Flight delay and cancellation compensation, BA ONLY

romanby1

curtis122 wrote: »

I recently came back from the Caribbean on a BA flight on the day we were due to depart we got to the airport checked in got on the plane and then off again 30 mins later due to technical fault. 8 hours later they said they needed to wait for a part and we were all shipped back to hotels. We left on the same flight but 23 hours later.

I am now back and I'm making a claim against my insurance for the delay and as part of this getting a letter from BA as proof to send to the insurance company.

I have never considered claiming compensation against BA until someone mentioned it in passing then looking at this website as I've never been the blame/claim type of person but see its an EU legislation which people are entitled to.

I booked our holiday through Kuoni do I still approach BA direct for compensation or do I have to somehow go through Kuoni? How have other people done it bought as a package holiday?

You claim from the airline.

SHEILA54

Caz3121 wrote: »

Under duty of care these should either be provided or reimbursed. Does he have receipts he can send copies of with a letter requesting reimbursement?

No he does not have receipts as he didn't realise that he could claim so he really can't prove anything. Does this matter?

There must be 1000's of people who could claim but there is no mention of it anywhere that I can see. Also some of his family paid for their flights using avios + the £30 charge. Would this affect the claim?

Thanks

Caz3121

SHEILA54 wrote: »

No he does not have receipts as he didn't realise that he could claim so he really can't prove anything. Does this matter?

There must be 1000's of people who could claim but there is no mention of it anywhere that I can see. Also some of his family paid for their flights using avios + the £30 charge. Would this affect the claim?

I would say he would find it difficult to claim for reimbursement for something without the proof the cost was incurred. There have been posts from people stuck overnight in airports where they were entitled to a hotel for the night. If the airline provides this then fine. If they find their own hotel then they would be able to claim reimbursement from the airline with the receipt, but if they choose to stay in the airport all night there is no expenses to claim back

Avios flights would not make any difference

zackary71

Centipede100 wrote: »

IMO, your son in law has an excellent case for claiming compensation from BA as it was BA's own fault that the runway was closed seeing as BA personnel failed to properly secure the engine cowlings that caused the problem in the first place.

I am equally certain that your SiL will have to instigate legal action to recover the sum owed in compensation.

Sorry but think that's really bad advice in my opinion.
Re first point, the delay was due to ATC restrictions. The maintenance issue is secondary. Would you say the same if it was a Virgin maintenance oversight ?
Re second point, there's no need to instigate legal action. If the SIL has paid £10 for calls and £20 per person for meals for example, given the flight was during the period of disruption, you won't have an issue getting reimbursement.

zackary71

Centipede100 wrote: »

You are entitled to your opinion but the root cause of the subsequent restrictions was due to BA maintenance and/or flight crew not noticing the engine cowls were unsecured prior to the flight taking off. This is the primary cause of why ATC and other restrictions were put in place by the airport pursuant to that act.

Why else were ATC restrictions put in place other than the BA aircraft was sitting on the runway having performed an emergency landing and the debris from the engine cowls was disrupting or preventing aircraft from take off/landing on the other runway until such time as that debris was cleared.

Perhaps you could let us have some facts which would support your view?

Sure. ATC restrictions were in fact extended at Heathrow later on in the day due to the airspace North of the airport being closed due to the diversion of the Pakistan Airways flight to Stansted.
No-one is denying that the maintenance omissions caused the ATC delays, but if the situation had happened to another airline eg. Virgin, would you still argue the same claim for EU compensation applies to a BA affected flight ? (or vice versa for any other affected airlines)

fallenwiccan

Hello.

My parents visited Australia earlier in the year, they flew out via Qantas but had to return using BA as Qantas were no longer running the Singapore to London flight.

Their flight home from Singapore was delayed for approximately 26 hours due to navigation system failure on the BA aircraft. BA put them up in a hotel but they had no access to their luggage as it had been put on another plane via Amsterdam(?!) to Newcastle their end point.

When they eventually boarded the plan they were all told they could claim compensation (yay!) however on arrival home they were passed from pillar to post as BA don't want to pay out saying they are Qantas passengers and Qantas say it was BA's plane and therefore they should pay up.

Is there anywhere we can get the exact rules on who should pay up so I can send them a copy and just get this sorted now as they returned end of May.

nikongirl

Possibly a stupid question but I just want to check...

My flights were booked through American Airlines, but my first flight was operated by BA and this was delayed by about 3.5 hours due to mechanical issues. This caused me to miss my connecting flight in Chicago (operated by American Eagle, which was also delayed due to mechanical issues but only by about 1hr), eventually arriving at my final destination 12 hours late. If I understand correctly, it's the delay on reaching the final destination that counts.

I assume I should contact BA for compensation — is that correct?

bensonuk89

Hi everyone wondering if you can help me?

My flight was booked through BA.com all as one booking.

ABQ(US) - DFW(US) operated by AA,

DFW(US) - LHR(UK) operated by BA

LHR(UK) - NCL(UK) operated by BA.

So what happened was the flight from abq to Dallas was delayed by 3 hours meaning I would miss my connecting flight to LHR. That was the last BA flight out of Dallas so they re-booked me onto the same flight itinerary for the next day, I arrived back in the UK a full 24 hours after I was scheduled to.

Can I claim the £508.00 compensation back in this case as I booked the whole flight in one booking through BA?

Thanks,

Callum

Vauban

bensonuk89 wrote: »

Hi everyone wondering if you can help me?

My flight was booked through BA.com all as one booking.

ABQ(US) - DFW(US) operated by AA,

DFW(US) - LHR(UK) operated by BA

LHR(UK) - NCL(UK) operated by BA.

So what happened was the flight from abq to Dallas was delayed by 3 hours meaning I would miss my connecting flight to LHR. That was the last BA flight out of Dallas so they re-booked me onto the same flight itinerary for the next day, I arrived back in the UK a full 24 hours after I was scheduled to.

Can I claim the £508.00 compensation back in this case as I booked the whole flight in one booking through BA?

Thanks,

Callum

I don't believe so, as the delay was caused by a non EU airline operating from a non-EU airport (who you booked with is immaterial - it's the airline operator that counts).

Caz3121

bensonuk89 wrote: »

Hi everyone wondering if you can help me?

My flight was booked through BA.com all as one booking.

ABQ(US) - DFW(US) operated by AA,

DFW(US) - LHR(UK) operated by BA

LHR(UK) - NCL(UK) operated by BA.

So what happened was the flight from abq to Dallas was delayed by 3 hours meaning I would miss my connecting flight to LHR. That was the last BA flight out of Dallas so they re-booked me onto the same flight itinerary for the next day, I arrived back in the UK a full 24 hours after I was scheduled to.

Can I claim the £508.00 compensation back in this case as I booked the whole flight in one booking through BA?

Thanks,

Callum

It is the operating carrier of the affected flight that counts so as a non-EU airline departing from a non-EU airport there is no EU compensation. (it does not matter who you booked through or even the flight number if it was a codeshare flight) AA would only be liable for EU compensation if the delay/cancellation was in the EU