure, which did not happen. When he asked he was told to pay for his own telephone calls and food and drink for the family, contrary to what is stated in the newspaper . The flight left eventually over 4 hours late and we had to wait at the airport in Italy for most of the day to pick them up, incurring parking charges.

He wrote a letter to BA explaining what had happened and has been told that the claim is refused due to a runway being closed preventing the aircraft operating. There is no apology or recognition that they should have offered drink, food and phone calls to delayed passengers.

Has anyone else put in a claim for this please?

zackary71

SHEILA54 wrote: »

Hi

My son in law put in a claim for his family for a delayed flight on 24th May by BA.

http://www.telegraph.co.uk/travel/travelnews/10105801/British-Airways-may-face-compensation-payout-for-delays.html

He was not kept informed and was sent to 2 different gates to await departure, which did not happen. When he asked he was told to pay for his own telephone calls and food and drink for the family, contrary to what is stated in the newspaper . The flight left eventually over 4 hours late and we had to wait at the airport in Italy for most of the day to pick them up, incurring parking charges.

He wrote a letter to BA explaining what had happened and has been told that the claim is refused due to a runway being closed preventing the aircraft operating. There is no apology or recognition that they should have offered drink, food and phone calls to delayed passengers.

Has anyone else put in a claim for this please?

They will/should be dealt with as 2 separate claims:
1) EU claim-rejected
2) Meals etc. The second claim is independent of the first and reasonable costs would be assessed under their duty of care.

Caz3121

SHEILA54 wrote: »

When he asked he was told to pay for his own telephone calls and food and drink for the family, contrary to what is stated in the newspaper .

Under duty of care these should either be provided or reimbursed. Does he have receipts he can send copies of with a letter requesting reimbursement?

romanby1

Centipede100 wrote: »

IMO, your son in law has an excellent case for claiming compensation from BA as it was BA's own fault that the runway was closed seeing as BA personnel failed to properly secure the engine cowlings that caused the problem in the first place.

I am equally certain that your SiL will have to instigate legal action to recover the sum owed in compensation.

I agree with Centipede but it might be worth claiming for Lack of Duty of Care and also include a delayed departure claim.
The Duty of Care claim should be successful. If the delayed departure claim fails it would be a moral victory.
Even if a delay is ECs Duty of Care shal still be provided under 261/2004. Airlines "choose to forget this"?

curtis122

I recently came back from the Caribbean on a BA flight on the day we were due to depart we got to the airport checked in got on the plane and then off again 30 mins later due to technical fault. 8 hours later they said they needed to wait for a part and we were all shipped back to hotels. We left on the same flight but 23 hours later.

I am now back and I'm making a claim against my insurance for the delay and as part of this getting a letter from BA as proof to send to the insurance company.

I have never considered claiming compensation against BA until someone mentioned it in passing then looking at this website as I've never been the blame/claim type of person but see its an EU legislation which people are entitled to.

I booked our holiday through Kuoni do I still approach BA direct for compensation or do I have to somehow go through Kuoni? How have other people done it bought as a package holiday?